Customer Service Branch Manager Job Placement – ABC Capital Bank Ltd

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Job Title:     Branch Manager
Organisation: ABC Capital
Bank Ltd
Duty Station: Kampala,
Uganda
Reports to: Head of
Operations
About US:
ABC Capital Bank started its journey in 1993, as a deposit taking
financial institution then trading by the name Capital Finance Corporation
Limited. Licensed and supervised by Bank of Uganda under the Financial
Institutions Act 2004, Capital Finance Corporation Limited offered a wide range
of products such as savings accounts, business accounts, fixed deposits,
business loans services and remittances through Western Union money transfer
agency. ABC Capital Bank is part of ABC Group, Kenya and has ambitious growth
plans.
Job Summary: The Branch
Manager will oversee the following at the Branch;
  • Manage Sales
  • Grow Personal Banking Business through
    achievement of projected targets and budgets, both in number and value;
    through effective management and leadership of the sales; and development
    of sales growth strategies and opportunities.
  • Maintain high Service Delivery Standards
  • Manage operational and business risks and
    costs to maximise profitability
Key Duties and Responsibilities:
  • Implement and coordinate Branch business
    plans, policies and procedures as approved by the Board
  • Implement the Bank’s Operations Manual
  • Ensure that the Bank complies with
    operational statutory requirements
  • Actively participate in the preparation of
    Branch budget and targets
  • Drawing strategies to develop and increase
    sales volumes
  • Maintaining an aggressive customer calling
    program
  • Organizing open days and product fairs to
    promote sales growth
  • Regularly monitor sales growth and prepare
    monthly reports
  • Retaining existing customers by
    maintaining high standards of customer service delivery and building
    customer loyalty
  • Provide leadership, direction and pace to
    the branch team
  • Proactively manage costs by monitoring
    expenditure against productivity and budgets
  • Verify physical cash balances in the safe
    and manage its replenishment
  • Manage operational risk for the branch to
    prevent losses and other associated risks
  • Verify physical cash holdings to be
    deposited in the Treasury
  • Perform any other duties that may be
    assigned from time to time by management.     
Key Performance Indicators:-
  • Successful implementation and
    operationalization of new products at the
  • Branches
  • Customer satisfaction rating.
  • Employee satisfaction.
  • Employee retention index
  • Reduction of costs within operations.
  • Reduction of frauds
  • Good audit ratings.
  • Measure service against set standards.
  • At least 3 trainings per staff annually.
  • Improvement on Branch productivity.
Qualifications, Skills and
Experience:
  • The applicant for the ABC Capital Bank
    Branch Manager career placement should hold a University degree in either
    Marketing or Business Management
  • Excellent track record in the delivery of
    business targets
  • Knowledge of SME products and
    understanding of credit and liability products
  • A minimum of six years working experience,
    three of which must have been in a bank in a management role
  • Full knowledge of Bank’s products
  • Good knowledge of banking and financial
    market in Uganda
  • Computer literacy skills
How to Apply:
The ideal candidates are encouraged to send their applications
including a signed cover letter, CV and three reputable references to
hr@abccapitalbank.co.ug
Deadline: 21st
December 2016

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