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Job Title:      Sales & Marketing Officer (50 Fresher Jobs) Organisation: Human Resource Service Centre (HRSC) Duty Station: Kamp...

16 June 2017

Branch Manager Customer Service Jobs - ABC Capital Bank

Job Title:  Branch Manager
Organisation: ABC Capital Bank Ltd
Duty Station: Kampala, Uganda

About US:
ABC Capital Bank started its journey in 1993, as a deposit taking financial institution then trading by the name Capital Finance Corporation Limited. Licensed and supervised by Bank of Uganda under the Financial Institutions Act 2004, Capital Finance Corporation Limited offered a wide range of products such as savings accounts, business accounts, fixed deposits, business loans services and remittances through Western Union money transfer agency. ABC Capital Bank is part of ABC Group, Kenya and has ambitious growth plans.

Job Summary: The ABC Capital Bank Branch Manager will be the primary link between branch customers and the Bank, through product, service performance and communication with clients and to ensure that the customers’ requirements are met through product attributes, service expectations and price sensitivities. The incumbent will also be responsible for growing the customer base & balance sheet. He /s he will maintain high service delivery standards by ensuring close relationship between the Bank and its clients. The jobholder will oversee the operational and business risks and costs in order to maximize revenue generation and profitability for the branch.

Key Duties and Responsibilities:
1. Business Development:
  • Increased sales and earnings for the Branch in line with set targets / budgets.
  • Increased deposit balances and asset facility utilization
  • Increased usage of Bank Products through cross-selling
2. Customer Relations:
  • Growth in Customer numbers
  • Customer Retention
  • Client Research
  • Problems Resolutions
3. Maintenance of Loan/Liability Book:
  • Oversee out of order Accounts
  • Maintain good book from turning non-performing
  • Increased profits
  • Keenly track Audit rating for portfolio
4. Compliance with rules and regulation: Ensure compliance with general Banking and credit policies and procedures.
5. Participate in ABC Capital Bank governance and CSR Programs:
  • Actively participate in ABC CSR activities
  • Overall branch management.
  • Staff development and welfare which includes motivation and recognition
  • Audit Compliance
  • Profitability
  • Manage operational risk in the branch to prevent losses and other associated risks.
  • Provide leadership, direction and pace to the branch team.
  • Actively participate in preparation of branch budgets and targets.

Key Performance Indicators:
  • Increased Earnings for Corporate, Retail & SME Banking and Treasury
  • Increased credit facility utilization
  • Customer / Staff retention
  • Increased usage of Bank Products through Cross selling
  • Customer Satisfaction
  • Quality of Credit Limit Application and documentation
  • Outstanding proposals.
  • Reduction of costs at the branch
  • Accuracy
  • Turnaround times
  • Sales and financial target
  • Number and quality of calls made and leads written
  • Increased crosssell penetration ratios (growth in existing business base) for various product categories.
  • Level of expired facilities/limits within the portfolio.
  • Prevention of frauds
  • Good audit ratings

Qualifications, Skills and Experience:
  • The ideal applicant for the ABC Capital Bank Branch Manager vacancy should hold a Business / Marketing related degree from a recognized University. Possession of an MBA is an added advantage or equivalent experience in Banking.
  • Professional Qualifications i.e. CPA.U /ACCA and above preferred.
  • Possession of a Diploma in Banking preferred.
  • Six or more years’ proven experience and track record in banking three  of which should be in management role.
  • Good working knowledge of banking and financial market in Uganda.
  • Working knowledge in Credit Analysis and Monitoring
  • Detailed working knowledge in Bank Products
  • Excellent Selling and Negotiation Skills
  • Competence in credit skills, product development, sales and negotiations.
  • Passion and commitment to quality service performance.
  • Excellent organizational, planning and analytical skills.
  • Skills in Financial analysis
  • Computer literacy skills
  • Trade Finance
  • Excellent Interpersonal skills
  • Excellent communication skills

How to Apply:
The ideal candidates are encouraged to send their applications that includes an updated CV, transcripts, academic certificates and other qualification documents with a cover letter of not more than two pages to The Executive Director, ABC Capital Bank Limited, P.O. Box 21091, Kampala. Uganda.

Email to: hr@abccapitalbank.co.ug

Deadline: 21st June 2017

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