The Ugandan Jobline

• Maintain
  integrity of the system such as router and internet connectivity to the
  local Internet Service Provider (ISP) as well as other Networks.
• Intuitively
  diagnose network problems and provide solutions in line with the
  organizational policy.
• Deploy
  anti-virus and anti-spam tools on all organizational server as well as
  client workstations and configure an auto-update on a regular basis.
• Plan
  routine preventative and remedial maintenance and servicing of hardware
  equipment.
• Use
  agreed tools, templates and standards to create complex, well designed and
  engineered web pages with specified content and layout. Test pages and
  correct coding errors. Take account of bandwidth and browser compatibility
  issues.
• Gather
  and analyze web-site usage data from server logs or other sources and
  present it effectively as needed.

• Offer
  Super-user support to NBD staff.
• Provide
  effective and timely assistance for video and teleconferences.
• Carry
  out trouble-shooting support to all users at the secretariat and at
  national offices.
• Provide
  NBD personnel with training, backstopping and support in areas such as
  networking, software use and support for establishing software for the
  organization.
• Maintain
  PABX connectivity with support from service provider.
• Monitor
  progress of requests for support and ensure users and other interested
  parties are kept informed. Take corrective action to avoid or minimise
  delays.

• Maintain
  detailed records of key organizational data and organizing them for use by
  technical staff, partners and members of NBD.
• Maintain
  an updated inventory record for all computer software and hardware
  equipments.
• Monitor
  online databases and ensure that users are able to access online
  databases.
• Backup
  all organizational critical data as per NBD Backup Policy.
• Maintain
  system configuration documentation for all hardware and network devices.
• Quickly
  report details of all hardware/software items that have been installed and
  removed so that configuration management records can be updated.

• Improve
  and expand online presence including revision and management of NBD
  website www.nilebasindiscourse.org and NBD social media sites.
• Establish
  intranet in the NBD website.
• Maintain
  and update of the NBD website and national NDF websites.
• Maintain
  the webmail service, member database and electronic M&E system.
• Oversee
  the presence in social networking sites including Facebook, Twitter, and
  other similar community sites, and seeding content into social
  applications as needed
• Strategize
  with and educate the management team and others across the network on
  incorporating relevant social media techniques into the organizational
  culture and into NBD’s work ethics. 

• The
  ideal candidate should preferably hold a Bachelor’s degree in Computer
  Science, Information, Communications and Technology or related field.
• Five
  or more years of progressive experience demonstrating delivery of
  high-quality ICT and Social Media services.
• Past
  experience in interactive electronic engagement of actors.
• Possess
  the ability to work independently with a good attention to detail.
• Possess
  excellent organizational skills with the ability to handle multiple
  projects and priorities and to be responsive to long- and short-lead
  opportunities.
• Excellent
  communication skills in English – writing, speaking and listening, concise
  and conversational writer; other languages a plus.
• Familiarity
  with content management systems, image software (video and still), online
  communications and main social media tools (Twitter, Face-book, Linkedin,
  you-tube, etc).
• Detailed
  understanding and knowledge of water resources and sustainability issues
  preferred.
• Past
  exposure and experience working in an international context and ability to
  work well with people from different cultures and backgrounds.
• Demonstrated
  knowledge in A+ support skills.
• Highly
  proficient with all the Microsoft Office packages, Website development and
  management tools, interactive website and social media management tools.
• Proficient
  in Internet, Emails and Microsoft Outlook.
• Past
  experience in troubleshooting ICT and Social Media related issues.
• Exhibit
  commitment to achieving results through proactively exploring what should
  be done to promote equity, sustainable development and to improve the lives
  of poor people.
• High
  levels and unstinting respect and courtesy for all genders, cultures,
  faiths, social backgrounds and for sufferers of HIV/AIDS, and a commitment
  to protecting children and vulnerable people.
• Integrity,
  honesty and compliance with NBD’s ethics policy.
• Impeccable
  levels of professionalism, technical rigour, reliability and attention to
  detail.
• Constructive,
  positive and optimistic engagement to turn problems to solutions,
  challenges to opportunities, and to help people and partners achieve
  mutual goals.

• A
  covering letter explaining why they are interested in undertaking this
  work and how they meet the person specification using clear examples from
  their previous experience.
• A
  current CV with email addresses and telephone numbers of two referees.

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