The Ugandan Jobline

• Grow the team’s portfolio profitability by
  identifying new and existing customer potential including sales
  opportunities and new product promotion initiatives.
• Formulate business development strategies and
  objectives to meet changing market needs.
• Monitor conformance of team using new
  relationship development procedures.
• Monitor results of customer surveys against
  target service quality standards.
• Regularly monitor levels of complaints and
  quality of handling.
• Proactively research competitive
  threats/opportunities within the team’s market and geographical area.
• Communicate all key messages to customers
  including agreed service standards, negotiated pricing, relationship team
  contact points (including introductions to new personnel) and new product
  changes.
• Monitor and ensure adherence to risk service
  standards.

• Manage performance of the team against key
  financial (risk-adjusted contribution) sales, service and operational
  targets.
• Champion, manage and monitor implementation
  of change impacting the team and arising from central and local Corporate
  change programmes.
• Consult customer owners/managers on
  financial/credit issues and general business practice/ideas.
• Develop Customer Relationship Plans for
  selected customers in portfolio.
• Work closely with the RBB Director in driving
  and delivering business performance in the country

• Lead the RBB Managers using a team based
  management approach.
• Help team members to identify strengths and
  weaknesses in their own skills and attributes, review their
  self-development plans and ensure training and development needs are
  accommodated.
• Coach team members on relationship development,
  service quality and risk.
• Assess managers’ performance against
  contract.  Review and input to
  Performance Development Reviews.

• Carry out risk analysis on the portfolio of
  customers including financial statements and their current product set
  held with Barclays Bank.
• Submit proposals to Business Banking  Risk for new loan applications including
  motivating interest rates based on the risk profile at the time.
• Check and signoff  each new account application, loan
  document, Barclaycard application and bank account mandate changeYour
  Direct reports are held personally accountable for accuracy and quality of
  these and supporting documents that they complete and submit.
• Follow the RBB end to end account opening ensuring
  new accounts are authorised and KYC compliant. Escalate any items that
  exceed the agreed service level time lines or where there are unresolved
  KYC requirements, to management in Operations.
• Comply with general Barclays operational risk
  & rigour requirements e.g. Health & Safety standards and security
  of premises, KYC and anti-money laundering regulations.
• “Ensure that all activities and duties are
  carried out in full compliance with regulatory requirements, Enterprise
  Wide Risk Management Framework and internal Barclays Policies and Policy
  Standards. Understand and manage risks and risk events (incidents)
  relevant to the role.”

• The ideal candidate for the Barclays Head of
  Business Banking career placement should preferably hold a finance-related
  degree
• A minimum of eight to ten years’ experience
  as Senior  manager’s role  in a large financial institution
• In-depth knowledge of the full Barclays
  Retail product set, including international banking.
• Understanding of Barclays Retail strategy,
  operating structure and interface with other functions
• Good understanding of Risk and Credit
  policies and procedures
• Detailed working knowledge of KYC and AML
  requirements and processes
• An understanding of people policies and
  procedures
• Up to date knowledge of competitor and market
  activity in local area
• Proven networking and social skills
• Coaching and training skills
• Business Management/Financial Management
• Proven sales ability
• Strong negotiation and influencing skills
• Excellent communication skills – written,
  oral and presentation
• Time management skills
• Strong planning & organization skills
• Good PC skills
• Good numeric & analytical skills
• Proven team working skills
• Fraud prevention skills
• Excellent listening skills
• Outstanding relationship and interpersonal
  skills
• Strong selling and negotiation skills
• Strong Presentation Skills
• Relationship Skills
• Credit Risk Skills
• Leadership and Team skills
• Communications skills
• A detailed knowledge of the Core set of
  products
• For Complex products, will have a detailed
  knowledge of the requirements of the more sophisticated customers.
• A broad understanding of policies and
  strategies within the country as they relate to the demands of the
  customer base.
• A detailed understanding of Country and CBRM
  guidelines and credit risk policies

Related Jobs