9 Customer Care Barclays Job Careers – Business Customer Advisors



Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
About Barclays Africa: 
Barclays Africa encompasses Barclays
Global Retail Banking, Corporate Banking, and Barclaycard operations in 10
countries organised in four geographic areas: North Africa (Egypt), East and
West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m
customers through a network of 573 branches and service centres providing a
variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
Job Summary: The Barclays Business Advisor will primarily
serve as the point of small business customer contact within a small business
outlet and be responsible for a portfolio of Small Business customers
comprising mostly Start-Ups and  non-borrowing Small Business customers.
Key Duties and Responsibilities: 
1. Sales & Service:
  • Building relationships with existing customers
    in order to pro-actively anticipate and address future customer needs and
    identify sales opportunities.
  • Cross-sell appropriate customer needs related
    products face to face and introduce customers to appropriate product/segment
    specialists
  • The job holder will carry out customer
    servicing initiatives/requirements for face to face customers to
    pre-determined service standards
  • Works to achieve sales and service targets
  • Maintain statistics and monitor progress of
    target reporting and personal performance
  • The job will require servicing the needs of own
    portfolio of customers, initiating cross-selling opportunities, meeting
    the review requirements
  • Generate customer interest in products and
    services and open non-personal accounts
  • Act as initial point of contact for borrowing
    requests to be passed onto a member of management
  • Deal with general complaints from Small
    Business customers
2. Business Management:
  • Complete follow-up paperwork and undertake
    administration activities to ensure effective, efficient and compliant
    operation of the branch inc. updating customer records.
  • Partake in-branch marketing, special campaigns,
    promotions etc
  • Work in liaison with the Barclays Business
    Lending/Credit Scoring Team
  • Plan for campaigns/marketing initiatives of
    sales around current promotions or initiatives to meet Small Business
    objectives and targets
  • Support the Barclays Small Business Team
    business development activity 
  • Responsible for ensuring adequate Customer
    feedback and ensuring the appreciation of the Barclays brand.
  • Achievement of the set personal sales
    objectives for Barclays.
  • Contribution to Small Business team goals over
    and above personal objectives
  • Analysing business volume and impact of
    referrals.
  • Feedback from other Network & Specialist
    colleagues in Barclays
  • Management & mitigation of operational
    risks, and compliance with all relevant policy.
  • Core of Barclays behaviours.
  • Achievement of personal goals agreed with assigned
    Line Manager at Barclays.
Qualifications, Skills and Experience: 
  • The prospective Barclays employee needs to have
    operated in a customer facing role where service is paramount
  • Prior experience in a sales environment
    preferably in a banking environment.
  • Possess experience in a target driven role
  • Familiarity and awareness of the Barclays Banking
    products, tariffs and services and knowledge of bank systems relating to
    small businesses and personal customers
  • Customer service standards
  • Excellent IT literacy skills
  • Sales standards in line with regulation
  • Knowledge on competitor information in relation
    to products and services
  • High personal awareness of Group Services e.g.
    Barclaycard, Credit Scoring Unit and Central Operations Processing
  • Detailed understanding of Risk Assessment
    Manual requirements and Small Business risk policy
  • Good working knowledge of relevant legislation
  • High Commercial / business Awareness
  • Excellent Relationship building skills
  • Excellent interpersonal skills (effective
    questioning and active listening)
  • Service Excellence
  • High personal Drive
  • Possess the ability to plan and organise
  • Highly adaptable to change
How to Apply:
If you feel challenged by any of the
above positions, and believe you can deliver on key deliverables as outlined
above, upload your application letter, current curriculum vitae and photocopies
of academic certificate to our recruitment website detail below:
Click
Here
-> Job Number (Type 00149231 for Wandegeya, 00149234 for
TankHill,  00148410 for Mbale, 00148412
for Ndeeba, 00149230 for Nakulabye, 00148411 for Busia, 00148403 for Garden
City, 00148414 for Lugogo and 00148413 for Luwum)
Barclays is an equal opportunity
employer that recruits, develops and promotes people on merit, and rewards
outstanding performance, regardless of background and gender.
For queries contact us on 0417122453
or email: barclays.uganda@barclays.com
Deadline:  20th February,
2014

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