The Ugandan Jobline

• The incumbent will adhere to the service standards and provide excellent customer service
• Identify customer needs and match them with appropriate banking solutions
• Fully inform customers of their rights and obligations to the bank as per the Consumer Protection Guidelines (including but not limited to product pricing, facilities terms & conditions and transactional fees)
• The incumbent will be tasked with collecting account opening documents and submit them to the Account Analyst for account opening as per laid down procedures
• Regularly receive and verify account transfer and amendment documents and submit them to the Account Analyst for processing as per laid down procedures
• Receive and process loan documents within agreed timelines and as per laid down procedures
• Explain credit loan facility options and qualifying criteria to customers; and support customers in the completion of credit application information requirements
• Process account opening and loan processing queries and complaints as per laid down process and procedures
• Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline

• Adhere to the Sales High 5 standards
• Meet sales budgets and targets
• Prepare and implement weekly sales activity plans (i.e. customer visits, banking days) and provide timely related reports
• Actively participate fully in sales campaigns and activations
• Cross sell banking products to our existing customers
• Identify migration opportunities and sell appropriate products or services accordingly

• Adhere to the KYC policies and guidelines for both account opening and loan origination documents
• The Personal Banker will manage credit and operational risk in account opening and loan processing as per laid down procedures

• The ideal candidate for the Personal Banker should preferably hold a Bachelor’s degree in Business Studies or a related field from a recognized university
• A minimum of two years’ branch banking experience
• Prior customer service experience required. 
• Previous sales experience
• Detailed working knowledge of the Personal Banking value proposition
• Sound knowledge of bank products/services
• Sound knowledge of the bank’s policies and procedures relating to all areas under his/her control
• Working knowledge of Service standards
• Detailed knowledge of the Core banking system
• Knowledge of the risk management and credit principles
• Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
• Detailed knowledge and understanding of financial statements
• Knowledge of competitor products and services

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