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09 June 2017

Earn 58m Annually as Field IT Technician at the International Criminal Court (ICC)

Job Title:      Field IT Technician
Organisation: International Criminal Court (ICC)
Duty Station:  Kampala, Uganda
Net Annual Salary: UGX 58,284,000.00
Reports to: ICT Lead Team, Hague

About ICC:
The International Criminal Court (ICC), governed by the Rome Statute, is the first permanent, treaty based, international criminal court established to help end impunity for the perpetrators of the most serious crimes of concern to the international community. The ICC is an independent international organisation, and is not part of the United Nations system. Its seat is at The Hague in the Netherlands. Although the Court’s expenses are funded primarily by States Parties, it also receives voluntary contributions from governments, international organisations, individuals, corporations and other entities.

Job Summary: The Field IT Technician will be proficient in providing a streamlined operation of the ICT areas of the International Criminal Court (ICC) with alignment of the organisation’s objectives. Working directly with the ICT Lead Team in The Hague, the field ICT technician will be required to work with field office staff and professionals to ensure timely service delivery, advice, guidance and technical support is given to the field office team. The field ICT technician will be required to coordinate a range of tasks and relationships where set procedures/ guidelines apply.

Key Duties and Responsibilities:  
 Manage and Maintain the AV Equipment at the Field Office:
  • The jobholder will operate all AV equipment in the relevant meeting rooms and offices. This includes interpretation system, sound and video system to ensure a high level output from the meetings.
  • Provides alternative and viable solutions to problems arising on the spot with secured connection.
  • Plans and performs regular preventive maintenance of all AV equipment to ensure its functionality. Responsible for calling in support from HQ, if an issue and assistance is needed
  • Works closely with staff at all levels from the Office and HQ and in context of AV related planning and executing the various events and meetings.
  • Rearranges conference area and meeting room to meet technical and physical requirements of users
  • Provides support in setting-up AV equipment for special events taking place outside the video link room
  • Perform any other assignment earmarked for AV equipment.
Telecommunication & Network Support:
  • Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection
  • Support in routine installation, configuration, testing and deployment of hardware and software, including Local Area Network, Application Software, Electronic mail, Citrix, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
  • Work to and give guidance to others on the ICT acceptable use policy.
  • Perform checks to ensure that telecommunication connectivity is maintained and viable.
  • Ensure that the LAN in place is functional and have the ability to diagnose LAN faults, add new nodes to the network and decommission inactive nodes.
  • Troubleshoot any LAN faults or end-user’s inabilities to access the resources on the network.
  • Secure physically and technically the available connectivity at the field office
  • Provision for and assist the field office staff with the Wireless LAN in place, peer to peer telecommunication services, satellite phone connectivity and VOIP telephony
  • Work closely with the registered Telecommunication and Network Service providers on their function to the field office
Configuration & Installation:
  • Provide support in creating a structured approach to rolling out new hardware or software, including requisition, testing and assessing the needs of user training.
  • Assist in setting up users in CITRIX, webmail access and computer aided communication with their peers, the Head Office and other resource organisations
Maintenance:
  • Develop a maintenance schedule for all computer hardware, software and networks, and ensure that it is followed.
  • Manage the structure of the field office intranet and internal systems and contribute to their development of a proper service delivery system of the ICT function at the field Office.
  • Support the implementation of network solutions as required by the field office staff.
  • Detect, diagnose and resolve most PC, printer, scanner and peripheral device faults. 
  • Provide advice, guidance and assistance to the field office team concerning ICT related tasks and assignments
  • Ensure the correct disposal of damaged and un-repairable equipment and that the field office meets its recycling duties in line with current procedures and legislation
  • Manage and maintain the field Office’s network infrastructure
  • Assist with the production of an annual audit of the ICT equipment for the ICT Lead Team in the Hague
  • Carry out all problem solving, changes, configuration, availability, capacity and continuity processes in-line with the framework for ICT in the organisation’s recommendations and guidelines.
  • To undertake any other duties and responsibilities, which do not change the character and purpose of the post as directed by the Field Office Chief.
Technical ICT Support:
  • Tasked with the daily interaction with Cisco network equipment with minimal configuration
  • Install new software and hardware as well as additional modules required on software interfaces.
  • Secure and ensure the safe set up of new equipment.
  • Set up equipment such as laptops, data projectors, interactive equipment, printers, scanners, sound systems, video conferencing systems, voice conferencing, satellite phones, peer to peer communication kits and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly. 
  • Setup with the assistance from the Head Office field office staff in ERPs, remote access, VPN and webmail accounts
  • Render support in monitoring personal computers running specialised software delivery system to ensure that software distributions are being delivered correctly.
  • Carry out second-level desktop troubleshooting in conjunction with the Mission Wide Service Desk.
  • Deliver hardware and resources to work areas as required
  • Manages and administers software & carries out regular quality control
  • Organizes stocks, secures them and orders ICT equipment upon need under the supervision and guidance of the Administration Officer;
  • Maintains ICT inventory up to date & checks physical location of all items under the supervision and guidance of the Administration Officer;
  • Provide basic training to end-users on the use of standard systems; Log all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
  • Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection
  • Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection

Qualifications, Skills and Experience:
  • The ideal candidate for the International Criminal Court (ICC) Field IT Technician career opportunity should have completed secondary education. An advanced or a first-level university degree may be considered as a substitute for two years' working experience only to determine eligibility. Degree in Computer Science will be an added advantage.
  • At least eight years of relevant experience in Information Technology/Communication support, telephony systems, wide and local area networks including experience with common-carrier data networks; Microsoft and/or Cisco Network Certification or other network certification from any other recognized body highly desirable.
  • Broad knowledge and understanding of client/server architecture and ERPs
  • Knowledge of computer systems/networks and a range of software applications
  • Broad understanding health, safety and welfare regulations and best practice affecting ICT
  • Understanding Data and resource Protection requirements
  • Exceptional technical knowledge of network and PC operating systems in particular for managing and configuring authority and organisation LANs, WANs, WLANs, VLANs, VPNs, VOIP etc.
  • Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, WAPs
  • Excellent knowledge of current protocols and standards
  • Knowledge and understanding of telecommunications principles
  • Knowledge of languages:  Proficiency in either of the working languages of the Court, English or French, is essential. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian, Spanish) would be considered an asset.

ICC Core Competencies:
Dedication to the mission and values:
  • Acts consistently in accordance with the mission and values of the Organisation;
  • Maintains confidentiality, acts with integrity and shows respect for diversity;
  • Shows commitment to the organisation;
  • Presents a positive image of the organisation during external discussions.
Professionalism:
  • Applies professional and technical expertise;
  • Stays abreast with organisational issues;
  • Produces workable solutions to a range of problems;
Teamwork:
  • Listens, consults and communicates proactively;
  • Handles disagreements with tact and diplomacy;
  • Recognises and rewards the contribution of others;
Learning and Developing:
  • Identifies development strategies needed to achieve work and career goals and makes use of developmental or training opportunities;
  • Learns from successes and failures;
  • Seeks feedback and gives feedback to others to increase organisational effectiveness;
  • Seeks opportunities for improvement of work;
  • Has an open mind and contributes to innovation.
Handling uncertain situations:
  • Adapts to changing circumstances;
  • Deals with ambiguity, making positive use of the opportunities it presents;
  • Plans activities and projects well in advance and takes account of possible changing circumstances;
  • Manages time effectively.
Interaction:
  • Expresses opinions, information and key points of an argument clearly;
  • Handles contacts with diplomacy and tact;
  • Communicates in a transparent and open way with internal and external contacts while complying with confidentiality requirements.
Realising objectives:
  • Accepts and tackles demanding goals with enthusiasm;
  • Keeps to agreements with others;
  • Focuses on client needs;
  • Takes responsibility for actions, projects and people;
  • Monitors and maintains quality and productivity

How to Apply:
All suitably qualified and interested candidates who desire to join the International Criminal Court (ICC) should apply by visiting the web link below.


Deadline: 15th June 2017


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