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3 Sales Executive Job Opportunities - Carlcare Service Limited

Job Title:      Sales Executive (3 Job Opportunities) Organisation: Carlcare Service Limited Duty Station: Kampala, Uganda About ...

16 August 2016

Several Entry Level Telesales Agent Jobs - M-KOPA Solar Ltd

Organization: M-KOPA Solar Ltd
Duty Station: Lubowa, Kampala, Uganda
Reports to: Telesales Team Leader

About US:
M-KOPA Solar is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power.

Job Summary:  The Telesales Agents will be responsible for generating sales through leads provided.

Key Duties and Responsibilities:  
  • Generate sales leads and interest for M-KOPA add on products using scripts, product knowledge and communications skills
  • Make and receive calls from potential customers using operating telephone equipment, automatic dialer systems, and other telecommunications technologies
  • Document   customer information, queries on Customer Relationship Management (CRM)  and transactions by completing forms and record logs in line with MKOPA data collection policy
  • Maintain customer experience levels within the quality standards stipulated and recommend needed changes according to MKOPA  customer care policies
  • Receive and resolve client complaints in line with  MKOPA customer care guidelines
  • Escalate the sales process as per work load 
Qualifications, Skills and Experience:  
  • The ideal candidate for this position should at least hold a bachelor’s degree in any relevant discipline in customer care and sales
  • One year of experience in sales
  • Excellent communication skills - verbal and written 
  • Result oriented
  • Possess a sales oriented mindset with a high degree of persuasion skills and maturity
  • Patient and persistent
  • Service orientation and social perceptiveness
  • Ability to remain composed while handling stressful situations
  • Organized and meticulous in carrying out duties
  • Good team player with pleasant disposition
  • Numerate and quick thinker
  • Ability to multi-task
  • It is an added advantage if  the candidate can speak Luganda, Kiswahili and Runyakitala or any other local language of Uganda 
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: addressed to with the subject “Telesales Agent” addressed to:

The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Lubowa Estate, Plot 1300 -1301 Kampala. Uganda

Deadline: 29th August, 2016

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