Several Customer Service Jobs - Relationship Officers at Housing Finance Bank

Job Title:         Relationship Officer
Organization: Housing Finance Bank
Duty Station: Uganda
Reports to: Branch Manager 

About US:
Housing Finance Bank was incorporated as a private company under the Companies Act in December 1967, the Bank has become a household name and has grown in leaps and bounds with a good track record among the pioneers of a mortgage lending. National Housing & Construction Corporation, a parastatal involved in real estate business has 5% shareholding and National Social Security Fund (NSSF) holds 50% and the Government of Uganda holds 45%. Today, the bank looks back with pride on the business accomplished in the mortgage lending business. Through innovation and placing emphasis on Honesty, Integrity, Efficiency and Customer care, Housing Finance Bank is the leader in the mortgage, holding a 90% market share.

Job Summary: The Relationship Officer will grow the Bank’s business through recruitment and mobilization of (new accounts, loans, Liabilities and Forex) and ensure portfolio quality in line with the Branch Sales targets and the bank policies.

Key Duties and Responsibilities:  
  • Identify and meet customer needs through selling and cross selling of all Housing Finance Retail products and manage existing client relationships to increase/grow Housing finance Bank share of wallet.
  • Prepare loan applications for assessment/ review and disbursement of approved loans for the branch Provide daily, weekly and monthly and quarterly sales performance reports to the Branch manager detailing the performance progress
  • Formulate and implement a sales plan and champion specific product selling campaigns to achieve and exceed sales targets.
  • Carry out regular customer visits to build long-term relationships and generate call reports.
  • Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in the shortest time possible
  • Keenly monitor and evaluate performance of assigned loan portfolio with reference to risk management frame work, customer service standards and the loan terms.
  • The incumbent will initiate and participate in the recovery of delinquent loans in the branch in line with set policies and procedures governing the recovery process.
  • The jobholder will deliver accurate and quality loan documentation, in line with approved terms and operating policies and procedures
  • Actively participate in the training and coaching programme of the Bank for sales team and make reports in line with the performance management frame work


Qualifications, Skills and Experience:
  • The ideal candidate for the Housing Finance Bank Relationship Officer job placement must hold a Bachelor’s Degree from a recognised university,
  • At least two years of experience in banking operations or related experience
  • Working knowledge and experience in selling bank products.
  • Broad knowledge of the Banks products, services and policies and procedures
  • Broad knowledge and understanding of branch performance growth and quality indicators.
  • Customer centricity and a good understanding of the sales process
  • Problem solving and analytical and report writing skills
  • High level of integrity

How to Apply:
All candidates who wish to join the Banking sector are invited to send their applications including an updated CV, certified copies of all academic transcripts, certificates and testimonials, daytime telephone contact, and email address of both applicant, and three competent referees addressed to:

Head Human Resources, Housing Finance Bank, Plot 4 Wampewo Avenue; P. O. Box 1539, Kampala. Uganda.

NB: Only successful candidates will be contacted. All applicants who will not have heard from us within four weeks of closing date should consider their application unsuccessful.

Deadline: 23rd October 2017 by 5:00pm

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