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19 October 2016

Human Resource Manager Non-profit Careers - Catholic Relief Services (CRS)




Job Title:      Human Resource Manager
Organization: Catholic Relief Services (CRS)
Duty Station: Kampala, Uganda
Reports to: Head of Operation

About CRS:
Catholic Relief Services (CRS) is an international non-profit organization that carries out the commitment of the Bishops of the United States (U.S) to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Job Summary: The Human Resource Manager will support the attainment of Country Program objectives through the provision of dedicated quality HR services, professional advice, and ensuring HR systems, policies and procedures are developed and implemented in line with organizational vision, mission, and strategic objectives. The incumbent will actively contribute to risk management by advising managers on the interpretation/application of HR policies and procedures and ensuring CRS Uganda’s employment and human resource management practices meet agency and donor standards and are in compliance with local labour law. The jobholder will analyse office issues and requests related to human resource management and administration and recommend to SMT initiatives, activities, and opportunities for innovation and improvement of the HR function in alignment with business needs to attract, develop, motivate and retain a human resource base that is dedicated to high quality performance.

Key Duties and Responsibilities: 
Strategic Human Resource Management:
·         Work in close consultation and coordination with the Country Representative, Head of Programming (HoP) and Head of Operations (HoOp), and Chief of Party (CoP), define HR strategy in line with CP strategic objectives and develop, maintain, and support implementation of a CP staffing plan.
·         Support the agency’s Human Resources strategy.
·         Develop and ensure HR policies, procedures, systems, and processes align for all HR functional areas and that programs are in line with agency values and principles.
·         Confer with management and supervisors to implement a workforce planning system by identifying future staffing needs, including key competencies to support the attainment of CP objectives.
·         Work closely with senior managers to optimize organizational structure for maximum operational efficiency.
·         Analyze and report on personnel data, performance, metrics, and trends to support decision-making and efficient operations.
·         Ensure mechanisms are in place for appropriate delegation of authority during absences of senior staff.
·         Actively participate and contribute to regional and global community of practice on HR systems, standards, and policies.
·         Collaborate with key partners to assess and strengthen their human resources capacities.
Talent Acquisition, Development and Management:
·         Work closely with hiring managers to source, recruit, and retain high quality staff aligned with agency vision, mission, and values.
·         Build and maintain relationships with third party vendors for staffing needs.
·         Confer with management and supervisors to identify human resource needs, job specifications, job duties, qualifications and skills, team fit, and weighted criteria for evaluating candidates for open positions.
·         Ensure each position links to the appropriate CP member/line of expertise for mentoring/support.
·         Ensure an HR representative participates in hiring committees for all positions. Participate in final hiring decisions for all positions.
·         Develop and maintain network of contacts to help identify and source qualified candidates.
·         Identify best advertising sources for recruitment. Assist in writing job advertisements and suggest their placement in various media.
·         Ensure appropriate reference and background checks are carried out for new hires and results are reported back to hiring managers.
·         Manage documentation for offers for new hires, working with CR or designee on salary recommendations. In conjunction with CR and hiring manager or supervisor, negotiate offers with candidates for open positions.
Talent Development and Management:
·         Develop staff retention strategy in consultation with SMT, the region, and HQ Talent Acquisition Group. Guide and train managers/supervisors on best practices in talent acquisition and retention.
·         Support, implement, and evaluate programs and processes for succession planning, talent mapping, and leadership development.
·         Support SMT in reviewing performance of CP, identifying staff training needs, and developing action plans for staff development. Promote development plans for all employees and work with senior managers to ensure funds for workforce development are budgeted appropriately.
·         Work closely with senior staff to establish training and career paths for all job families in the CP.
·         Implement agency’s ongoing training program for all staff concerning Catholic Church structure, values, principles and Catholic social teaching.
·         Ensure all phases of the performance management system are implemented according to agency guidance, i.e. performance and development planning, coaching, assessment, mentoring, and career planning. Promote a culture of high performance and accountability for outcomes.
·         Ensure agency orientation/on-boarding system for national and international staff and provide region- and country-specific information for the orientation manual and orientation package/session. Ensure orientation of new staff to CRS identity, culture, partnership principles, tools, and processes. Compensation and Benefits
·         Perform job analysis and advise on job description development.
·         Provide guidance and input to senior managers and business development staff to ensure salaries and benefits are appropriately budgeted for in projects, proposals, and country program-level budget.
·         Regularly review national staff compensation packages to ensure that salaries and benefits are competitive with targeted industry.
·         Work in liaison with RTA/HR (when applicable) and/or DRD/MQ, HQ/HR, and managers, review job and salary banding systems to ensure salaries are managed based on job content and that merit pay systems are fair and based on performance.
·         Regularly monitor industry salary and benefit levels and movements and recommend adjustments when necessary to ensure competitive positioning.
·         Monitor market conditions related to benefits to ensure national staff benefit levels are competitive.
·         Work closely with RTA/HR (when applicable), DRD/MQ and HQ/HR to ensure benefits administration is done according to best practices.
·         Ensure effective management of social security and insurance programs for national staff. Employee Relations, Activities, and Wellness
·         Assess effectiveness of current HR policies/procedures and recommend changes to improve alignment with business needs, manage risk, and remain in line with agency and local government changes.
·         Guide managers on the interpretation/application of HR policies and procedures to ensure compliance with agency, donor, and local legal requirements.
·         Work closely with local legal counsel to consult on HR issues as needed.
·         Consult and advise senior managers on highly confidential and complex human resources and employee relations issues.
·         Support supervisors and senior staff to deal firmly and promptly with performance issues.
·         Establish an effective approach to employee relations, including staff communications, employee engagement, conflict resolution, and employee recognition and feedback programs.
·         Represent the organization in forums related to HR management practices, policies, and processes to stay abreast of local labor regulations and industry best practices.
·         Train supervisors on relevant labor law and employee relations best practices.
·         Train and assist supervisors on disciplinary action process (according to labor law).
·         Mediate with supervisor and supervisee in resolving conflict.
·         Manage the implementation of the staff wellbeing policy
·         Manage employee activities and well-being programs.
·         Prepare reports on the implementation of staff care plans across the CPs.
·         Manage national staff separation process including exit interviews, separation letters and benefits, and clearance, ensuring CRS policies and procedures and local labor laws are followed.
Personnel Administration and Documentation:
·         Ensure personnel files are complete with all staff-related documentation and employment records as required per CRS, donor, and local law.
·         Ensure job descriptions are up to date and responsibilities and performance expectations are clearly communicated.
·         Ensure effective and efficient processing and authorization of national staff timesheets and leave.
·         Ensure HR database is maintained up to date with all relevant information.
·         Ensure proper internal control for all human resources issues. Address HR audit issues and lead the closing of any HR Audit findings.
Protection: The overall function of the Protection Focal Point is to support the implementation of CRS’ Policy on Protection from Abuse and Exploitation. Activities include:
·         Coordination of CP staff trainings and reporting
·         Provide input into Business Development protection related information
·         Planning, communication and coordination
·         Awareness Raising and Accountability
·         Incident Management
Gender: Work in liaison with the Program Manager and HOP, assist in coordination, planning, implementation and reporting on Gender activities for the CP. Activities include:
·         Actively participate in CP and EARO working groups
·         Improving co-ordination and information sharing
·         Mainstreaming Gender into other clusters/sectors
·         Assist in building capacity of CP Gender programming skills
·         Reporting on Gender achievements in relation to agency strategy

Qualifications, Skills and Experience: 
·         The applicant for the Catholic Relief Services (CRS) Human Resource Manager job placement should hold a Master’s degree or equivalent with HR Management certification preferred. Hold a Bachelor’s degree required; will consider work experience in a similar position if over 5 years.
·         At least three to five years relevant work experience, preferably with an International NGO, with at least 2 of these years managing the Human Resources function.
·         Excellent knowledge of HR management best practices as an HR Generalist, including organizational development
·         Sound knowledge of local labor laws and ability to understand and interpret legislative and policy issues
·         Proven managerial skills
·         Good coaching and mentoring skills
·         Excellent analytical skills with ability to make sound judgment and decisions
·         Good planning, monitoring and organizing skills and experience
·         Ability to maintain confidential information
·         Results-oriented and ability to work with minimum supervision
·         Excellent communication, interpersonal and negotiation skills
·         Computer literacy skills i.e. proficiency in MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS
·         Agency-Wide Competencies (for all CRS Staff): Serves with Integrity, Models Stewardship, Cultivates Constructive Relationships, Promotes Learning
How to Apply:
All suitably qualified and interested candidates should send a cover letter, updated CV and three work references (names and contact information only) to ug_recruitment@crs.org.

Deadline: 27th October, 2016

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