The Ugandan Jobline

• Managing hardware and software maintenance
  e.g installing hardware, sorting out computer breakdowns, monitoring
  performance of machines and software, installing virus protection systems
  on computers.
• In charge of distributing computer
  resources like PCs, UPS to users
• Ensuring that the computer resources are
  insured.
• Responsible for preparing specifications
  for the procurement of IT resources.
• Maintaining the hardware inventory.
• In charge of reviewing quality and time of
  IT support services;
• Ensuring smooth running of all IT systems.
• In charge of monitoring IT support
  services and obtaining feedback from users in other departments.
• Receiving and attending to user queries
  and requests with regards hardware and software.
• Analyzing typical user queries and
  requests and provide training on those issues;
• Carrying out research on best practice,
  changes in technology and the organization’s needs and prepare a report on
  IT training needs of the Organization.
• Training in-house users on use of
  computers and software systems used by NSSF.
• In charge of monitoring and managing
  supplier performance to ensure compliance with Service level agreements.
  Ensuring service levels agreements are valid and up to date.
• Inspecting and reviewing work done by
  subordinates.
• Coaching, mentoring, and carrying out
  performance appraisals and reviews of junior staff within the section.
• Preparing reports on the status of
  software and hardware systems of the organization.

• The
  ideal candidate for the NSSF Information Technology Services
  Manager  job placement must hold a
  Bachelor’s Degree in a Computer related field.
• At least four years in IT Services in a
  busy organization. At least two years of these should be in supervisory
  capacity.
• Supervisory/managerial skills
• Excellent oral and written communication
  skills
• People management/interpersonal skills
• Keen attention to detail
• Basic financial skills

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