Knowledge Management (KM) Manager Career Placement – IntraHealth International

Organisation: IntraHealth
International
Project Name: USAID Regional
Health Integration to Enhance Health Services in Eastern Uganda Project
(USAID/Uganda RHITES-E) Project
Duty Station: Mbale, Uganda
Reports to: Senior
Monitoring, Evaluation & Learning Advisor
About Intra Health:
IntraHealth International is a non-profit organization based in Chapel
Hill, North Carolina, U.S.A. that has been in existence for over 30 years in
more than 100 countries and it has empowered health workers to better serve
communities in need. IntraHealth fosters local solutions to health care
challenges by improving health worker performance, strengthening health
systems, harnessing technology, and leveraging partnerships. In collaboration
with governments, nongovernmental organizations, and private- sector
organizations around the world, IntraHealth champions the needs and
contributions of health workers—from doctors and nurses to community health
workers to health facility managers—and works to ensure they have the tools,
supplies, information, training, and support they need to provide communities
they serve with the best possible opportunity for health and well-being.
About USAID RHITES-E Project:
IntraHealth International will implement the USAID RHITES-E which
supports the Government of Uganda (GOU) and key stakeholders to increase
availability and utilization of high quality health services in 21 districts in
Eastern Uganda and 2 in Karamoja by strengthening health systems and improving
the quality of, access to, and demand for health services with attention to
equity and underserved populations.
Job Summary: The Knowledge
Management (KM) Manager will provide effective professional technical/practical
communication and knowledge management services to support the RHITES E-
Project activities.  The incumbent will
also be responsible for the implementation of communication strategy and
coordination of all events for the project.
Key Duties and
Responsibilities:  
  • Formulate and implement the RHITES E-
    Project Communication and KM strategy.
  • Working closely with project teams, lead
    the collection of information and documentation of project bulletins,
    success stories, technical briefs and project documents.
  • Work in close collaboration with the
    project teams, coordinate the preparation of presentations, activity
    summaries, press materials and bi-weekly, monthly, and quarterly reports.
  • Ensure that all the project final
    documents are of high quality and adhere to the IntraHealth International
    Style and Citation Standards/Guidelines.
  • Assist the Chief of Party and the RHITES-E
    Project with media engagement– through formal and informal contacts, by
    identifying potential stories, arranging interviews, and encouraging the
    participation of media in RHITES-E Project activities.
  • Actively promote and improve the
    visibility of the RHITES-E Project through advocacy initiatives, proactive
    media relations including  creating
    access for  journalists with subject
    matter experts within the RHITES-E Consortium.
  • Provide support in the production, editing
    and dissemination of information, education and communication materials
    (e.g. brochures, fact sheets, newsletters and documentaries.)
  • Build and maintain effective working
    relationships with government, donors, civil society organizations and
    other relevant partners and identify opportunities for advocacy and
    communication partnerships.
  • Tasked with the development of a database
    of key local and international contacts, distribution lists for various
    reports, bulletins, and other documentation.
  • Coordinate with HQ to ensure regular
    update of the RHITES-E Project page and RHITES-E Project sites in the
    IntraHealth International website in consultation with the Senior
    Monitoring, Evaluation & Learning Advisor.
  • Act as the focal point on all RHITES-E
    communication related matters between IntraHealth headquarters and the
    Mbale, Uganda office responding to information requests as required.
  • Maintain a calendar of events for the
    RHITES-E Project and ensure recording and sharing minutes of program
    meetings.
  • Create and maintain knowledge repositories
    in the staff portal to store articles, reports, concept papers and other
    project related documents
  • Conduct continuous quality improvement to
    evaluate information adequacy and quality as well as staff and partner
    needs
  • Maintain regular contact with the RHITES-E
    Project’s sub grantee partners and district level stakeholders to ensure
    that key information and documents are regularly shared and that
    information is proactively collected.
  • Remain abreast of best practices in
    HIV/AIDS, Family planning, Maternal Child Health, TB and Health Systems
    Strengthening by consulting appropriate websites, and list serves, and
    ensure that these are shared with technical and program staff.
  • Work in close collaboration with the
    M&E Manager- Research & CLA, coordinate brown bag sessions
    bi-monthly to allow information sharing amongst project staff and ensure
    that all presentations are stored on the staff portal (share point) and on
    the shared drive.
  • Provide orientation to all incoming staff
    on project knowledge resources
  • Work closely with the M&E Manager –
    Research and CLA, establish Collaborating, Learning and Adapting forums at
    district/cluster level and lead the documentation of success stories and
    lessons activities.
Qualifications, Skills and
Experience:
  • The applicants for the USAID RHITES-E
    Knowledge Management (KM) Manager job must hold a Master’s degree in
    communication, journalism, public relations or equivalent qualifications.
  • Document Management system qualification
    will be an added advantage
  • A minimum of six years working experience,
    with demonstrated working exposure to media industry in Uganda
  • Demonstrated competencies in managing
    media and development products such as education and communication
    material, documentation and publication (including web-based
    documentation) in program implementation
  • Demonstrated ability to effectively manage
    relationships with media representatives, government officials, NGOs,
    community groups and other partners.
  • Computer literacy i.e. knowledge of
    computer systems and applications, especially those related to interactive
    digital media.
  • Strong interpersonal skills; the ability
    to communicate clearly and effectively at all levels, taking into account
    cultural and language difficulties.
  • Familiarity with the health sector is
    preferable.
  • Ability to use communication tools,
    equipment such as pictures, video footage, writing and editing skills.
Personal Competencies:
  • Managing Performance: Ability
    to plan and design practices, processes and procedures that allow for
    effective management of people, resources and processes to optimize
    overall organizational performance. Managing for performance includes the
    ability to delegate and encourage growth and leadership across the team(s)
    as part of maximizing performance and productivity.
  • Strategic Thinking: Applies
    organizational knowledge to identify and maintain focus on key success
    factors for IntraHealth while recognizing, anticipating and resolving
    organizational challenges. Ability to develop organization- and
    industry-specific expertise and apply sound decision making processes to
    reach productive resolutions that translates strategy into actionable
    business plans.
  • Effective Communication (Oral &
    Written):
    Understands effective communication concepts, tools and
    techniques; ability to effectively transmit, explain complex technical
    concepts in simple, clear language appropriate to the audience; and
    receive, and accurately interpret ideas, information, and needs through
    the application of appropriate communication behaviors
  • Risk Management: Knowledge of
    processes, tools and techniques for assessing and controlling the
    organization’s exposure to risks of various kinds; ability to apply this
    knowledge appropriately to diverse situations.
  • Innovation: Develops new,
    better or significantly different ideas, methods, solutions or initiatives
    within your role that result in improvement of IntraHealth’s performance
    and meeting objectives, results and global commitments.
  • Accountability: Holds self and
    others accountable for all work activities, research and personal actions
    and decisions; follows through on commitments and focuses on those
    activities that have the greatest impact on meeting measurable high
    quality results for IntraHealth’s success. Exercises ethical practices,
    respectful words and behaviors, and equitable treatment of others in all
    activities.
  • Service Excellence: Knowledge
    of and ability to put into action customer service concepts, processes and
    techniques to access internal and/or external client needs and
    expectations  and meet or exceed
    those needs and expectations through providing excellent service directly
    or indirectly.
How to Apply:
All suitably qualified and interested candidates who wish to join the
USAID RHITES-E Project should upload an updated CV/Résumé, completed USAID Form
1420 Contractor Employee Biographical Data Sheet, download here and three
professional references at the web link below
Deadline: 4th June,
2017

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