Entry Level Claims Assessor and Service Team Lead Job Careers – aYo Holdings Limited

Organization: aYo Holdings Limited 
Duty Station: Kampala, Uganda
Reports to: Head of Sales and Operations
About Us:
aYo
Holdings Limited is a joint venture that benefits from the scale, combined
expertise and market access provided by its shareholders, MTN Group and MMI
Holdings and will focus on selected countries in Africa to offer relevant,
accessible and easy to use insurance solutions to consumers.
Job Summary: The Claims Assessor and Service Team Lead will provide
a claims assessment service in line with the aYo customer engagement framework
and customer experience service levels.
Key Duties and Responsibilities:  
  • In charge of the preparation and
    recommendation of claims payment in line with the aYo claims philosophy
    and following the defined claims process.
  • Responsible for the finalisation of claims as
    soon as possible and with the aYo minimum requirements
  • Assess, quality control and recommend the
    payment of claims;
  • Keenly monitor and manage the adherence to
    the aYo service level agreements for customer experience;
  • Answer all claims related queries
    telephonically and in writing;
  • Investigate aYo aclient queries within the
    agreed service level agreement and ensure that the client receives timeous
    feedback;
  • The incumbent will escalate aYo client
    queries to the relevant department or stakeholder;
  • Provide accurate information and advice to
    the aYo client and stakeholders in order to ensure that the client
    receives the appropriate after sale services;
  • Provide authoritative expertise and advice to
    aYo clients and stakeholders;
  • Build, strengthen and maintain relationships
    with clients and internal and external stakeholders;
  • Deliver on service level agreements made with
    clients and internal and external stakeholders in order to ensure that aYo
    client expectations are managed;
  • Make recommendations to improve aYo client
    service and fair treatment of clients within area of responsibility;
  • Develop and maintain productive and
    collaborative working relationships with peers and stakeholders;
  • Positively influence and participate in
    change initiatives;
  • Continuously develop own expertise in terms
    of professional, industry and legislation knowledge;
  • Actively contribute to continuous innovation
    through the development, sharing and implementation of new ideas;
  • Contribute to the financial planning process
    within area;
  • Identify opportunities to enhance cost
    effectiveness and increase operational efficiency;
  • Manage financial and other company resources
    under your control with due respect;
  • Provide input into the risk identification
    processes and communicate recommendations in the appropriate forum;
Qualifications, Skills and Experience:  
  • The applicant should hold a Matric / Grade 12
    with Maths and / or Accounting;
  • Two years of relevant claims experience;
  • Broad knowledge and understanding of long
    term insurance industry;
  • Knowledge and understanding of claims
    assessment philosophy;
  • Ability to speak at least one additional
    language other than English
  • Good administrative skills
  • Excellent analytical skills
  • Business Acumen;
  • Client / Stakeholder Commitment;
  • Drive for results;
  • Leads Change and Innovation;
  • Collaboration;
  • Impact and influence;
  • Self-Awareness and insight;
How to Apply:  
All
suitably qualified and interested candidates should send their updated CV clearly
indicating the role that you have applied for in the subject line to: hanlie@aYoholdings.com
Deadline:  7th May
2016

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