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28 April 2017

UN Senior Administrative Officer (Chief, Service Delivery Manager, Benefits and Entitlements) Jobs - United Nations Regional Service Centre Entebbe (RSCE)

Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 17-Administration-RSCE-75090-R-Entebbe (M)
Reports to: Chief Regional Service Centre (RSCE)
Job Grade: P5

About RSCE:
The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities:  
Service Delivery:
  • Manages, supervises and carries out the work programme of the service lines under his/her responsibility.
  • The jobholder achieves RSC key performance indicators (KPIs) and all Service Level Agreement (SLAs) component for each RSC projects/programmes/operations.
  • Ensures that the outputs produced by the service lines under his/her supervision maintain high-quality standards.
  • Prepares inputs for the work programme of the service lines under his/her supervision, determining priorities and allocating resources for the completion of outputs and their timely delivery.
  • Carries out programmatic/administrative tasks necessary for the functioning of the service lines under his/her supervision, including preparation of budgets, assigning and monitoring performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (e-Performance), interviews of candidates for job openings and evaluation of candidates.
  • Optimizes process, policy, and system for the projects/programmes/operations as required.
  • Implements corrective/satisfaction improvement actions as required.
Support to the Reengineering process:
  • Support the overall RSCE Business Process Improvement Initiative, including providing critical input to the design of workflows in the Service Lines;
  • The jobholder will draft and/or provide inputs to work instructions and to SOP's that support the accurate processing in the RSCE;
  • Provide input to the compliance monitoring functions and advise on the best approach to optimize service delivery.
Performance Management:
  • Recruits staff for the service lines under his/her supervision, taking due account of geographical and gender balance and other institutional values.
  • Manages, guides, develops and trains staff under his/her supervision.
  • Fosters teamwork, communication and client orientation among staff in the service lines under his/her supervision and across organizational boundaries.
  • Ensures performance benchmarks are understood and met by staff under his/her supervision.
Client Relationship Management:
  • Maintains close contact with the Mission’ RSCE Focal Points and other Mission Technical Leaders to ensure solid understanding of Mission priorities and objectives for RSCE,
  • Achieves customer satisfaction objectives as measured by RSCE performance surveys.
  • Actively support Client Orientation approach to Service Delivery.
  • Ensures continuous engagement with Clients
Support to change management programme:
  • Proposes and implements change management in projects/programmes/operations to achieve and improve results.
  • Actively help stakeholders to accept and embrace changes in their business environment;

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre at Entebbe (RSCE) Senior Administrative Officer (Chief, Service Delivery Manager, Benefits and Entitlements) job opportunity should hold an advanced university degree (Masters or equivalent) in business or public administration, human resources management, finance, accounting, or related area. A first-level university degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree. Technical or vocational certificate in human resources management, business or public administration, finance, accounting or related area is desirable.
  • At least ten years’ experience in administration, management, human resources, budget, information technology, communication or related field.
  • At least five years of management experience with responsibilities in either human or financial management is required.
  • Previous experience in UN common system field operations (peacekeeping missions, political missions, or UN Agencies, Funds, and Programmes) is desirable.
  • Previous experience in a United Nations shared service center for field support is desirable.
  • Languages: Fluency in English is required. Knowledge of a second United Nations language is an advantage.

Personal Competencies:
  • Professionalism: Ability to identify issues, analyze and formulate opinions, make conclusions and recommendations on complex human resources policy and development issues. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
  • Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Managerial Competencies:
  • Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.
  • Empowering Others: Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work; encourages others to set challenging goals; holds others accountable for achieving results related to their area of responsibility; genuinely values all staff members’ input and expertise; shows appreciation and rewards achievement and effort; involves others when making decisions that affect them.

NB: The United Nations does not charge a fee at any stage of the recruitment process (Application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.

How to Apply:
All suitably qualified and interested candidates desiring to serve the United Nations Regional Service Centre at Entebbe (RSCE) in the aforementioned capacity should express their interest by visiting the UN recruitment website and clicking Apply Now.


Deadline: 20th May 2017

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