11 July 2017

3 No Experience Customer Service Regional Collection Executive Jobs - DFCU Bank

Organisation: DFCU Bank
Duty Station: West, East & North, Uganda
Reports to: Team Leader Collections

About US:
DFCU bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary: The Regional Collection Executive will be responsible for maintaining and monitoring the quality of the Retail products under their regions and be the primary point of contact to manage the collection and recoveries of the salary scheme loans in order to maximise recoveries on Non- Performing Loans and monitor Watch accounts showing signs of deteriorating trends in order to turn their performance around and to ensure full compliance with internal and statutory regulations and guidelines on asset quality to minimize losses to and maximise revenue for the Bank.

Key Duties and Responsibilities:  
  • The incumbent will serve as the primary source of contact for all scheme related issues.
  • Solely dedicated to management of the performance of the scheme portfolio.
  • Build rapport with respective schemes and ensure timely closure of any issues on either end that may arise.
  • Keenly monitor attrition of the scheme portfolio, identify probable causes like pay-offs, completions and identify business opportunity.
  • Charged with managing deductions codes through Payroll Consults Africa to ensure the Banks civil servants are sufficiently coded through the government payroll handler.
  • Advice schedules to the respective schemes every beginning of the month. This enables timely follow ups for payments expected.
  • Follow-up payments and payment schedules before end of the month. This helps to manage build-up of the delinquent portfolio in the watch segment- a kind of proactive strategy.
  • Regularly monitor code drop-offs month on month and ensure that they are re-coded or have salary remitted to the Bank.
  • Track reason for drop-off like deceased cases, completion, transfers, retirement etc such that an appropriate follow-up is undertaken before accounts fall into delinquency.
  • Work closely with the Team Leader, Branch managers and Regional Managers and recommend accounts that require tougher action in order to comply with BOU regulations.
  • Enlist the support of the Team Leader or Head Special Assets Management to resolve more complicated loan matters and identify root causes of non-payment. 
Qualifications, Skills and Experience:
  • The applicant for the DFCU Bank Regional Collection Executive job opportunity must hold a Bachelor’s degree in Economics, Statistics, Commerce, Business Administration or equivalent.
  • Broad knowledge and understanding of credit
  • High level of customer service.
  • Very good telephone techniques
  • Excellent verbal and written communication skills. Good grammar is an added advantage.
  • Excellent negotiation skills
  • Tactful and calm
  • Highly assertive
  • Organized
  • Broad knowledge and understanding of the Bank’s Credit including SAM policies and procedures.
  • Computer literacy i.e. proficiency in the use of Word and Excel. PowerPoint is an added advantage.

How to Apply:
All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com

Deadline: 14th July 2017


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