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16 June 2017

UN Information Systems Assistant Jobs - United Nations Regional Service Centre Entebbe (RSCE)

Job Title:                Information Systems Assistant
Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 17-Information Management Systems-RSCE-80720-F-Entebbe (M)
Reports to: Unit Chief, Regional ICT Services (RCITS)
Job Grade: FS5

About RSCE:
The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities:  Within limits of delegated authority, the Information System Assistant FS-5 will carry out for the following duties (These duties are not all inclusive nor are all duties carried out by all Information System Assistants):
Applications Support:
  • Assists with, and may lead a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN established standards for IS technologies, programming languages and tools;
  • Acts as the focal point for coordination, monitoring and expedition of computer application systems development projects, involving extensive liaison with diverse organizational units to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.
  • Maintains functional specifications for computer application systems, programs and procedures; performs ongoing reviews with users and developers; liaises with users to define and specify requirements; assists with version management, data recovery and deployment to users’ offices;
  • The incumbent also plans, implements and maintains security controls for various applications; verifies the effectiveness of security controls in place; maintains accurate access control lists including rights and privileges;
  • Offers technical support for Data Recovery/Business Continuity software applications and systems;
  • Prepares technical and user documentation for deployed computer application systems, training materials and conducts technical presentations; drafts correspondence and communications, including work plan revisions, as well as unit contributions for a variety of periodic reports;
  • Stays abreast of developments in the field; performs benchmarking and proposes new acquisitions;
  • Provides guidance to new/junior staff;
Server/Data Centre Administration:
  • Provides full range of technical assistance and team supervision in the area of server operations and administration; distributes work assignments to members of the team and monitors progress; provides guidance and training to new/junior staff;
  • Manages the installation, configuration, testing and deployment of server systems hardware and software, to include Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web Development software, Firewall systems, Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software;
  • Oversees the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems;
  • Works closely with other Units within the Service and other logistics support elements of the mission to maintain optimal 24/7 operations for the server systems operations;
  • Provides input to identify the need for new systems or re-engineering of the existing systems;
  • Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards; implements Disaster Recovery/Business Continuity (DR/BC) and backup services following standard procedures;
  • Actively participates in the security incident response activities; assists in the planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses as well as to determine the need for updating systems with fixes and patches;
  • Drafts documentation and reports;
Network Administration:
  • Analyses, plans, designs and supervise the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards;
  • Reviews network configuration ensuring maximum efficiency and optimal usage of resources;
  • Takes part in the management of network backup and security enforcement policies
  • Assists with and may supervise the work of personnel and/or contractors assigned to the Network Administration Unit;
  • Ensures the integrity of the various internetwork connections within the missions Intra- and Extranets;
  • Assists with the implementation of new and emerging technologies for voice, video, and data integration;
  • Provides support in the design, implementation and maintenance of Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies;
  • Maintains properly administered access control lists including rights and privileges;
  • Participates in the security incident response activities;
  • Participates in planning, implementing, operating and maintaining security controls;
  • Performs regular vulnerability assessments of production systems to identify weaknesses and determine the need for security updates and fixes;
  • Participates in, and may supervise, major network implementations;
  • Drafts documentation and reports;
IT Service Support:
  • Supervises a team of service coordination staff;
  • Streamlines the receipt and logging of service requests in the automated request management system; creates and assigns work orders in accordance with established procedure; distributes work assignments and monitors progress;
  • Supervises tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc;
  • Provides basic training to end-users on the use of standard systems and applications;
  • Drafts end-user and/or technical documentation;
  • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, etc;
  • Acts as problem escalation point for technical staff at lower levels; escalates problems/tasks to the appropriate parties in accordance with established procedure;
  • Monitors problems to resolution; detects problem patterns and recommends solutions;
  • Performs quality assurance procedures to ensure client satisfaction;
  • Keeps abreast of developments in information systems and technology in order to make recommendations to supervisors;
  • Provides training to junior technical staff; occasionally supervises a team of technical staff for special projects;
  • Provides advice to clients regarding Communications & Information Technology Section (ICTS) standards and workflow processes;
ICT Security/DRBC:
  • Acts as the focal point for Disaster Recovery and Business Continuity plan implemented by the mission;
  • Provides support in the coordination of the implementation and testing of DRBC plans, and supervises teams related to DRBC management;
  • Supervises the design, installation, operation and maintenance of a multi-user information security systems including firewalls, malware detection/prevention systems, intrusion detection/prevention, network access controls, proxy servers, VPN, encryption, URL and content filtering systems in accordance with organizational technology security standards;
  • Assists other ICTS groups with the determination of security requirements and integration of these requirements in system design and operations;
  • Formulates and maintains security procedures, including user identification and access control processes to specific ICTS resources and data;
  • Acts upon all security incidents and violations, including reporting them immediately to the ICTS Security Coordinator; participates in incidents management activities;
  • Performs regular security assessments of production ICTS resources to identify potential weaknesses that could be exploited; performs risk analysis and formulate risk treatment plans;
  • Determines the need for updating ICTS systems with fixes and patches;
Other Duties and Responsibilities:
  • Providing general assistance across the various fields of ICT support services in the mission;
  • Being part of cross-functional teams in order to assist with ICT related projects;
  • Performs other related duties as required.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre at Entebbe (RSCE) Information Systems Assistant job opportunity should hold a High school diploma or equivalent and certification/diploma of other supplemental academic qualifications or training in Information Systems and Technology are required. PRINCE2 practitioner certification is desirable. ITIL foundation certification is desirable. VMware vsphere: Install, Configure and Manage training is desirable. Other industry training and certifications is desirable.
  • A minimum of eight (8) years of relevant work experience in the planning and installation of complex Information Systems, equipment and networks, including at least three (3) years of experience at the international level are required.
  • Field experience in United Nations Peacekeeping missions in a conflict or post-conflict setting is desirable. Experience in a UN Shared Service Centre is desirable.
  • Languages: Fluency in oral and written English is required.

Personal Competencies:
  • Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services, user support, implement and maintain Disaster Recovery/Business Continuity systems, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Client Orientation: Establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets time line for delivery of products or services to clients.
  • Technological awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

NB: The United Nations does not charge a fee at any stage of the recruitment process (Application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.

How to Apply:
All suitably qualified and interested candidates desiring to serve the United Nations Regional Service Centre at Entebbe (RSCE) in the aforementioned capacity should express their interest by visiting the UN recruitment website and clicking Apply Now.


Deadline: 18th June 2017


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