The Ugandan Jobline

• Accountable to evaluate, design, build,
  implement and maintain best in class bank processes that enhance the
  customer experience leading to achievement of our desired customer
  experience, in partnership with RoA centre.
• Identify opportunities to harness
  technology to deliver increased traffic to the alternate banking channels
  and reduce foot traffic to the banking halls.
• Leads centres of expertise, designs and
  documents customer and operational workflow; and supporting end-to-end
  processes that are synergistic and operate in an integrated fashion, based
  on a comprehensive understanding of the work and work requirements in
  order to optimize the PBB product workflow.
• Assess operational effectiveness
  requirements across all distribution channels, directing the
  identification of change requirements and the design and development of
  improved processes and procedures to support the desired customer and
  employee experience across channels, support operational stability and
  integrity and meet all audit requirements.
• Assess existing process tools against
  changing business needs; in order to identify gaps and act as the business
  approval point for day-to-day process issues and clarify operating model
  and accountabilities with business heads.
• Drive the fundamental reengineering of our
  processes and business value chain
• The incumbent will support the
  development, documentation and monitor the project plans in the digital
  banking segment. The incumbent will drive the change management process in
  the department
• Analyses needs and challenges of diverse
  sales, service and operational groups to ensure that focus is targeted on
  those activities that drive the most fundamental change and that align to
  key strategic and tactical changes led by other business units.
• Engage impacted stakeholders and direct
  the development of decision-making protocols and design principles to
  ensure goals of multiple stakeholders are satisfied for processes which
  cross functional business units. Acts as a subject-matter expert regarding
  product, customer and operational workflow/process strategies to business
  units.
• Act as member of PMO leadership team and
  support continuous improvement of execution processes
• Measure Process optimizations
• Improvement in turn -around time for key
  business processes
• Automation of manual processes
• Turn- around time for process and system
  roll out.
• Turn – around time on new process and
  system adoption
• Achievement of critical programme
  milestones for Digital Channel Transformation flagship

• The jobholder identifies potential
  opportunities for the bank’s digital channels.
• Anticipates and responds appropriately to
  new demands, priorities, challenges, or obstacles that impact digital
  channels.
• Defines key business challenges and models
  digital, and electronic, solutions.
• Leads design thinking and ensures success
  of product innovation and digital initiatives based on a customer-centric
  approach to design (from concept to actual working application for both
  staff and external customers).
• Design, develop and implement a change
  management strategy and framework for digital banking
• Accountable to develop strategies to
  holistically simplify work activities across branch distribution, defining
  and designing standardized processes by product, channel and by touch
  point. Provide overall strategic direction and leadership regarding
  Strategic business transformations in Digital Banking
• Ensures user-centric design approaches are
  adopted throughout the organisation to ensure customer led design is
  evident and becomes part of the organisation’s DNA. (This refers to
  broader than digital; it is enterprise adoption of customer-centric design
  as opposed to applying it to digital channels only.)
• Oversees the digital ecosystem and
  initiatives to ensure efficient and effective planning, design and build
  of digital platforms and assets.
• Drives the collaboration with
  cross-functional teams to plan, design and build successful digital
  solutions

• Provides leadership and sets appropriate
  context and establish prescribed limits for direct reports
• Lead the establishment of a two-way
  working relationship with direct reports and other matrix reports to
  solicit their views on the working environment, potential changes
  affecting their work, continuous improvement opportunities, and revisions
  to the plan.
• Responsible for establishing and
  optimizing team integration by articulating the linkages between the
  accountabilities and authorities of different roles across the business.
• Accountable for ensuring the effective
  implementation of Bank initiatives and programs through the establishment
  of appropriate context and setting of direction for direct reports and
  matrix reports by providing relevant information, establishing goals, and
  setting limits with the context and prescribed limits of the business
  head.
• Responsible for inspiring, motivating,
  leading and managing the team.
• Responsible for the recruitment,
  development and retention of relevant skills in order to meet the business
  needs.
• Ensures the effective selection of staff
  by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and
  competency-based training takes place as and when required.
• Builds organisational capabilities through
  evaluating likely future requirements and ensuring that individuals are
  provided with the best possible development opportunities in line with
  these.
• Creates an environment in which learning
  and development are emphasised and valued.
• Takes personal responsibility for coaching
  and mentoring others.
• Promotes a culture where the values of the
  Bank are seen to be ‘alive
• Ensures the implementation of the
  leadership promise and employee engagement programme.
• Develops and maintains an open
  communication channel with direct reports and supports staff to foster
  greater co-operation and teamwork.
• Monitors and manages the performance and
  development of staff within the area. This includes regular one-on-one
  feedback sessions, conducting mid-year and final performance appraisals,
  as well as the moderation and relative distribution of all appraisals for
  the team.
• Ensures staff are appropriately and
  consistently rewarded and recognised for their achievements and outputs.
• Ensures that disciplinary action and
  grievances are addressed and aligned to the Standard Bank policies and
  procedures.

• Document and maintain process documents up
  to date by incorporating methods, techniques, notations, standards and
  best practices derived from the business process architecture team
• Act as a process subject matter expert and
  prepare documentations, such as procedural and training manuals by
  educating business users responsible for managing and operating business
  processes. Provide content for the L&D team to design learning
  material and curriculum in the digital channels
• Monitoring, measuring and providing
  feedback on process performance. The job holder will develop measurement
  criteria and tools for digital banking processes; measure and report to
  business on process performance and offer recommendations for process
  improvement
• Ensuring full utilization of new processes

• Actively contribute to the ongoing
  development and maintenance of the Control Framework, establishing
  standards and controls and maintaining product governance and policies to
  ensure regulatory requirements are met and to optimize and sustain the
  distribution channel operations and achieve business objectives.
• Accountable to develop tools and
  performance metrics to identify areas of non-compliance and work with internal
  partners to rectify the gaps in order to deliver a consistent customer and
  employee experience
• Manage all compliance processes including
  Institutional requirements, statutory requirements, regulatory
  requirements) and reporting.
• Report non-compliance and any process
  deviations from the vendor SLAs
• Interacting with internal and external
  bodies such as Risk management, Internal Audit, Legal Services regulations
  and other industry bodies in order to maintain a sound compliance and risk
  free environment in the digital banking space.

• The applicant for the Stanbic Bank
  Manager, Bank Digitization career opportunity should hold a first Degree
  in Business Commerce / IT and Computer Sciences / Project Management
• At least five to seven years’ experience
  in Business
• Previous experience in Digital Banking
• Broad knowledge and understanding of cross
  functional business initiatives and how they interact, exposure to process
  redesign methods; understanding pf process modelling, analysis and
  simulation tools, understanding of project management and change
  management.
• Expertise in using system analysis methods
  to break apart and reconfigure process stages;
• Prior exposure and experience in
  developing business requirements;
• Previous experience in developing
  instructional and procedural documentation and presentations

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