The Ugandan Jobline

• Ensure
  that all cash handling procedures are followed to secure safety of
  client’s money and efficiency in operations.
• The
  Teller will provide over the counter advice on handling and completion of
  relevant bank documentation by clients for completeness and alterations of
  cash deposits and withdrawal transactions.
• Provide
  over the counter advice, marketing and encouragement for all of
  UGAFODE products and increased client use of accounts.
• The
  Teller will process savings deposits, withdrawals, loan disbursements,
  loan collections and other miscellaneous collections such as foreign
  exchange, time deposit transactions, and payment of manager’s
  cheque and payment of utility bills.
• Prepares
  cash transfer slips for cash requisition and cash transfer.
• Accounts
  and declares in the appropriate bank forms all financial transactions
  including cash handled during the day; reports and declares teller
  shortages/overages, and surrenders all the cash/money received over the
  counter to the Branch Manager for custody.
• Balances
  end of day deposit and withdrawal transactions.
• Prepares
  teller’s proof sheet, schedule of daily transaction and report of
  outstanding balances of accounts including accomplishing error correction
  sheet, when necessary.
• The
  jobholder also prepares appropriate vouchers/entries for
  authorization by the Branch Manager/Branch Cashier for posting.
• Acts
  as the secondary custodian of the main vault, cash vault and records
  vault.
• Responsible
  for the safety of the cash box and its contents under his/her custody.
• Maintains
  the aggregate cash limit of teller’s box and cash on hand at any given
  time.
• Markets
  bank products and services through cross selling and referrals.
• Sorts’
  bills, bundles and stamps teller number on bill wrapper and initials.
• Develops
  and recommends quality improvement processes for the tellering section.
• Displays
  a high level of standard of cleanliness, courtesy and discipline in
  dealing with clients as a measure of public relations.
• The
  incumbent the Head teller of any easy signs of possible fraud by
  staff or clients.
• Transformation
  activities and achievement of transformation objectives.
• Makes
  presentations and empowers clients in such a way that they become agents
  of social, spiritual, political and economic transformation in their
  own communities
• Encourages
  clients to open and use savings accounts, and to refer other customers to
  UGAFODE
• Encourages
  the discussion, understanding and promotion of transformation activities
  by clients
• The
  jobholder also encourages the transformational development among
  clients
• Gender
  policy and equity
• Supports
  and promotes the Network gender policy and the Network’s initiatives for
  gender sensitivity and gender equity amongst the clientele and colleagues.
• Self-
  development.
• Develops
  and maintain own knowledge, expertise and professionalism.
• Stays
  abreast with current developments in micro finance and banking industry
  including micro and macro environmental factors and trends, micro finance
  products and poverty eradication strategies through local and
  international networking activities.
• Meets
  personal training and development needs through relevant professional and
  networks

• The applicants for the UGAFODE Teller jobs
  must hold University degrees in
  business-related field or from a reputable university
• At least two years’ experience and training in similar banking, lending or
  financing company
• Previous
  experience in customer care, marketing and cross marketing products,
  signature verification, and counterfeit detection
• The Tellers should be highly dynamic, creative
  and innovative individuals with financial sector experience.
• Highly
  knowledgeable and skilled
• Highly self-motivated team-player with the ability to adapt and work
  co-operatively and effectively in different situations and teams to carry
  out assigned task
• Ability
  to build and maintain effective relationships with individuals and team as
  a whole
• Effective
  organisation, delegation, and time management skills
• Ability
  to motivate others by personal role modelling, professionalism,
  credibility and trust
• Ability to handle difficult people and
  tense situations with diplomacy and tact
• Ability
  to deal with complex problems involving multiple facets and variables in
  non-standardized situations
• Ability
  to work under pressure and with no supervision at all while
  performing duties
• Excellent
  interpersonal skills. 
• Highly
  energetic with the ability to be active throughout and willingness to
  learn
• High
  level of honesty, integrity and confidentiality
• Excellent
  communication skills and high level of customer care
• Willingness
  to work long hours with minimum supervision
• Age: Below 30 years 

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