Communications and Customer Service Manager Job Placement – BRAC Uganda Microfinance Ltd

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Organisation: BRAC Uganda
Microfinance Ltd
Duty Station:  Kampala, Uganda
Reports to: Head of Business
Development and Strategy
About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in
Uganda covering several districts through 147 networked branches targeting
Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting
financial inclusion by extending financial services to the un-served and
underserved, now with over 212,000 borrowing clients, over 150Bn loan book with
98% recovery rate, operationally and financially self sustaining.
Key Duties and
Responsibilities:  
  • Manage communications for internal and
    external purposes with guidance from head of Business Development and
    Strategy. 
  • Develop new initiatives to enhance customer delight at all BRAC
    Uganda Microfinance Limited touch points
  • Render support in communication flow
    (internal and external).
  • Corporate social responsibility,
    organizing visits, events management.
  • Charged with ensuring customer delight and
    satisfaction     
Qualifications, Skills and
Experience: 
  • The ideal candidate for the BRAC
    Communications and Customer Service Manager career opportunity should hold
    a Bachelor’s Degree in Mass Media/Finance related field/Economics majoring
    in Media Production and Mass Communication.
  • A minimum of five years of progressive
    working experience, and three of which must be directly involving
    communication/PR in Banking institution or any other related business
    entity.
  • Excellent interpersonal skills
  • High degree of creativity
  • Good documentation and knowledge transfer skills
  • Good public speaking skills.
How to Apply:
All suitably qualified and interested candidates should send their
application letters, Curriculum Vitae not scanned (including bio-data such as:
Date of birth, Education qualification, language proficiency, work experience
and at least three professional referees in Ms. Office Word Document) and all
scanned copies of academic /other supporting documents. They should all be
merged into one PDF file. In total, there must only be two attachments sent to
hrd.bracmfug@brac.net
Deadline: 14th July 2017
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