Fresher Customer Service Jobs – Call Center Executive at SunnyMoney

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Organisation: SunnyMoney
Duty Station: Kampala,
Uganda
Reports to: Call Center
Coordinator
About SunnyMoney:
SunnyMoney is a fast-growing social enterprise operated by SolarAid that
aims to enable the world’s poorest people to have access to clean, renewable
power. The mission is to eradicate the use of kerosene for lighting in Africa
by the end of this decade.
Job Summary: The Call Center
Executive will quickly respond to customers in a positive and efficient manner
hence helping to eradicate the use of kerosene as a source of lighting in
Africa in the next decade and we do it by selling solar lights to different
part of the Country at an affordable price through the schools campaign.
Key Duties and
Responsibilities: 
  • Achieves prescribed customer contact
    quality standards
  • Offers timely information or solutions to
    queries that are raised by customers
  • Records customer queries accurately
  • Escalates customer queries that cannot be
    resolved on 1st contact in line with the approved process
  • Adheres to assigned roster/schedule
    including availability and allowed breaks
  • Complies with Service Level Standards and
    individual targets relating to contact management
  • Actively monitors own performance against
    standards and address shortfalls
  • Achieve and exceed agreed personal goals
    and targets so that the centre and company business and development
    objectives are met.
  • Define and manage own personal development
    plan in order to safeguard current and future personal well-being and
    effectiveness
Qualifications, Skills and
Experience: 
  • The Call Center Executive should hold a
    Bachelor’s degree
  • At least one year customer
    service/experience training.
  • Strong customer focus
  • Excellent analytical and problem solving
    skills
  • Excellent interpersonal skills
  • Keyboarding/typing and computer skills
  • Possess the ability to multitask in a
    fast-paced environment
  • Sets high personal standards and is goal
    oriented
  • Excellent communications skills, both oral
    and written
  • Enthusiastic, upbeat personality; mature,
    professional demeanor
  • Flexibility and ability to handle stress
  • Ability to use CRM to update customer
    information
  • Possess the ability to analyze, interpret
    and report statistical information
  • Exhibit passion for customers and the
    customer experience
  • Ability to operate in a performance driven
    organization
  • Fluency in English at business level
  • Comfortable with use of internet, e-mail,
    and use of headset
  • Pleasant telephone voice and manner
How to Apply: 
All candidates are strongly encouraged to send their applications to:
hilda.adrabo@sunnymoney.org
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