The Ugandan Jobline

• Installs, configures, maintains, and
  troubleshoots a wide range of hardware and software used in the Uganda
  office. Performs hardware/software upgrades to existing computer equipment
  as needed. This includes the PABX system, shared server, and other IT
  equipment that belongs to the Country Operations Management Unit (COMU).
• Identifies, diagnoses, and resolves
  problems for users of the personal computer software and hardware,
  network, the Internet and new computer technology; communicates solutions
  to end-users.
• The jobholder delivers, tags, sets up, and
  assists in the configuration of end-user PC desktop hardware, software and
  peripherals. Keeps and updates a hardware inventory.
• Creates groups, user-ids and assigns level
  of access to groups in Active Directory.
• Ensure that the systems are free of
  viruses and other malware, coordinates timely repair, maintenance (like
  cleaning) and replacement of PC computer equipment covered by third-party
  vendor maintenance agreements. Performs minor desktop hardware repair for
  PC computer equipment and peripherals that are not covered by third-party
  vendor maintenance agreements.
• Helps install local area network cabling
  systems and equipment such as network interface cards, hubs and switches.
• Create materials for end-user frequently
  asked questions and offers IT support via the IS Helpdesk.
• In charge of the Implementation of daily
  backups and disaster recovery strategies.
• Conduct trainings for users in different
  IT applications.
• Administer Windows Server Updates for
  workstations and servers approved for installation on a monthly basis.
• Keenly monitor the network security system
  so as to prevent external intrusion and proper use of internet bandwidth
  by users using the Meraki firewall.
• Perform any other duty assigned by the
  supervisor.

• The ideal candidates for the Management
  Sciences for Health (MSH) IT Associate job should hold a Bachelor’s degree
  in Computer Science or related discipline.
• A minimum of two years’ experience in
  providing end-user phone support for current PC desktop and application
  software, installing, upgrading, troubleshooting and administering DOS and
  Windows versions of Microsoft Office Suite, and other MSH standard
  software (e.g. Windows, MS Project, Explorer,)
• Extensive knowledge of Desktop operating
  systems, various software applications and basic hardware for the PC;
  principles and theories of network systems and management; Internet
  technologies and products; basic understanding of electrical safety
  procedure.
• Demonstrated ability to work under pressure
  with limited supervision and take initiative.
• Solid training skills, excellent
  organizational and interpersonal skills with a service oriented outlook
• Good team player.
• Willingness to travel to districts.
• The applicant must have the authorization
  to work in Uganda.

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