Customer Service Jobs - Member Service Representative - PricewaterhouseCoopers (PwC)

Job Title:            Member Service Representative
Organization: PricewaterhouseCoopers (PwC)
Duty Station: Kampala, Uganda
Reports to:  Regional Manager

About US:
PricewaterhouseCoopers is a multinational professional services network headquartered in London, United Kingdom. It is the second largest professional services firm in the world, and is one of the Big Four auditors, along with Deloitte, EY and KPMG. PwC is recruiting for a valuable client, an International Credit Union.

Job Summary: The Member Service Representative will be responsible for determining members’ financial needs and making referrals where necessary, promoting the Credit Union’s product line, processing new accounts/loan applications, resolving issues with member accounts/loans, and assisting members to the fullest extent possible.

Key Duties and Responsibilities:
·         Provide a memorable member experience at each and every touch point;
·         Deepen connections with members to better understand their needs by asking effective questions and building relationships;
·         Become a trusted advisor to members by presenting the features and benefits of the Credit Union’s products and services;
·         Investigate issues with member accounts/loans, determine action necessary to resolve the issues, and ensure action is taken in a timely fashion; and keep members informed of the status of their issues;
·         Ensure compliance with applicable regulations, policies and procedures, and keep abreast of new products, procedures and technology;
·         Establish new memberships and open new accounts;
·         Maintain confidentiality of all member account information;
·         Make presentations and carry out member service calls as required.


Qualifications, Skills and Experience: 
·         The ideal candidate should possess a Bachelor’s degree
·         At least three years in a financial institution;
·         Experience with retail banking products and mortgage financing products preferable;
·         Knowledge of banking regulations;
·         Must possess a strong service and sales orientation;
·         Excellent oral and written communication skills;
·         Excellent interpersonal skills, tact and diplomacy.

How to Apply:
All candidates should send an application and updated CV to hr.s@ug.pwc.com

Deadline: 20th December 2017

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