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• Define MTN Uganda’s overall product portfolio
  and strategy and align it to the MTN Group business strategy, mission and
  vision.
• Manage products & services in line with
  the MTN Group technology, procurement and business strategy and exploit
  new opportunities to scale
• Define and implement the strategic capability
  and capacity requirements needed for the effective execution of this
  portfolio across the Design, Build and Go to market streams
• Define a product ranging framework for
  Consumer and Enterprise product elements
• Monitor and assess market, competitors and
  technological advancements and, when applicable, propose the development
  of products and services relevant to the portfolio
• Develop and maintain a short, medium and long
  term strategy for the Product catalogue including product reviews, product
  performance and management
• Identify areas in the product portfolio where
  value can be added / exploited further, areas where value is being
  destroyed and areas where value is latent, and act accordingly
• Develop a model for expanding MTN’s products
  and services operating model beyond traditional mobile voice and data, in
  the ICT space.
• Drive in life product management aligned to
  the delivery of the Segments and Business 
  objectives
• Work with the IT and NWG teams to identify,
  design and develop new platform strategies to enable new and existing
  products and services
• Develop and drive innovation with Group
  Commercial to meet the MTN Uganda business plan.

• Design & Build optimal products and
  services, driven by segment requirements and technological advancements
• Collate product development roadmap in conjunction
  with Consumer and Business segments and manage  the product development and
  implementation requirements of the business
• Drive differentiation and growth through the
  development and management of optimal and innovative product portfolios
• Predict future opportunities in products and
  services and innovations based on a segmented approach
• Ensure Products and services specification
  during implementation delivers the full customer experience as defined by
  Segment
• Work closely with segment managers, technical
  areas and suppliers to develop Products and services features relevant to
  the segment requirements
• Consolidate appropriate technical product
  expertise in the VAS product group, digital products and voice, SMS and
  data per segment
• Consolidate all product development
  requirements specific to segments & touch point e.g. consumer,
  Enterprise, digital and physical channels
• Create a virtual team supporting the
  enablement of VAS, Voice & Data centers of excellence to design and
  develop appropriate requirement definition specifications
• Ensure proper inclusion of all other relevant
  stakeholders (NWG / IS) in the design process and act as focal point of
  contact.
• Ensure that all commercial agreements are in
  place with suppliers and vendors, in conjunction with Commercial Legal and
  finance.
• Monitor and assess market, competitors and
  technological advancements and, when applicable, propose the development
  of products and services relevant to the portfolio
• Articulate with relevant segments the product
  development plans to deliver on revenue and profitability targets
• The incumbent will drive differentiation and
  growth through the development and management of optimal and innovative
  product portfolios

• Manage the delivery of products and services
  across the business
• Manage product quality and ensure delivery of
  internal clients and end-user requirements
• Define, and ensure compliance with, adequate
  processes and systems for timeous delivery and quality of projects,
  including relevant products and projects’ documentation
• Consolidate all development requirements for
  products and services across the Consumer and Enterprise development plans
• Programme-manage delivery of products and
  services in the portfolio (planning, scheduling, controlling and risk
  management) with the support of Business Optimization
• Ensure an acceptable standard of user
  experience in the development of Products and Services in accordance with
  Segment and Customer Experience requirements, and manage stakeholders on
  product implementation
• Report on product performance results,
  including compilation of periodical activity, budget compliance and
  feedback reports
• Align the Products and Services roadmap to IT
  and Network rollout plans to ensure delivery of features and capability

• Manage Products and Services portfolio and
  design and implement action plans with segments to develop and implement
  action plans to drive up take, usage and revenue
• Manage the product life cycle management
  strategy from conception, from Design, Build through to the Operate work
  stream
• Provide product in-life management and
  performance support to ensure the profitability and relevance of product
  performance
• Take ownership of the Product Catalogue and
  all product definitions and business rules
• Manage the full product portfolio including
  reporting and sun setting of old platforms, products and services
• Effective management of platform and
  technology suppliers to assist with the deployment of product solutions
  with MTN Uganda
• Manage the Products and Services portfolio to
  identify and generate incremental growth opportunities for the business

• Manage MTN Uganda’s device portfolio, in
  close coordination with Consumer/ Business Segment Management, Sales
  Channels and Procurement
• Manage the device portfolio, vendor
  relationships, contracts and SLA’s
• Align device technology strategies with the
  Network and IT Strategy to optimize the deployment and utilization of the
  network investment
• Develop and maintain a strategy for devices
  and other hardware (e.g. data cards, SIMs), in close coordination with
  Sales Channels and Segment Managers
• Develop and maintain a strategy for handsets
  and other hardware in close coordination with Sales, Consumer and Business
  Segment
• Consolidate Sales and Segment requirements in
  terms of devices
• Monitor and assess market, competitors and
  technological advancements in terms of devices and liaise with Consumer
  and Business Segments and Sales teams
• Test devices to ensure an acceptable user experience
  on the MTN Network
• Manage the device portfolio and vendor
  relationships in close coordination with Procurement, Sales, Consumer and
  Business Segments
• Consolidate and manage devices forecasts
• Define and manage the delivery of technical
  specifications for devices, following Consumer and Business Segments,
  Product managers, Sales and brand guidelines, in accordance with the
  desired user experience
• Design, implement and manage a self-service
  terminal strategy
• Report on results, including compilation of
  periodical activity, budget compliance and feedback reports
• Align with Sales, Consumer and Business
  Segments towards the attainment of revenue, profitability and acquisition
  targets for devices
• Manage the testing and final selection of
  devices with technical assistance from procurement, Supply Chain, Network
  and IT
• Define and manage the delivery of technical
  specifications for devices
• Provide support in all aspects of the roll
  out of an effective Devices Strategy for the business
• Conduct qualitative and quantitative research
  to gain a general understanding of purchase and usage behaviour in the
  Devices Portfolio
• Assess the market, competitors and
  technological advancements in terms of devices and liaise with segment
  mangers and sales
• Recommend changes to products and services
  based on the analysis of the trends and patterns identified in the
  real-time operational performance data
• Find ways to improve purchase and usage
  patterns for devices through added features, pricing and distribution
  channels

• Forecast, plan and develop business cases
  that provide MTN with return on investment, and seek OPCO approval thereof
• Base annual budgets on the identification of
  trends and patterns within the current operations and extrapolate these
  over the next planning cycle, taking any known changes in new products or
  services into consideration
• Manage and optimise the budget, ensuring all
  expenditure is in line with the agreed budgets
• Manage the Products and Services delivery
  process in alignment with technology teams

• The ideal candidate for the MTN Senior
  Manager – Products & Services career vacancy should hold a Bachelor’ Degree
  in Engineering
• Significant exposure to Business/ Marketing
  concepts preferably via postgraduate qualification in Marketing or
  Business Administration
• A minimum of five years’ experience in leading
  product management and product development 
  in the telecommunications industry (preferably mobile)
• At least three years in similar positions, in
  fast-moving companies and contexts
• Proven track record of successful management
  of broad product portfolio and significant number of successful product
  launches
• Knowledge of consumer behaviour and market
  dynamics
• Broad knowledge and understanding of market research
  principles
• Broad understanding of mobile technology as
  well as national and global trends
• Understanding of the factors impacting
  consumer demand
• Broad knowledge and understanding of
  competitors’ products
• Understanding of MTN Group strategy
• Working knowledge and understanding of IT,
  NWG and key technology suppliers roadmaps
• Financial understanding
• Understand at a conceptual level key
  technology frameworks and standards impacting on product development
• Analytical skills and Creative problem
  solving
• Ability to take clear and economically sound
  decisions in a fast moving competitive environment
• People leadership and management skills and
  demonstrated ability to build and energize teams
• Strong “can-do“ attitude combined with an
  ability to take a step back and articulate the strategic implications of
  key decisions
• “Big picture” vision / strategic thinking and
  strong understanding of the role of P&S to drive profitability and
  growth
• Robust, conceptual and integrative thinking
• Strong relationship building (interpersonal
  skills)and negotiation skills, to establish successful partnerships with
  vendors and partners
• High business Acumen – a deep understanding
  of the business as a whole

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