15 June 2017

5 Entry Level Diploma Field Intelligence Supervisor Job Opportunities - Tugende

Organisation: Tugende
Duty Station: Kampala (2) , Mbarara, Jinja, and Mbale, Uganda
Reports to: Branch Coordinator

About US:
Tugende is a for-profit social enterprise that helps motorcycle taxi drivers in Uganda own their own motorcycles via a fair, transparent lease-to-own model instead of renting indefinitely. Ownership significantly increases income, job security and road safety. Across Uganda and many other emerging markets, motorcycles help drive the economy, mitigate traffic jams and bad roads, and offer hundreds of thousands of jobs for those with little formal education. Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families, even without credit histories, collateral, and in industries considered high risk by traditional lenders. We currently serve over 3,818 customers in Kampala, Mbarara, Jinja, and Mbale. We plan to expand to at least 10 locations in Uganda over the next 1-2 years and then to regional neighbours which may include Rwanda, Kenya, Tanzania and South Sudan. 

Job Summary: The Field Intelligence Supervisor will undertake surveillance and protection of Tugende motorcycles in the branch they are assigned. The incumbent will play an integral role in the operations of Tugende. The Field Intelligence Supervisors will serve as the main point of contact between Tugende and clients who have any motorcycle security issues. The goal is to help Tugende in maintaining excellent working conditions by keeping our assets (motorcycles and customers) safe and problem free. Creating a secure work environment for our staff and customers is of utmost importance to Tugende. As a Field Intelligence Supervisor, you will be responsible for minimizing theft, vandalism and any other suspicious or criminal behavior, working closely with relevant law enforcement authorities. The incumebent will also be a key point of contact for customers who have security challenges, and respect, customer dignity and professionalism are key attributes.

Key Duties and Responsibilities:   
Operations Support:
  • Ensure all security issues of the clients have been dealt with in a timely manner and with integrity
  • Support the field team in coordinating Collection and Recovery operations
  • Ensure all field operations conducted by the Field Officers are managed effectively & with safety & care
  • Coordinate all security related measures for Tugende, including making reports and follow ups with police and other authorities
  • Maintain proper record keeping and timely reporting on any security and safety threats to the company.
  • Ensure safe custody of all company property/assets at all times.
  • Guide the company on all security related matters both internally and externally as well as participate in taking corrective/preventive actions on such matters.
  • Oversee the day and night time security guards
  • Actively participate in security trainings

Qualifications, Skills and Experience:
  • The ideal candidate for the Field Intelligence Supervisor job opportunity should preferably hold a Diploma
  • Relevant training in security from recognised institution
  • Proficiency in multiple local languages will be an added advantage
  • Energetic and with good communication and interpersonal skills
  • Possess these Values: Integrity;- Empathy, Teamwork, Solutions Oriented and Always growing.
  • Strong problem solving skills
  • Show commitment for the job and working with Tugende team
  • Able to handle sensitive information professionally and confidentially
  • Ability to quickly analyze information and take informed decisions
  • Good risk assessment skills
  • Ability to build strong professional network
  • Able to work quickly under pressure without supervision
  • Strong emotional intelligence
  • Good customer experience and able to deal with difficult clients
  • Motorcycle riding proficiency with willingness to quickly develop into expert status
  • Nice to haves
  • Strong written and spoken English, and at least conversational Luganda
  • Learn how to cope in a fast paced, people based environment.
  • Ability to network with relevant business related parties such as police or local authorities
  • Communication, Interpersonal, Multitasking and Planning skills that are useful and transferable to so many jobs within Tugende and other organizations

Job Benefits:
  • Hours and Compensation: This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up. Compensation will be      determined based on experience and commitment
  • Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!
  • Great Team: Tugende has a smart, fun, and growing team of 94 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.


Deadline: 16th June 2017 by 6:00pm

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