The Ugandan Jobline

• Responsible
  for all End User Support Devices- Desktops, Laptops & Printers, Desk
  phones etc. at any of the MTN locations
• Software
  installation & Configuration –For all EUC related OS and other
  applications
• Trouble
  shooting and providing solution for all EUC related hardware and software
  issues
• Responsible
  for performing periodic PM activity for all EUC related devices
• Responsible
  for Antivirus & Patch Management on End user support devices.
• In charge
  of End-user Asset Management and Reporting
• Remote
  location visit and support. (Service Center & Branches).
• Management
  of vendor deliverables where services are provided externally.
• Escalating  unresolved issues to Vendors where
  required
• Following
  up with Vendors till the resolution of the issue
• Measuring
  & recording the vendor performance reports
• Responsible
  for providing periodic updates to end users on their Incidents /SRs and
  updating the same in tool.
• Responsible
  for logging incidents /SR on behalf of End users – Wherever required
• Accountable
  for Application and OS standardization for EUC environment throughout MTN
• Responsible
  for Managing Licensed application and provide the updates to Management.
• Need to
  prepare reports on End user support where required
• Implementation
  of Changes based on Hub processes
• Ensure
  the closing of End User related audit points
• Implementing
  Best Practice for End Users devices including Capacity Planning
• Notifying
  the MTN on major incidents occurred
• Apprise
  the IT senior manager on all License issues in your area
• Ensure
  that all Laptops and Desktops are on the LAN and abide with the MTN SEA
  HUB Policies
• Charged
  with gathering feedback from users about the quality of service we are
  providing to him
• Responsible
  to take confirmation from user before closing any incident about healthy
  incident closure and by this avoid incident re-openings
• Prepare
  SOPs and KBASE about EUC incident resolutions and submit
• Take
  initiatives of best practices implementation under EUC domain. Follow the
  best practices which EUC manager suggest to drive
• Responsible
  for any other support for the Initiatives which EUC manger or Sr.
  Management implements within EUC domain

• The
  applicant should possess at least four years’ experience and above in a
  busy corporate environment.
• Additional
  training on Microsoft products like Windows and Server
• Professional
  MCSE certification
• Knowledge
  an exposure to Microsoft solutions i.e. Operating Systems and management
  tools.
• Active
  Directory Management experience
• Windows
  Client Installation and Maintenance
• Antivirus
  Administration skills
• Good
  understanding and knowledge of SCCM/SCOM
• Possess
  the ability to work with service desk

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