Private Banker Customer Service Jobs - Stanbic Bank

Job Title:         Private Banker
Organisation: Stanbic Bank
Job ID: 27271 
Duty Station: Kampala, Uganda

About Us:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Private Banker will proactively promote a relationship based banking offering through a primary point of contact which meets client expectations by providing personalised financial solutions.

Key Duties and Responsibilities:  
  • Provide service to a portfolio of existing Private Bank clients
  • Establish and build one-on-one relationships with clients in the assigned portfolio by delivering the expected level of service, specifically focusing on a proactive contact or calling strategy and programme.
  • Ensure retention of existing clients in the assigned portfolio by strengthening and expanding relationships.
  • Interact and build relationships with Business Banking account executives and Corporate and Investment Banking relationship managers in order to provide a seamless solution to the client's banking requirements.
  • Manage the "Cost of Sales" through evaluation of margins, cost of service ad the utilisation of multichannel delivery strategies, such as actively managing client migration onto electronic banking channels.
  • Grow sales in the client portfolio
  • Acquire new business in line with the Customer Value Proposition segment income specifications, acquisition targets and segment strategy to increase market share.
  • Ensure value add to customers while growing bank profitability through cross-selling with a focus on wealth creation and lending opportunities.
  • Measure, track and manage sales targets and budgets for the portfolio
  • Manage client lending activities
  • Structure credit applications effectively, focusing on high quality motivations.
  • Advise clients on lending product selection by recommending the products to meet their specific needs.
  • Ensure that credit management objectives are met in terms of Limitisation, Number of Reworks,
  • Accounts in Refer, Credit Outstanding listings and management of Non-Performing Loans.
  • Lead a small team of Transactional Bankers
  • Manage a team to ensure effective delivery of objectives for the area.
  • Develop a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Address poor performance.
  • Motivate team members and ensure that they receive recognition for work well done.
  • When required, initiate disciplinary processes for team members.
  • Ensure compliance to all banking regulations and legislative requirements
  • Ensure complete disclosure to clients in terms of accreditation, service fees, commissions and product attributes.
  • Ensure that bank procedures are adhered to and where flexibility needs to be exercised, that the necessary dispensation is obtained and held.
  • Adhere to all internal policies and guidelines.


Qualifications, Skills and Experience:
  • The applicant for the Stanbic Bank Private Banker career opportunity should hold a Bachelor’s degree in a relevant field.
  • At least two years of post-qualification in Financial Markets
  • At least four years of branch banking experience with exposure to telling, enquiries, service, foreign exchange and asset management
  • A minimum of three years’ exposure in a relationship management role.
  • Client Knowledge - Knowledge of the bank's clients, their names, requirements, history of relationship and key relationship issues.
  • Product Knowledge - Knowledge and understanding of the features, benefits and pricing of the products and services on offer to personal banking customers across multiple customer segments.
  • Interpreting Financial Statements - The ability to interpret financial reports, measure performance and execute key ratio analyses.
  • Loan assessment and approval - assess the financial status of a customer or client to determine if they qualify for a loan based on established parameters and criteria
  • Product Related Systems - The understanding of how product applications are captured on systems and the inputs required and outputs received from the systems for customers.
  • Banking Process and Procedures - Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions.

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.


Deadline: 26th September 2017

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