Customer Account Executive Career Jobs at Information Fort LLC (InfoFort)

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Organisation: Information
Fort LLC (InfoFort)
Duty Station: Kampala,
Uganda
Reports to: 
Managing Director
About InfoFort:
Information Fort LLC (InfoFort)
is the leading records and Information Management solution provider in the GCC,
Levant and North Africa. It is a 100% subsidiary of ARAMEX and ISO 9001: 2008
Certified. Since its inception in 1997, InfoFort has been the leading and
largest records management service provider in the region, with more than 1400
satisfied clients from Ministries, Governments Departments and Authorities,
local and multi-national companies, banking, media, insurance, healthcare,
construction, financial and legal firms. InfoFort’s regional presence,
commitment to customer value, and service diversity has positioned InfoFort as
the principal choice for regional and multi-national clientele in the Middle
East, for managing active and inactive records. Today, InfoFort continues to
help its clients in effectively managing their records, allowing them to
concentrate on their core business and better mitigating their associated
risks.
Key Duties and Responsibilities:
  • Manage
    customer inquiries, problems, requests and suggestions; determines
    appropriate solutions and/or responses.
  • Ensure
    high levels of customer satisfaction by providing smooth customer service
    to customers as per agreed service standards.
  • Negotiate
    customer claims, initiate billing adjustments in coordination with team
    leader.
  • Grow
    existing customers, and identify potential customers for supply chain and
    delivery solutions.
  • Develop
    new customers from both the market and existing customers with business
    solutions
  • Plan
    and execute regular maintenance and business development visits to
    customer
  • Maintain
    and regularly update customer information
  • Understand
    all aspects of customers’ business needs, network within customer’s
    organization to explore customers’ needs and business development
    opportunities
  • Promote
    suitable products /solutions and develop solutions for customers involving
    business units.
  • Work
    with other business units in Aramex, such as ground operations, cargo
    operations, etc., to ensure proper service delivery to customers
  • Prepare
    proposals and quotations to customers
  • Ownership
    of payments collections alongside the Credit Officers
  • Perform
    any other job tasks as assigned by the supervisor.
Qualifications, Skills and Experience:
  • The
    Customer Account Executive should possess high School
    qualifications and / or a relevant bachelor’s Degree
  • English
    proficiency
  • Computer
    Proficiency i.e. Working Knowledge of Microsoft Office Applications (Word,
    Excel, Power Point & Outlook)
  • Previous
    experience in customer management experience
  • Consultancy
    Selling Skills
How to Apply:
All suitably qualified job
candidates are requested to express their interest by Clicking on the link
below to get full job details.

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