The Ugandan Jobline

• Offer timely technical support and
  guidance for the MIS and all applications using databases, and make
  appropriate recommendations to ensure high availability.
• The incumbent will manage Server databases
  of mission-critical systems, and ensure maximum database availability,
  performance and security by utilizing best industry practices.
• Regularly monitor database performance,
  tune and reorganize databases to enforce standards and procedures.
• Respond to database operational
  emergencies as required, including database recoveries, with no loss of
  data.
• Independently analyze, solve and correct
  user issues in real time, providing end to end resolution.
• Keenly analyze and resolve user issues in
  a timely manner, and document and escalate unresolved problems to the
  relevant service providers.
• Ensure customer satisfaction through
  meeting established service level standards.
• Recommend and draft or participate in the
  drafting of information technology and user support policies and
  procedures for the Department.
• The incumbent will also acquire and
  maintain knowledge of relevant products and support methods to provide
  technically accurate solution.
• Take part in the development of work plans
  and objectives for the Unit; recommend, implement, and administer methods
  and procedures to enhance operations, as appropriate to the Department;
• Perform any other duties as assigned by
  Management.

• The ideal candidate should hold an Honors
  degree in Computer Science, Information Technology or Information Systems
  from a recognized University / Institution.
• Professional Certifications in MYSQL,
  Microsoft SQL and Oracle shall be an added advantage.
• A minimum of three years’ experience in:
  administering Windows production environments and Server Database
  Administration; query optimization and database performance tuning;
  exposure to and understanding of application logic; and documenting new
  and existing processes as well as updating existing documentation when
  changes are needed
• Highly organized, able to keep track of an
  environment with many different workflows across heterogeneous
  environments;
• Be detail oriented: able to identify
  relevant information out of a broad expanse of available documentation and
  logging;
• Highly knowledgeable: Familiar with a
  broad set of IT concepts (Networking, Windows, Linux, among others);
• Possess good time management skills and
  ability to work on multiple tasks towards meeting tight deadlines;
• Excellent analytical and logical problem
  solving skills;
• Excellent interpersonal and communication
  skills.
• Demonstrated ability to grow
  professionally in a highly flexible and fast growing environment;

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