A-Level Certificate Barclays Bank Careers – Sales Manager LGs

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Head of Institutional Banking
About Barclays Africa: 
Barclays Africa encompasses Barclays
Global Retail Banking, Corporate Banking, and Barclaycard operations in 10
countries organised in four geographic areas: North Africa (Egypt), East and
West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m
customers through a network of 573 branches and service centres providing a
variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
Job Summary: The Barclays Sales Manager will primarily sell
Barclays Africa Retail business products to walk-in customers to the branch,
actively go out and recruit new customers. He/she will support Local Business
Development managers during the account opening process for new business and
cross sales. 
Key Duties and Responsibilities:   
1. New Business Development 50%
  • Increase
    product penetration for the customers under management by reviewing their
    portfolio to determine potential cross sells and proactively recommend new
    products to customers.
  • Create
    customer proposals based on the needs analysis and follow through the
    sales process.
  • Refer to
    the relevant product area for specialist product help or advice (e.g.
    Asset Finance) when uncertain about the product delivery or application
    process. Respond directly to customers with the details.
  • Achieve
    agreed sales targets for new accounts, cards, assets and liabilities,
    through a proactive calling program to Business Club customers.
  • Carry out
    regular face-to-face customer visits and arrange focused social events and
    individual entertainment.
  • Recruit
    new customers into the Business Club and manage the Business Club
    relationship once they become members. This includes following up on
    outstanding club fees, providing input to seminars and trips arranged for
    customers, and ensuring a high level of customer retention in the club.
  • Interface
    with the Business Club Coordinator during the event planning for monthly
    or bi-monthly events including providing the invitation list, the theme
    for the event and identifying potential speakers.
  • When
    customer wish to exit the Business Club, conduct exit interviews to
    determine the reasons for departure and feed these back to the Business
    Development Manager.
  • On a
    regular basis, interface with the Vehicle and Asset Finance team, to
    ensure that product knowledge is kept up to date and that all
    opportunities are followed up.
  • Update
    the customer database with customer demographics.
  • When
    interfacing with business owners, identify potential opportunities for the
    owners to become Prestige or Premier Customers and ensure that leads are
    passed on the Affluent Segment for follow-up.
  • Arrange
    introductions for the Premier or Prestige team where appropriate.
  • Continuously
    monitor utilisation of credit facilities.
  • Identify
    and resolve under-utilisation by contacting customers to determine the
    reasons and escalating service issues.
  • Review
    the local media to identify potential target market customers.
  • Manage
    own calling programmed, including identifying names to call on in a
    particular month and setting up the meetings.
  • Get advice
    from the Business Development Manager if required.
  • On a
    monthly basis, compile a report on the calling programmed for the month
    and personal sales progress against the targets as agreed. Present the
    report to the Business Development Manager.
  • Participate
    in product campaigns that apply to Small and Medium Enterprises by
    ensuring that the products are explained to customers.
  • Conduct a
    detailed needs analysis for potential customers to determine which
    products would suit their business requirements.
2. Relationship Building   20%
  • Increase
    product penetration for existing customer base by reviewing their
    portfolio to determine potential cross sells and proactively recommend new
    products to customers. Business Customer Advisors are expected to service
    a portfolio of up to 1000 customers.
  • Update
    the customer database with customer demographics.
3. Compliance / KYC   20%
  • Complete
    account opening documentation together with customers and submit to the
    Branch Manager or Team Leader for final review before submitting to
    operations for processing. Business Customer Advisors are however held
    personally accountable for accuracy and quality of these and supporting
    documents that they complete and submit.
  • Achieve
    operational rigour excellence in all aspects of procedures and processes
    personally undertaken to ensure green audit.
  • Follow
    the end to end account opening ensuring new accounts are authorised and
    KYC compliant.
  • Escalate
    any items that exceed the agreed service level timelines or where there
    are unresolved KYC requirements, to the Business Development Manager or
    Branch Manager or Head Of SME..
  • Comply
    with general Barclays operational risk & rigour requirements e.g. KYC
    and anti-money laundering regulations.
  • Conduct
    snap checks as allocated by the Business Development Manager.
  • Sign
    customer contracts on behalf of the bank once the contents have been
    agreed by all internal parties in accordance with current procedures.
  • Approve
    manual transactions sent by customers to the branches prior to the
    payments being released.
4. Risk Interface   10%
  • Initiate
    credit applications for new and existing customers by completing the
    documentation with customers, completing the required financial analysis
    and submitting applications to Retail credit for approval.
  • Collect
    securities documentation from customers ensuring that the securities meet
    Barclays standards and any specific requirements depending on the
    facilities offered to the customer.
  • Check all
    such documentation before submitting to the back office.
Qualifications, Skills and Experience:  
  • The
    applicant must possess at least an Advanced Level certificate or
    equivalent with good pass in Mathematics and English.
  • At least
    a year’s experience in a front-line banking sales/marketing/service
    environment
  • Excellent
    planning & organisation skills
  • Banking
    product sales experience is preferred but not required.
  • A good first
    degree in Banking or Commerce is preferred but not required.
  • Excellent
    communication skills, both verbal and written
  • Good questioning
    skills
  • Good PC
    skills
  • Good
    numeracy & analytical skills
  • Excellent
    networking skills
  • Good
    selling/influencing skills
  • Good presentation
    skills
  • Listening
    skills
  • Knowledge
    of the Bank’s products, services and policies including standard tariffs.
  • Detailed understanding
    of overall Retail goals & objectives, including the branch’s
    objectives growth of sales, cost control and income contribution
  • Comprehensive
    understanding of the sales process
  • Working knowledge
    of the procedure manuals
  • Good working
    knowledge and understanding of relevant legislation e.g. KYC, Anti-Money
    laundering, banking code, service standards, health & safety standards
    etc
  • Comprehensive
    knowledge of the bank’s internal departments, systems & procedures as
    well as risk & rigour requirements
  • Past experience
    in dealing with local business loan applications.
  • Detailed understanding
    of competitor products and services in the SME segment.
 How to Apply:
If you feel challenged by any of the
above positions, and believe you can deliver on key deliverables as outlined
above, upload your application letter, current curriculum vitae and photocopies
of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity
employer that recruits, develops and promotes people on merit, and rewards
outstanding performance, regardless of background and gender.
For queries contact us on 0417122453
or email: barclays.uganda@barclays.com
Deadline:  6th February,
2014
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Visit https://www.theugandanjobline.com   or
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