The Ugandan Jobline

• Meet with Field Manager at least monthly to
  align on any adjustments to workplan.
• Meet with field teams in the morning to align
  on plan for the day and problem-solve field challenges. Coordinate team
  approach for village surveys each day to maximize efficiency and
  productivity. Ensure teams get to the field on time
• Keenly track FO productivity & quality of
  service, including reviewing operational reports each week; discuss team
  and individual performance weekly with FOs and FM; own course correction
  if metrics are slipping.
• Keep senior management informed of key risks
  to workplan (e.g. village-specific challenges, political instability,
  rumors about GiveDirectly, recipient refusals, terrain challenges during
  rainy seasons, etc.).
• Weekly meeting with other members of field
  management (FM, AFMs) in order to discuss challenges in the field and propose
  solutions.

• Collect surveys ~ 1-2 days a week in order to
  help teams achieve targets and to help identify areas for improvement.
• Vet new versions of surveys, including impact
  on field staff productivity, and recommend survey improvements as
  necessary (e.g. potential process gaps).
• Raise ideas for continuous improvement to the
  enrollment process /recipient experience; execute process improvements and
  ideas raised by the FM / FD.

• Spend 1 day a week in the head office in
  order to complete administrative tasks and meetings
• Ensure all allowance requests and spent
  allowance requests are submitted correctly and promptly
• Ensure timecards are accurately submitted in
  a timely fashion
• Process leave requests so as not to conflict
  with work planning and operations
• Resolve miscellaneous equipment requests
• Actively participate in a weekly field
  management forum to problem solve and collaborate on work planning

• Keenly monitor and ensure quality control
  while the field staff conduct surveys.
• Periodically check and review FO data
  collection in the field. Coach staff to correct any issues observed.
• Spend 1-2 day resolving difficult cases in
  the field that require special attention (hard-to-find recipients, cases
  of potential fraud)

• Mentor and coach FOs on challenges that come
  up in the field. Provide additional case-specific input as requested by FO
  (e.g. ambiguity around potential impostor). Exercise judgment and escalate
  recurring issues or questions to FM to align on approach.
• Coach Field Officers who are underperforming
  and provide disciplinary measures if necessary.
• Encourage teamwork and improve morale through
  mentorship, affirmations, and various management initiatives.
• Spend 1-2 days shadowing staff in order to
  identify areas for improvement and professional development, particularly
  during staff training
• Conduct monthly performance check-ins with
  direct reports and semi-annual performance reviews.

• Arrange interview logistics and conduct
  interviews for new FOs (after initial screen from HR Manager). Recommend
  potential hires to FM for final approval. 
  This will apply primarily to the Generalist AFM.
• Provide initial training to newly hired FOs
  and on-going professional development to staff.
• Participate in meetings with district,
  county, and sub-country officials as necessary. Represent GiveDirectly in
  the field and manage daily communication with local village and parish
  leaders.
• Assist Field Director and Field Manager with
  hosting journalists, donors, and other external parties.
• Assist Field Director and Field Manager with
  communicating and executing new projects/pilots/technologies (e.g.
  software changes and upgrades, recipient targeting projects, content
  collection for website and mobile app, etc.).
• Assist with response to “crisis” events (e.g.
  refusal spikes, government shut-down, coordinated fraud, etc.) This will
  generally be the responsibility of the Generalist AFM.
• Promote effective team culture by encouraging
  recognition of positive achievements, planning team events periodically,
  and other team-building initiatives.

• The applicant must hold a Diploma or preferably a Degree 
• Exceptional leadership ability with
  demonstrated success in motivating and developing junior staff
• Proven ability to problem-solve complex
  operational challenges in the field
• Alignment with GiveDirectly core values and
  commitment to advancing GD’s mission
• Positive attitude, strong work ethic, and
  team-player mentality
• The role will reward exceptional personnel
  management, organizational skills, high-quality judgment on operational
  challenges, and a strong commitment towards driving both team and
  individual productivity and quality.
• Strong interest in being the engine of the
  day-to-day field work
• Demonstrated ability to work in a highly
  independent and self-directed manner, while effectively communicating
  upwardly about gaps and risks
• Strong communication and relationship
  building skills and the ability to represent the organization effectively
  to external parties
• Excellent analytical and technical skills,
  including proficiency with Microsoft Excel
• Fluency in required local language (Lusoga)
  and excellent communication skills

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