Job Title: Product Manager Channels - 90075282
Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Head, Products & Analytics
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Product Manager Channels will support Barclays bank in the management, monitoring and development of alternate channels: ATMs, Website, BIR, BMB, BTB, SHM, Cash send, Social Media e.t.c. The jobholder will also be responsible for the management of customer communications on alternate channels. The incumbent will also be tasked with building of strategic relationships that will give Barclays a prominent brand name in the Market. The Manager will also manage and develop new retail channels. The Product Manager Channels will be responsible for project governance & control. The incumbent will frequently monitor competitor landscape and take action to keep BBU ahead of competition. The jobholder will also apply need based product development and selling approach through the channel programs. The incumbent will ensure TCF principles are embedded in all the channel and portfolio actions. He / she will also continuously review E2E processes to ensure customer experience is good making BBU the “Go To Bank.” The incumbent will implement governance, risk, compliance and control in line with Barclays group policies
Key Duties and Responsibilities:
1. Product & Proposition Development / Management: 60%
- Carry out comprehensive analysis of the channel to ensure we deliver on channel expectations: Uptime, Brand, Usage
- Configure channels to meet financial (Income and value) and acquisition targets (STP and MTP)
- Implement new channels into market by: Engaging all stakeholders; Creating a steering committee; Building a business case; Complete all testing; Build detailed local implementation plan; Closely monitor local implementation
- Ensure P&L and Portfolio management in line with financial targets and within TCF.
- Stimulate acquisitions, x-sell and up sell activity via innovative campaigns and contests
- Ensure all channel enhancements comply with compliance and regulatory guidelines (both internal and external related)
- Take charge and conduct market research and competitive scan to understand other players channel offerings
- Determine the right action in order attract and retain deposits
- Make pricing decisions over channels.
- Ensures review and escalation if required, of project / program Risks and Issues.
- Responsible for monitoring activities and ensure compliance with laid down Program standards and procedures.
- Carry out legal and regulatory assessment as required
- Give necessary notices to local government/regulators and public of channel changes.
- Review and feedback into customer satisfaction surveys, responding to customer complaints.
- Liaise with People Development and Sales Management functions to design and deliver appropriate training, and give input into sales strategies.
- Obtain the necessary sign-off for change requests
Team/People Management & Contribution to the team: 15%
- Lead the Channels Team to achieve Retail Business objectives through focused Product activities, providing regular feedback to the team on their performance.
- Build and develop a high performing team through embedding performance development and coaching.
- Discuss and finalize performance Development Plans and ratings for Direct reports
- Determine and manage Training Needs analysis and succession plans direct reports and ensure they do the same for all their staff.
- Effective resource management/planning that reflect current and future business requirements.
- Provide team support where required
- Provide honest, direct and constructive feedback to fellow team members
- Share knowledge experience and best practice with team members and other Retail colleagues.
Operations and Technology: 15%
- Work closely with / support and ensure timely delivery from Change, Operations & Technology teams for development of processes, infrastructure, and IT capability.
- Facilitate design and delivery of new product training
Risk, Governance and Regulatory: 10%
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
- Interface with the Risk and compliance function at the country Head Office to achieve the desired results.
- Initiate and regularly update plans for reduction of provisions/impairment. This role is directly accountable for the quality of the debtors’ book for Retail.
- Accountable for compliance and control for all BBU Loan products.
- Prepare Product monthly review covering sales, financials and expenses, productivity, promotions etc.
- Ensure Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards by Centre. Staff at all levels to be clear on what is expected of them. Any new regulatory or Group requirements are to be implemented and reviewed
- Obtain regulatory approvals on tariffs.
Qualifications, Skills and Experience:
- The ideal candidates for the Barclays Bank Product Manager Channels career opportunity should hold a Business degree or relevant experience
- Previous experience in leadership of a diverse/ large team
- Project management experience
- Working knowledge of the Bank’s products, services and policies and/or other specialist knowledge required to undertake the role:
- Working knowledge of the specific retail product set and service
- Detailed understanding of the retail network business processes and operating procedures.
- Good understanding of risk policy
- Broad knowledge and understanding of the local competitor market.
- Personal Competencies: Respect, Integrity, Service, Excellence, Stewardship, Assertiveness, Tenacity, Personable, Accuracy and attention to detail
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: firstname.lastname@example.org
Deadline: 21st April 2016
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