70 No Experience MTN Jobs - Customer Service Advisors

Organisation: MTN Uganda
Duty Station: Kampala, Uganda

About MTN:
MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet, mobile and financial services.

Job Summary:  The MTN Customer Service Advisor will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.

Key Duties and Responsibilities:
·         Processing all enquiries
·         Answering incoming calls
·         Offering customers products and services
·         Performing administrative functions
·         Updating client accounts
·         Processing customer correspondence


Qualifications, Skills and Experience:
·         The ideal candidates for the Customer Service Advisor jobs should hold a Diploma as a minimum academic qualification
·         The applicants must also have a typing Speed of 30wpm
·         Computer literacy skills in MS Word, Excel and Internet or email.
·         Excellent communication and interpersonal skills
·         Self-motivated
·         Ambitious
·         Driven by goals and targets
·         Inspiring to others
·         High levels of accountability and ownership
·         Can take personal responsibility under minimum Supervision
·         Ethical, Confidential, Mature with high levels of Integrity
The ideal candidates should be able to speak fluently any of the following language combinations;
·         Luganda, Swahili, English
·         Luganda, Ateso, English
·         Luganda, Acholi, Langi, English
·         Luganda, Runyoro, Rutoro, English
·         Luganda, English
·         Luganda, Runyankole, Rukiga, English
NB: The candidates who do not meet this requirement should not apply.

How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.


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