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Customer Development Operations Manager Career Opportunity – Unilever
Job Title: Customer Development Operations Manager
Organisation: Unilever
Duty Station: Kampala,
Uganda
Uganda
Job Number: 16000FD8
About Unilever:
Unilever is an Anglo–Dutch multinational consumer goods company
co-headquartered in London, England and Rotterdam, The Netherlands. Its
products include food, beverages, cleaning agents and personal care products.
It is the world’s third-largest consumer goods company measured by 2012
revenue, after Procter & Gamble and Nestlé. One of the oldest multinational
companies, its products are available in around 190 countries. Unilever
celebrated its 85th anniversary year of business in 2014.
co-headquartered in London, England and Rotterdam, The Netherlands. Its
products include food, beverages, cleaning agents and personal care products.
It is the world’s third-largest consumer goods company measured by 2012
revenue, after Procter & Gamble and Nestlé. One of the oldest multinational
companies, its products are available in around 190 countries. Unilever
celebrated its 85th anniversary year of business in 2014.
Job Summary: The Customer
Development Operations Manager is responsible for a smooth and cost effective
operation between the company, customers, and specific third parties. The key
challenge of the role is to develop consistency and coherence in the day-today
operation of the CD organisation, thus enabling account, field and customer
marketing teams to focus on core selling roles.
Development Operations Manager is responsible for a smooth and cost effective
operation between the company, customers, and specific third parties. The key
challenge of the role is to develop consistency and coherence in the day-today
operation of the CD organisation, thus enabling account, field and customer
marketing teams to focus on core selling roles.
Key Duties and
Responsibilities:
Responsibilities:
1. SIFG alignment with Trade Strategy: Supports setting the
process and contribute to the definition of:
process and contribute to the definition of:
·
National Trade Strategy
National Trade Strategy
·
Customer Value Assessment
Customer Value Assessment
·
Trade Terms Structure
Trade Terms Structure
·
Coordinate Pricing
Coordinate Pricing
2. Business processes &
operating guidelines Ensure smooth processes are in place to deliver:
operating guidelines Ensure smooth processes are in place to deliver:
·
Retail Strategy
Retail Strategy
·
CBP / CMP
CBP / CMP
·
CD input into S&OP
CD input into S&OP
·
Annual negotiation strategy
Annual negotiation strategy
·
OpCo and assortment
OpCo and assortment
·
Be the program management officer for CD
specific initiatives, incl. WwC
Be the program management officer for CD
specific initiatives, incl. WwC
·
Set up and structure all CD business meetings
Set up and structure all CD business meetings
·
Methods, tools, systems & data
Methods, tools, systems & data
·
Maintain and implement supporting tools(legacy
CD IT tools as well as new developments)
Maintain and implement supporting tools(legacy
CD IT tools as well as new developments)
·
Customer Hierarchy
Customer Hierarchy
·
Sales reporting model
Sales reporting model
·
EPOS data
EPOS data
3. Communication, information, training
·
Manage and facilitate internal and external CD
communications
Manage and facilitate internal and external CD
communications
·
Provide all CD information to Field Sales, other
CD roles and other departments
Provide all CD information to Field Sales, other
CD roles and other departments
·
Identify needs and roll out training programs
Identify needs and roll out training programs
·
The incumbent designs and implements sales
incentives model
The incumbent designs and implements sales
incentives model
·
3rd party management & in-store execution
3rd party management & in-store execution
·
Manage contracts and execution of 3rd party PS
auditing execution and data Measurement
Manage contracts and execution of 3rd party PS
auditing execution and data Measurement
·
Monitor and improve CD Overheads
Monitor and improve CD Overheads
·
Manage CD national and local events
Manage CD national and local events
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Unilever Customer
Development Operations Manager career vacancy must be a University Graduate
The ideal candidate for the Unilever Customer
Development Operations Manager career vacancy must be a University Graduate
·
At least four to five years working experience
within the CD/Field Sales function
At least four to five years working experience
within the CD/Field Sales function
·
Strong experience in designing and managing
processes
Strong experience in designing and managing
processes
·
Business planning experience
Business planning experience
·
Prior project management experience
Prior project management experience
How to Apply:
All suitably qualified and interested candidates are encouraged to
Apply Only by clicking on the web link below.
Apply Only by clicking on the web link below.
Deadline: 22nd September 2016
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