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Team Leader Electronic Banking Job Placement – Stanbic Bank
Job Title: Team Leader Electronic Banking
Organisation: Stanbic Bank
Duty Station: Kampala,
Uganda
Uganda
Job ID: 18672
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Team Leader
Electronic Banking will actively participate in the formulation and Execution
of the Electronic Banking Channels strategy and compile the Electronic banking
plan, by taking market research and trends analysis into account, and by
understanding customer needs through customer engagements. The incumbent will
plan, drive the design and execution of the Electronic Banking solutions for
Business Banking.
Electronic Banking will actively participate in the formulation and Execution
of the Electronic Banking Channels strategy and compile the Electronic banking
plan, by taking market research and trends analysis into account, and by
understanding customer needs through customer engagements. The incumbent will
plan, drive the design and execution of the Electronic Banking solutions for
Business Banking.
Key Duties and
Responsibilities:
Responsibilities:
·
Actively work to eliminate client complaints by
ensuring timely delivery and appropriate response to queries raised to the
team.
Actively work to eliminate client complaints by
ensuring timely delivery and appropriate response to queries raised to the
team.
·
Provide input on customers’ utilization
behaviours and needs to develop value propositions that will drive utilisation
of the electronic channels.
Provide input on customers’ utilization
behaviours and needs to develop value propositions that will drive utilisation
of the electronic channels.
·
Offer support in the resolution of operational
issues and functionality problems of all Business Banking digital solutions.
Offer support in the resolution of operational
issues and functionality problems of all Business Banking digital solutions.
·
Ensure effective customer migration to Digital
Channels by partnering with the digital banking team and Biz direct.
Ensure effective customer migration to Digital
Channels by partnering with the digital banking team and Biz direct.
·
Client implementations of digital solutions i.e.
BOL
Client implementations of digital solutions i.e.
BOL
·
Keep abreast with online business changes,
experience design standards and methods to ensure they are customer-led (i.e.,
based on customer needs and not just technology driven).
Keep abreast with online business changes,
experience design standards and methods to ensure they are customer-led (i.e.,
based on customer needs and not just technology driven).
·
Work closely with the Digital Banking team and
Biz direct team to ensure the best possible use of technology to increase and
improve customer experience in Business Banking.
Work closely with the Digital Banking team and
Biz direct team to ensure the best possible use of technology to increase and
improve customer experience in Business Banking.
·
Keep up to date with the latest developments and
digital trends with respect to related technologies and their applicability to
business objectives, customer needs, as well as delivery.
Keep up to date with the latest developments and
digital trends with respect to related technologies and their applicability to
business objectives, customer needs, as well as delivery.
·
Provide input into the development of Business
Banking digital solutions and execution plans to enable effective execution.
Provide input into the development of Business
Banking digital solutions and execution plans to enable effective execution.
·
Identify new penetration opportunities or
competitive threats and assesses market trends to understand the dynamics of
installation and maintenance; in order to design strategies that will capture
new opportunities and grow revenues
Identify new penetration opportunities or
competitive threats and assesses market trends to understand the dynamics of
installation and maintenance; in order to design strategies that will capture
new opportunities and grow revenues
·
Consolidate and provide monthly management
information on client utilisation and retention as per the required metrics.
Consolidate and provide monthly management
information on client utilisation and retention as per the required metrics.
·
Act as the Business Banking representative on
the Business Online change committee to provide insights and communicate
upcoming changes to the Business Banking team. As well as participate in the
testing of the solution.
Act as the Business Banking representative on
the Business Online change committee to provide insights and communicate
upcoming changes to the Business Banking team. As well as participate in the
testing of the solution.
·
Keenly analyse existing customer data to
identify expansion and/or additional business opportunities utilising available
MIS and contact management strategy.
Keenly analyse existing customer data to
identify expansion and/or additional business opportunities utilising available
MIS and contact management strategy.
·
Responsible for the recruitment, development and
retention of relevant skills in order to meet the business needs.
Responsible for the recruitment, development and
retention of relevant skills in order to meet the business needs.
·
Takes personal responsibility for coaching and
mentoring others.
Takes personal responsibility for coaching and
mentoring others.
·
Ensures the implementation of the leadership
promise and employee engagement programme.
Ensures the implementation of the leadership
promise and employee engagement programme.
·
Develops and maintains an open communication
channel with direct reports and supports staff to foster greater co-operation
and teamwork.
Develops and maintains an open communication
channel with direct reports and supports staff to foster greater co-operation
and teamwork.
·
Monitors and manages the performance and development
of staff within the area. This includes regular one-on-one feedback sessions,
conducting mid-year and final performance appraisals, as well as the moderation
and relative distribution of all appraisals for the team.
Monitors and manages the performance and development
of staff within the area. This includes regular one-on-one feedback sessions,
conducting mid-year and final performance appraisals, as well as the moderation
and relative distribution of all appraisals for the team.
·
Collaborate with the Digital banking team, IT,
Customer Channels, Marketing, Segment heads and other key stakeholders for the
design and build of market leading digital solutions
Collaborate with the Digital banking team, IT,
Customer Channels, Marketing, Segment heads and other key stakeholders for the
design and build of market leading digital solutions
·
Conduct monthly feedback sessions with Segment
heads and Relationship managers in Business Banking on performance of the
electronic banking team, operational issues and action plans in order to
promote effective business support.
Conduct monthly feedback sessions with Segment
heads and Relationship managers in Business Banking on performance of the
electronic banking team, operational issues and action plans in order to
promote effective business support.
·
Communicate all changes to the BOL system to
segment heads, relationship managers and all key stakeholders.
Communicate all changes to the BOL system to
segment heads, relationship managers and all key stakeholders.
·
Engage with client service team in CIB on a
regular basis to create a comprehensive view of the changes that are in the
pipeline for the business area.
Engage with client service team in CIB on a
regular basis to create a comprehensive view of the changes that are in the
pipeline for the business area.
·
Actively engage with the TPS Client Access team
to ensure a unified business banking electronic banking journey is achieved.
Actively engage with the TPS Client Access team
to ensure a unified business banking electronic banking journey is achieved.
·
Apply country compliance; Audit and Control; and
Financial Reporting standards and processes as they relate to Digital Channels.
Apply country compliance; Audit and Control; and
Financial Reporting standards and processes as they relate to Digital Channels.
·
Serves as the single point of entry for all
installation and maintenance requirements for digital banking channels
including customized solutions (e.g. standalone client systems that interface
with the banks’ systems)
Serves as the single point of entry for all
installation and maintenance requirements for digital banking channels
including customized solutions (e.g. standalone client systems that interface
with the banks’ systems)
·
Upskill customers on all digital platforms
including introduction of new channels and system enhancements.
Upskill customers on all digital platforms
including introduction of new channels and system enhancements.
·
Send feedback from customers on platform usage
to the relevant stakeholders; in order to gather customer insights and identify
improvement opportunities to enhance electronic service delivery to the
appropriate channels.
Send feedback from customers on platform usage
to the relevant stakeholders; in order to gather customer insights and identify
improvement opportunities to enhance electronic service delivery to the
appropriate channels.
·
Define and agree key metrics to track effective
execution and utilisation of the digital solutions in Business Banking.
Define and agree key metrics to track effective
execution and utilisation of the digital solutions in Business Banking.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Stanbic Bank Team
Leader Electronic Banking job opportunity should hold a Bachelor’s degree
preferably in IT/ Computer science or Business Computing.
The ideal candidate for the Stanbic Bank Team
Leader Electronic Banking job opportunity should hold a Bachelor’s degree
preferably in IT/ Computer science or Business Computing.
·
Previous exposure and expereince with
understanding of the digital solutions and channels and interface with the
digital banking team.
Previous exposure and expereince with
understanding of the digital solutions and channels and interface with the
digital banking team.
·
Ability to execute/ roll out all electronic
banking channels in Business Banking and
manage Business online upgrades
Ability to execute/ roll out all electronic
banking channels in Business Banking and
manage Business online upgrades
·
Proven ability to analyse customer needs by
engaging with them, analysing their business objectives and their financial
position.
Proven ability to analyse customer needs by
engaging with them, analysing their business objectives and their financial
position.
·
Broad knowledge and understanding of the
features, benefits and pricing of the products and services on offer to
business banking customers.
Broad knowledge and understanding of the
features, benefits and pricing of the products and services on offer to
business banking customers.
·
Ability to assess client current product
utilisation, client changing requirements with ability to up-sell, cross sell,
advises product changes.
Ability to assess client current product
utilisation, client changing requirements with ability to up-sell, cross sell,
advises product changes.
·
Knowledge of the bank’s clients, their names,
requirements, history of relationship and key relationship issues.
Knowledge of the bank’s clients, their names,
requirements, history of relationship and key relationship issues.
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Deadline: 1st September 2016
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