Etihad Airways Customer Service Careers – Reservation and Ticketing Officer

  Administration Jobs in Uganda, Aviation Jobs in Uganda, Uncategorized
Organisation: Etihad Airways
Duty Station:  Entebbe, Uganda
About Etihad:
Etihad Airways has experienced success and has received a range of
awards that reflects our position as one of the world’s leading premium airline
brands, this includes ‘World’s Leading Airline’ at the World Travel Awards for
five consecutive years in 2009, 2010, 2011, 2012 and 2013. Etihad Airways, the national
airline of the United Arab Emirates, has in just ten years established itself
as the world’s leading airline. “Etihad” is the Arabic word for “union”. Set up
by Royal (Amiri) Decree in July 2003, Etihad commenced commercial operations in
November, 2003, and has gone on to become the fastest growing airline in the
history of commercial aviation.
Job Summary: The Reservation
and Ticketing Officer will oversee all activities to optimize all guest
interactions and satisfaction whilst ensuring compliance with all Etihad
ticketing policies and procedures and high standards of customer service
delivery to exceed guest expectations. The incumbent will ensure team
compliance with all Etihad reservation policies and procedures and standards of
guest service (i.e. handling guest problems, answering telephone enquiries
within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc.)
Key Duties and
Responsibilities: 
  • Steer the efficient operations and monitor
    performance of the assigned team in order to achieve revenue, yield   and volume targets
  • Process the day-to-day problem resolution,
    escalating to higher levels as required
  • Keep up to date on product, service,
    policies and procedures through regular team meetings ensuring
    communication and understanding by team members
  • Make sure that ticket stocks are correctly
    logged, stocked, stored and all material properly stocked and displayed
  • In a state of flight disruption, ensure
    liaison with all involved (guests and colleagues alike) is managed in a
    positive manner and that revenue and guest satisfaction requirements are
    maintained
  • Responsible for having queues, PTA issues,
    TODs and re-issues completed in a timely manner
  • Responsible and accountable for
    identifying safety risks in accordance with risk assessment process, and
    ensures that adequate risk mitigation steps are appropriately implemented
    in order to ascertain safety within the workplace
Qualifications, Skills and
Experience: 
  • The applicant should hold a High school
    graduate
  • A minimum of three to five years airline
    or travel agency experience in a reservations and ticketing role with at
    least two years in supervisory role.
  • Past experience and proficiency in Sabre
    would be preferred.
  • Courses in reservations and ticketing
  • Airline advanced passenger tariff and
    pricing course
  • Recognized IATA or knowledge in rules and
    regulation of airline restrictions
  • Ability to work under pressure and to
    short lead times
  • Ability to work on own initiative
  • Good PC skills include Word, Excel,
    PowerPoint, Internet
  • Fluency in English both written and spoken
How to Apply: 
All candidates who are interested in working with the aviation industry
with Etihad Airways should Apply Online by clicking the web link below.
Deadline: 30th
August, 2014

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