Quality Assurance Management Training Officer NGO Jobs - Marie Stopes International

Organization: Marie Stopes International 
Duty Station: Kampala, Uganda
Reports to: Manager, Quality Assurance Management and Training (QAMT)

About MSI:
Marie Stopes International exists to bring quality family planning and reproductive healthcare to the world’s poorest and most vulnerable people. We’ve been delivering family planning, safe abortion, and maternal health services for over 35 years. Millions of women worldwide turn to us for help each year, whether in limiting the size of their families, or avoiding dangerous complications in pregnancy or unsafe abortion.

Job Summary: The Quality Assurance Management Training Officer provides dedicated quality assurance management and capacity building across all MSI Uganda and MSU service delivery channels.  The incumbent works closely with team leaders, coordinators and providers to ensure that MSI’s global clinical quality standards, infection prevention, adverse event management and client care are effectively applied across all Marie Stopes supported services in Uganda. The QAMT Officers use a variety of adult learning techniques and provider mentoring to identify and support individual providers and teams improve their clinical and counselling skills.  Success is measured by consistently high quality scores across all service delivery channels, effective management of adverse events, and timely action taken to address any identified weaknesses. The QAMT Officer is expected to demonstrate MSI Uganda’s values in their behaviour. S/he will use data to analyse performance, raise key issues, and monitor performance to ensure delivery of measurable results and demonstrate strong fiscal management of donor resources.  Appropriate and high-quality client care provided by skilled providers across the MSI Uganda and MSU service delivery network is the key measure of success for a QAMT Officer.

Key Duties and Responsibilities: 
1. Quality Assurance Management: Under direction from the Manager, QAMT,
  • In charge of implementing annual clinical quality assurance plans for assigned providers and service delivery channels
  • Provide QA visits to all assigned providers and teams; produce and share appropriate reports and action plans
  • Regularly review provider and team self-assessment QA dashboards and identify trends or areas for quality improvement; action an appropriate plan to address issues and improve client care
  • Promptly Report any adverse events or provider misconduct
  • Provide monthly performance dashboards and trend analysis for all assigned providers
  • Quickly report any misconduct identified in QA visits
  • Report any clinical incompetence that threatens client care  and teams
  • Send positive provider feedback on mentoring, training, clinical skills, and knowledge of QAMT Officer
2. Effective Training:
  • Identify providers needing skills improvement and develop effective action plan to improve their skills to a competent level
  • Develop all-channel training plan
  • Work closely with the Manager, design and run effective training and post modules on line
  • Conduct trainings for new providers and to refresh skills of current providers
  • Send accurate and timely activity accountability reports and training reports
3. Review of Serious Incidents:
  • As requested make thorough review of any clinical SI
  • Support/counsel staff as necessary
  • Report and take follow up action as required

Qualifications, Skills and Experience:  
  • The Quality Assurance Management and Training Officer should hold a Diploma in Nursing/Midwifery or Clinical Medicine (Degree in Nursing/Medicine qualification is desirable)
  • TOT qualifications for reproductive health highly desirable
  • Clinical competence certification in FP methods (short term and LARC), PAC and infection prevention essential
  • Detailed knowledge and understanding of MSI Clinical Guidelines an advantage
  • Past knowledge and experience providing training and quality assurance for family planning and maternal health required
  • Past experience in training, mentoring and capacity building
  • Clinical quality audit experience for family planning and sexual health essential
  • Past exposure and experience and knowledge of Ugandan health sector and community health service delivery (including mobile services)
  • Proven ability in facilitating staff capacity development at all levels
  • Excellent communicator, an active networker and good listener
  • Proven communication and writing skills to persuade and influence at all levels
  • Proven IT skills with the ability to analyse data for strategic purposes and decision making
  • The incumbent should know more than one local language.

Personal Competencies:
  • Attitude / Motivation: Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
  • Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
  • Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
  • Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
  • Responsive: Being responsive to changing priorities and demands
  • Working Efficiently:  Planning, prioritising and organising work to ensure work is accurate and deadlines are met
  • Sharing Information:  Sharing information and knowledge whilst maintaining confidentiality
  • Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
  • Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
  • Driven: Drive and determination to deliver results
  • Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
  • Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
  • Motivated: Motivation towards achieving quality results to maximise potential
  • Team Player: Working as part of a team by being supportive, flexible and showing respect for each other
The Quality Assurance Management Training Officer is required to demonstrate MSI Uganda’s core values of:
  • Accountability of all staff to each other and our clients and stakeholders
  • Equality of opportunity and access
  • Value for money in the management of our resources

How to Apply:
All candidates who wish to join Marie Stopes are strongly encouraged to send an updated CV and cover letter via email to: vacancies@msiu.or.ug

NB: Please do not attach transcripts

Deadline: Friday 18th November, 2016 by 12pm

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