Knowledge Management (KM) Manager Career Placement - IntraHealth International

Organisation: IntraHealth International
Project Name: USAID Regional Health Integration to Enhance Health Services in Eastern Uganda Project (USAID/Uganda RHITES-E) Project
Duty Station: Mbale, Uganda
Reports to: Senior Monitoring, Evaluation & Learning Advisor

About Intra Health:
IntraHealth International is a non-profit organization based in Chapel Hill, North Carolina, U.S.A. that has been in existence for over 30 years in more than 100 countries and it has empowered health workers to better serve communities in need. IntraHealth fosters local solutions to health care challenges by improving health worker performance, strengthening health systems, harnessing technology, and leveraging partnerships. In collaboration with governments, nongovernmental organizations, and private- sector organizations around the world, IntraHealth champions the needs and contributions of health workers—from doctors and nurses to community health workers to health facility managers—and works to ensure they have the tools, supplies, information, training, and support they need to provide communities they serve with the best possible opportunity for health and well-being.

About USAID RHITES-E Project:
IntraHealth International will implement the USAID RHITES-E which supports the Government of Uganda (GOU) and key stakeholders to increase availability and utilization of high quality health services in 21 districts in Eastern Uganda and 2 in Karamoja by strengthening health systems and improving the quality of, access to, and demand for health services with attention to equity and underserved populations.

Job Summary: The Knowledge Management (KM) Manager will provide effective professional technical/practical communication and knowledge management services to support the RHITES E- Project activities.  The incumbent will also be responsible for the implementation of communication strategy and coordination of all events for the project.

Key Duties and Responsibilities:  
  • Formulate and implement the RHITES E- Project Communication and KM strategy.
  • Working closely with project teams, lead the collection of information and documentation of project bulletins, success stories, technical briefs and project documents.
  • Work in close collaboration with the project teams, coordinate the preparation of presentations, activity summaries, press materials and bi-weekly, monthly, and quarterly reports.
  • Ensure that all the project final documents are of high quality and adhere to the IntraHealth International Style and Citation Standards/Guidelines.
  • Assist the Chief of Party and the RHITES-E Project with media engagement– through formal and informal contacts, by identifying potential stories, arranging interviews, and encouraging the participation of media in RHITES-E Project activities.
  • Actively promote and improve the visibility of the RHITES-E Project through advocacy initiatives, proactive media relations including  creating access for  journalists with subject matter experts within the RHITES-E Consortium.
  • Provide support in the production, editing and dissemination of information, education and communication materials (e.g. brochures, fact sheets, newsletters and documentaries.)
  • Build and maintain effective working relationships with government, donors, civil society organizations and other relevant partners and identify opportunities for advocacy and communication partnerships.
  • Tasked with the development of a database of key local and international contacts, distribution lists for various reports, bulletins, and other documentation.
  • Coordinate with HQ to ensure regular update of the RHITES-E Project page and RHITES-E Project sites in the IntraHealth International website in consultation with the Senior Monitoring, Evaluation & Learning Advisor.
  • Act as the focal point on all RHITES-E communication related matters between IntraHealth headquarters and the Mbale, Uganda office responding to information requests as required.
  • Maintain a calendar of events for the RHITES-E Project and ensure recording and sharing minutes of program meetings.
  • Create and maintain knowledge repositories in the staff portal to store articles, reports, concept papers and other project related documents
  • Conduct continuous quality improvement to evaluate information adequacy and quality as well as staff and partner needs
  • Maintain regular contact with the RHITES-E Project’s sub grantee partners and district level stakeholders to ensure that key information and documents are regularly shared and that information is proactively collected.
  • Remain abreast of best practices in HIV/AIDS, Family planning, Maternal Child Health, TB and Health Systems Strengthening by consulting appropriate websites, and list serves, and ensure that these are shared with technical and program staff.
  • Work in close collaboration with the M&E Manager- Research & CLA, coordinate brown bag sessions bi-monthly to allow information sharing amongst project staff and ensure that all presentations are stored on the staff portal (share point) and on the shared drive.
  • Provide orientation to all incoming staff on project knowledge resources
  • Work closely with the M&E Manager – Research and CLA, establish Collaborating, Learning and Adapting forums at district/cluster level and lead the documentation of success stories and lessons activities.

Qualifications, Skills and Experience:
  • The applicants for the USAID RHITES-E Knowledge Management (KM) Manager job must hold a Master's degree in communication, journalism, public relations or equivalent qualifications.
  • Document Management system qualification will be an added advantage
  • A minimum of six years working experience, with demonstrated working exposure to media industry in Uganda
  • Demonstrated competencies in managing media and development products such as education and communication material, documentation and publication (including web-based documentation) in program implementation
  • Demonstrated ability to effectively manage relationships with media representatives, government officials, NGOs, community groups and other partners.
  • Computer literacy i.e. knowledge of computer systems and applications, especially those related to interactive digital media.
  • Strong interpersonal skills; the ability to communicate clearly and effectively at all levels, taking into account cultural and language difficulties.
  • Familiarity with the health sector is preferable.
  • Ability to use communication tools, equipment such as pictures, video footage, writing and editing skills.

Personal Competencies:
  • Managing Performance: Ability to plan and design practices, processes and procedures that allow for effective management of people, resources and processes to optimize overall organizational performance. Managing for performance includes the ability to delegate and encourage growth and leadership across the team(s) as part of maximizing performance and productivity.
  • Strategic Thinking: Applies organizational knowledge to identify and maintain focus on key success factors for IntraHealth while recognizing, anticipating and resolving organizational challenges. Ability to develop organization- and industry-specific expertise and apply sound decision making processes to reach productive resolutions that translates strategy into actionable business plans.
  • Effective Communication (Oral & Written): Understands effective communication concepts, tools and techniques; ability to effectively transmit, explain complex technical concepts in simple, clear language appropriate to the audience; and receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
  • Risk Management: Knowledge of processes, tools and techniques for assessing and controlling the organization's exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations.
  • Innovation: Develops new, better or significantly different ideas, methods, solutions or initiatives within your role that result in improvement of IntraHealth's performance and meeting objectives, results and global commitments.
  • Accountability: Holds self and others accountable for all work activities, research and personal actions and decisions; follows through on commitments and focuses on those activities that have the greatest impact on meeting measurable high quality results for IntraHealth's success. Exercises ethical practices, respectful words and behaviors, and equitable treatment of others in all activities.
  • Service Excellence: Knowledge of and ability to put into action customer service concepts, processes and techniques to access internal and/or external client needs and expectations  and meet or exceed those needs and expectations through providing excellent service directly or indirectly.

How to Apply:
All suitably qualified and interested candidates who wish to join the USAID RHITES-E Project should upload an updated CV/Résumé, completed USAID Form 1420 Contractor Employee Biographical Data Sheet, download here and three professional references at the web link below

Deadline: 4th June, 2017

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