Head of Corporate Real Estate Services (CRES) Career Opportunity – Barclays Bank UK

Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Chief Operating Officer
About Barclays:
Barclays
is a British multinational banking and financial services company headquartered
in London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Head of Corporate Real Estate Services (CRES) will
deliver exceptional results/performance through leadership and stakeholder
engagement to undertake a wide range of servicing activities including:
  • Implement Corporate Real Estate Services
    (“CRES”) function and strategy for Barclays Bank Uganda;
  • Organize and control Real Estate (“RE”),
    Facilities Management (“FM”), Capital Investment Projects (“CIP”),
    Engineering Projects (“Eng.”), Health Environment Safety (excluding
    Security) (“HES”), Management Information (MI), Compliance and any related
    Sourcing.
 As part of our commitment to raise the
performance of the property function and create a sustainable/resilient CRES
environment , this role will be responsible for;
  • Building and developing a high performing
    CRES team in-country
  • Management of the CRES team, including
    succession planning, talent scouting & development, performance and
    activity management
                                   
Key Duties and Responsibilities:  
1. Business Management: 25%
  • Become an expert referral point for Chief
    Operating Officer (COO) strategy as it relates to property, premises,
    facilities management and safety and health disciplines.
  • Support the COO management team to deliver
    the COO strategy within the function through providing regular MI and
    advice.
  • The jobholder will develop meaningful MI that
    will assist the departments/stakeholders in tracking their performance;
    provide detailed analysis of the CRES portfolio, maintenance costs, and
    CRES projects to inform the COO strategy.
  • Budget accountability – Agree targets and
    take accountability for the overall achievement of the department in terms
    of cost performance and management
  • Actively participate and contribute to the
    annual and long-term planning and strategy sessions for COO in the country
    based on analysis of past performance and best practice in the market.
  • Proactively identify initiatives of reducing
    costs and initiate projects to implement cost saving measures.
  • Property/Premises Accountability
  • Disposal and maintenance of property/leased
    premises
  • Provision and maintenance of furniture,
    fittings and equipment
  • Inventory management
  • Work in liaison with key change programmes to
    understand impacts and requirements on property portfolio, and make
    appropriate recommendations.
  • Lease negotiations, renewals and terminations.
  • Accountable for Facilities Management by
    ensuring all facilities and utilities and assets are satisfactory
    condition at all times
  • Lease administration – Ensure lease data is
    complete and accurate; manage all lease events, with appropriate
    approvals.
  • Safety, Health and Environmental (SHE)
    Accountability
  • Delivery of a safe environment for employees
    and customers of the Bank
2. People
Management/Functional Excellence: 20%
  • Build and develop a high performing team
    through embedding performance development and coaching. Ensure that team
    members receive regular coaching and feedback in order to develop to
    achieve their maximum potential.
  • Discuss and finalise Performance Development
    Plans and ratings for team.
  • Determine and manage Training Needs Analysis
    and ensure completion by liaising with the HRBP and Development Partner.
  • The jobholder will draft succession plans for
    key roles and update them at least annually.
  • Identify talent candidates in the team and ensure
    that additional development opportunities are created for high potential
    employees.
  • Hiring of suitable candidates within CRES in
    liaison with the HRBP
  • Carry out exit interviews for all
    employee-initiated departures from the bank.
  • Manage staff attendance levels, including
    approval of leave. Compile monthly absence statistics (annual leave, sick
    leave, family responsibility leave, maternity leave, study leave etc.),
    and submit to HR for record keeping.
  • Directly responsible for discipline for
    members of own team
  • Motivate staff and ensure they are recognised
    through the Barclays recognition schemes.
  • Create an empowering environment for team
    members, encouraging individual ownership and initiative.
3. Customer Service: 15%
  • Provide close support for individual business
    areas/projects with specific requirements, assisting business to
    understand its full requirements, sourcing options proposals from market
    place, analysis and cost analysis.
  • Work closely with business areas to ensure
    that implementation projects are incepted and delivered. Accountable for
    delivery of property benefit.
  • Institute and analyse a quarterly internal
    customer perception survey.
  • Agree targets and take accountability for the
    overall achievement of the department for the customer experience based on
    the internal service survey.
  • Drive change initiatives and re-negotiate
    stretching Service Level Agreements (“SLAs) with suppliers to ensure the
    internal customer service bar is continuously raised.
  • Benchmark services provided against the
    industry and create improvement action plans.
  • Maintain excellent liaison with other
    suppliers and internal customers
  • Receive and resolve issues escalated via
    team. Management of escalated complaints about department that have not
    been satisfactorily resolved locally.
4. Portfolio/Supplier
Management: 15%
  • Ensure the property portfolios are
    appropriately managed on a day-to-day basis i.e. executing FM
  • Swift execution of Reactive and Preventative
    Maintenance (“RPM”), Engineering projects, Lease Renewals, and Site
    Remedial/Refurbishment activities.
  • Drive savings through space optimization and
    office consolidations, process and cost efficiency, working in conjunction
    with Procurement and Sourcing on procurement initiatives.
  • Manage the outsourced supply chain, ensuring
    appropriate level of Supplier Relationship Management (“SRM”).
  • Partner with regional and global CRES teams
    and stakeholders on projects that require CoE engagements.
5. CRES Strategy and
Engagement: 10%
  • Ensure in-country CRES strategy is aligned to
    overall business strategy
  • Responsible for maintaining the CRES and
    portfolio’s short and medium term plans for Barclays Bank Uganda.
  • Manage internal stakeholders through periodic
    meetings and reporting.
  • Support the Regional CRES Head in the
    production of business cases for change projects, including financial
    feasibility/options evaluation (including P&L financial impacts
    analysis plus critical reasoning, with support from RoA Centre of
    Excellence (“CoE”)
  • The jobholder will also ensure governance is
    complied with at all times.
6. Risk, Governance and
Regulatory:
  • Ensure that all activities and duties are
    carried out in full compliance with Regulatory requirements, Enterprise
    Wide Risk Management Framework and Internal Barclays Policies and Policy
    Standards.
  • Understand and manage risks and risk events
    (incidents) relevant to the role
Qualifications, Skills and Experience:  
  • The ideal candidate should hold tertiary
    qualification in the building sciences.
  • Professionally qualified to at least degree
    level /local requirement
  • A minimum of five years’ experience at a
    supervisory level in a corporate real estate environment.
  • Proven experience in project management.
  • Proven ability as self-starter, with track
    record of achievement of goals and targets.
  • Previous experience of interpretation and
    development of management information.
  • Prior experience of corporate real estate
    portfolio management.
  • Previous experience of managing teams and
    management of team performance
  • Good decision making and ability to initiate
    actions
  • Good persuading and influencing skills
  • Skills and experience in leading and
    supervising
  • Entrepreneurial and commercial thinking
  • Good presentation and communication skills
  • Broad knowledge and understanding of the
    country regulatory requirements.
  • Working knowledge of operational risk
    management.
  • Demonstrated ability to identify value
    destroyers within the process chain or add value to the end to end
    services offered.
  • Familiarity with property rental values,
    property service costs, valuation models, market benchmarks, etc.
How to Apply:
If
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
For
queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 24th June 2016

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