Job Title: Examinations Officer
Organisation: British Council
Duty Station: Kampala, Uganda
Salary Range: UGX 2,330,730 - 3,853,082 per month
The British Council is the UK’s international organisation for educational opportunities and cultural relations. We create international opportunities for the people of the UK and other countries and build trust between them worldwide. British Council Uganda is based in Kampala and offers a full range of programmes including examinations, project management on behalf of other donors, and its own grant funded projects. British Council has operated in Uganda since 1952 and its aim is to build cultural and educational relations between Uganda and the UK.
1. Exams Delivery
- Understand the importance of keeping exams materials secure before, during and after the exam day and of the following systems which protect self and the colleagues from unfair accusations of malpractice.
- Understand different exams bodies may have different requirements.
- Implement and assure these for a specific area. Understands the general principles of secure unpacking, packing counting, logging and shredding of materials as stipulated by the relevant exam boards. Able to do these and monitor/ assure performance of assistants.
- Able to use different stock management processes to ensure secure materials and equipment can be tracked internally and externally.
- Able to uphold, understand and take the lead on executing self- audit conducted against unique criteria availed by the relevant exam boards.
Business Development: Officer should have strong demonstrable sales and marketing experience, relationship management skills and have business acumen capable of supporting business development and growth in exams in a bid to achieve on country exam Income targets.
2. Contribution to general effective management of Exams Business
Managing individuals or teams
- Post will require exams officer be able to set clear goals for individuals and monitor performance against goals and job standards using the British Council performance management process, can produce a job plan, include writing effective deliverables, can write comprehensive performance evaluation for individual as per British Council standards. Ensure that work is allocated amongst team members fairly and efficiently. Is able to motivate individuals/ the team, particularly those whose roles include routine tasks by setting them small projects as part of their performance deliverables or arranging for job rotations.
- Identify poor performance issues and address with support and guidance from manager.
- In charge of recruiting and selecting venue staff including examiners, markers, invigilators etc. Ensuring a sufficient number of effectively trained staff is available for each test day administration. Understands basic recruitment and selection procedures and able to apply them to venue staff recruitment process with manager guidance.
- Understand and be able to implement the particular training and monitoring needs of venue staff as and when required.
Contribute to effective, compliant financial processes and accurate financial information
- Ability to prepare reconciliations for specific areas for checking by the Exams Manager.
- Able to plan/forecast/monitor/manage simple budgets.
- Understand basic ‘purchase to pay’ and ‘sales process’ including vendor or business partner creation, raise goods receipts, approve PO’s and sales orders on time and understand the wider importance of this. Understand how to process invoices and credit notes.
- Able to support the preparation of cash flow forecast and accruals by providing relevant information for their particular area of responsibility.
- Preparing and/ or checking examiner/marker/invigilator payment. Understands the principles of good / timely financial practices.
Effective customer communication (including candidates and exams boards):
- Handling enquires and complaints, including how to say no effectively ie without upsetting the customer and when to escalate complaints. Handling difficult customers, collecting and acting on customer feedback. Handling stressed candidates and challenging them effectively where necessary.
- Understand the exams process and being able to communicate clearly to customers.
Exams delivery planning and management.
- In charge of negotiating and booking of venues which meet agreed standards and can demonstrate value for money criteria used in selection.
- Understanding venue criteria stipulated by exam boards and British Council policy.
- Understanding and upholding the British Council procurement policies and guidelines in regards to exam delivery and management.
Qualifications, Skills and Experience:
- The applicant for the British Council Examinations Officer should possess a related University degree
- A minimum of three years’ experience in a target driven environment in the private / corporate sector with evidence of contribution to business development will be an added advantage.
- Supports others
- Provides support to less experienced members of the team and is aware of individual differences.
- Helps colleagues perform tasks and use systems and processes.
Communicating and Influencing:
- Communicates clearly and effectively
- Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing.
Planning and organizing:
- Plans ahead
- Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.
Managing Finance and Resources:
- Uses financial systems and processes
- Uses corporate financial systems and processes appropriately as part of the job and on behalf of a team.
- Operates as a basic user of information systems, digital and office technology
- Able to use office software and British Council systems to do the job and manage documents or processes.
- Follows good practices
- Demonstrates understanding of risk management policies and procedures and record of following them.
- Reviews data
- Applies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.
Managing accounts and partnerships:
- Works with stakeholders and partners
- Communicates regularly with diverse stakeholders, customers and/or partners to build mutual understanding and trust.
Working together (more demanding): Establishing a genuinely common goal with others
Being accountable (essential): Delivering my best work in order to meet my commitments
Making it happen (essential): Delivering clear results for the British Council
Connecting with others (essential): Making regular opportunities to understand others better
How to Apply:
All suitably qualified and interested candidates who so desire to join the British Council in the aforementioned capacity should endeavor to Apply Online by Clicking on the link below. Please further review job requirements and if competent, proceed with the online application.
Deadline: 1st July 2016
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