ICT Infrastructure Manager Career Jobs - Duma Works

Job Title:              ICT Infrastructure Manager  
Organisation: Duma Works
Duty Station: Kampala, Uganda

About US:
Duma Works is changing the way people think about hiring.  They are efficiently connecting employers and potential hires through our mobile platform, we make finding that perfect person a fun experience, allowing businesses to grow and job seekers to access new opportunities. Duma Works is a recruiting platform that fuses traditional human-centered recruiting and an interactive digital process to simplify how growing businesses hire top talent on the African continent. Since 2012, hundreds of employers all over East Africa have used DUMA Works to save time and money when identifying qualified job candidates. They are recruiting for a valuable client, a reputable solar energy for profit company in Uganda.

Job Summary: The ICT Infrastructure Manager is responsible and accountable for the smooth running of the company’s computer systems in Uganda within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of the company’s computing needs. The ICT Infrastructure Manager reports to the Operations Manager and will work collaboratively with other desk managers. The ICT manager is responsible for the administration and implementation of the Management Information System while auditing and development is done by the ICT development team. He/She will provide leadership to ICT operations and infrastructure ensuring that an appropriate technical support framework is in place, including the management and delivery of service support and service delivery. He/She will work closely with other departments to identify, recommend, implement, and support cost-effective technology solutions. As well as these responsibilities, the ICT manager will define and implement ICT policies, procedures, and best practices.

Key Duties and Responsibilities:
·         Planning – Plan, direct, coordinate, and review the work plan for ICT staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
·         ICT Infrastructure – Manage and provide the deployment, monitoring, maintenance and support of all ICT systems, PC’s, operating systems, hardware, software, and telecommunication systems
·         Problem Solving – Respond to the needs and questions of computer users concerning their access to resources on the network, stand-alone personal computers, or attached devices; assist in problems relating to various software programs as necessary.
·         Communication – Serve as the liaison for ICT with other departments, and gives timely updates by keeping the institution informed of any challenges experienced with the systems.
·         Quality service: ICT & company’s SLAs must be warranty.
·         Training: Laising with training desk to organise and execute ICT trainings. Should oversee the training and impact of the first line response team in the branches and HQ.


Qualifications, Skills and Experience: 
·         The applicant must hold a Bachelor’s degree in Computer Science, IT or Similar field.
·         Three or more years of proven work experience with applications packages like Linux Scripting, Odoo, Zabbix, OTRS, WPS
·         Proven track record in managing teams and working in complex environments with various stakeholders.
·         Experience in monitoring large systems in distributed environment.
·         Excellent Organisational Skills
·         Strong Leadership and decision making skills.
·         Great IT skills combined with a good head for business.
·         Ability to explain complex systems in simple terms.
·         Problem solving, communication/listening skills.
·         Proactive and takes rational actions; challenge taker
·         Result oriented, capable to adapt to a dynamic environment.

How to Apply:
All suitably qualified and interested candidates should send a cover letter and detailed CVs via E-mail to:  apply@jobs.dumaworks.com with the subject line as “3130”, Your Full name &  Phone number e.g. 3130 Okedi Jonathan, +2567xxxxxxxx. If you don’t follow these instructions, your application will not go through.

N.B: You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.

Deadline: 23rd November 2017

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