Fresher People Operations Associate Job Careers – Bridge International Academies

Organization: Bridge International Academies
Duty Station: Kampala, Uganda
About US:
Bridge
International Academies is the world’s largest and fastest-growing chain of
primary and pre-primary schools with more than 400 academies and 120,000 pupils
in Kenya and Uganda. We democratize the right to succeed by giving families living
in poverty access to the high-quality education that will allow their children
to live a very different life. We leverage experts, data, and technology in
order to standardize and scale every aspect of quality education delivery, from
how and where academies are built to how teachers are selected and trained, and
how lessons are delivered and monitored for improvement. We are
vertically-integrated, tech-enabled, and on our way to profitability. Bridge
expects to continue rapid expansion in East Africa, and will be launching
operations in Nigeria in September 2015, with India to follow in 2016.
Job Summary: The People Operations Associate will be part of
the Personnel Management team within People Operations that is responsible for
managing our academy staff employment life cycle i.e. recruitment, onboarding
and induction, separations and such related activities. This position will
require consistent, effective and timely collaboration with the Academy
Operations Team which interacts directly with our Academy Staff and our
Customer Experience Team which manages our Academy Staff. Your customer will be
any one of our 5000+ Bridge employees who educate around 100,000 pupils at our
405 academies in Kenya and Uganda. You will be accountable for addressing their
questions/concerns/issues effectively and as per agreed turnaround times.
Key Duties and Responsibilities: 
  • In charge of the maintenance of academy staff
    files as per agreed process and guidelines to reflect current reality of
    employee’s life cycle
  • Responsible for the data entry of personnel
    details of candidates for academy staff positions
  • Follow up on NSSF registration for employees
  • In charge of resolving HR queries on benefits
    or grievances from Academy Staff
  • Render support in processing termination and
    issuance of warning letter to academy staff
  • Assist in processing timely reports on asset
    recovery
  • Perform clerical functions like printing,
    photocopying, scanning etc.
  • Responsible for the registration of trainees
    who attend our residential training programme
  • Verification of academic and professional
    documents
  • In charge of the collection of staff details
  • Onboarding and induction
  • Issuance of training and employment contracts
  • Ensuring transport refunds for all trainees
  • Phone screening of candidates (if applicable)
  • Reference checks on candidates (if
    applicable)
Qualifications, Skills and Experience: 
  • The ideal candidate for the Bridge
    International Academies People Operations Associate job placement should
    preferably hold a Diploma in Business Management or HR
  • One or two years’ experience in a similar
    position
  • Fast and accurate typing (25 WPM)
  • Excellent verbal and written communication
    skills (English and Kiswahili)
  • Strong problem-solving skills: you
    should be able to identify the root cause, provide a solution, discuss the
    solution with Supervisor and help execute.
  • Strong interpersonal skills: you
    should be able to connect with our customer, the Academy Staff over phone
    and in-person at the training site; ability to communicate the Company HR
    policies with compassion and understanding.
  • Excellent verbal and written communication skills: you
    should be able to speak clearly and persuasively in all situations and
    also lead written communications to our Academy Staff on queries.
  • Keen attention to detail: you should be able to demonstrate
    accuracy and thoroughness of own work.
  • Adaptability: you should be flexible and adapt to
    changing environment.
  • Dependability: you should be reliable, consistent
    and alert your Supervisors in case of any changes to schedule well in
    advance.
Personal Competencies:
  • A detailed doer – You have a track record of getting
    things done. You’re organized and responsive.  You take ownership of every idea you
    touch and execute it to a fine level of detail, setting targets, engaging
    others, and doing whatever it takes to get the job done.  You can multi-task dozens of such
    projects at once and never lose sight of the details.  Likely, you have some experience in a start-up
    or other rapid-growth company.
  • A networking mastermind – You excel at meeting new people
    and turning them into advocates. 
    You communicate in a clear, conscientious, and effective way in
    both written and oral speech.  You
    can influence strangers in the course of a single conversation.  Allies and colleagues will go to bat for
    your ideas.
  • A creative problem-solver – Growing any business from scratch
    comes with massive and constant challenges.  On top of that, Bridge works in
    volatile, low-resource communities and runs on fees averaging just $6 a
    month per pupil.  You need to be
    flexible and ready to get everything done effectively, quickly, and
    affordably with the materials at hand. 
    Every dollar you spend is a dollar our customers, who live on less
    than $2 a day, will have to pay for.
  • A customer advocate – Our customers – these families
    living on less than $2 a day per person – never leave your mind.  You know them, get them, have shared a
    meal with them (or would be happy to in the future).  You would never shrink back from shaking
    a parent’s hand or picking up a crying child, no matter what the person
    was wearing or looked like.  Every
    decision you make considers their customer benefit, experience, and value.
  • A life-long learner – You believe you can always do
    better.  You welcome constructive
    criticism and provide it freely to others. 
    You know you only get better tomorrow when others point out where
    you’ve missed things or failed today.
How to Apply:
All
suitably qualified candidates who wish to apply for this vacancy are encouraged
to send their updated CVs and cover letters online at the web link below.
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