Barclays Bank Career Jobs – Relationship Manager – Global Corporates

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Organisation: Barclays Bank Uganda
Duty
Station:  Kampala,
Uganda
Reports
to: Head of Global &
Regional Corporates
About
Barclays Africa: 
Barclays Africa encompasses
Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations
in 10 countries organised in four geographic areas: North Africa (Egypt), East
and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its
2.8m customers through a network of 573 branches and service centres providing
a variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
Job
Summary:  The Relationship Manager – Global Corporates
will be responsible for managing
and sustaining a portfolio of corporate customers under the umbrella of Global
Development Organizations and or Public sector names, building long term
relationships founded on efficient and reliable support for their business.
This is achieved particularly through quick risk decisions and managing
consistency and quality of operational service.
·        
The
primary objective is to maximize risk-adjusted portfolio contribution; and to
grow the liability base of the Corporate bank.
·        
The
jobholder will be responsible for business development both with new customers
and with existing customers where they are expected to increase “wallet share”.
Key
Duties & Responsibilities:
1. Sales and Service: 65%
  • Maintain
    Relationship Account Plans for all customers in the portfolio such that
    contact with customers is prioritized.
  • Conduct
    annual and if appropriate, interim reviews of customers borrowing
    facilities
  • Conduct
    annual and if appropriate, interim reviews with non-borrowing customers
  • Determine
    the key messages, e.g. agreed service standards, negotiated pricing,
    relationship team contact points and new product changes, deciding upon
    the most appropriate communication method
  • Deal
    with and find solutions to customer complaints
  • Determine
    the products that are most effective in meeting customers’ needs and be
    able to sell these at short notice both reactively and proactively.
  • Research,
    create and follow up a target list for potential new business.
2. Business Management 30%
  • Research,
    create and follow up on a target list for potential new business
  • Identify
    priority customers using the Customer Relationship Planning templates to
    assess their present and potential contribution.
  • Gather
    all the required information that is needed to prepare and assess credit
    applications.
  • The
    job holder will be expected to input certain key information such as
    judgmental information. (They will work with Associate Relationship
    Managers  (ARMs)  and Corporate Credit Manager (CCM) resources
    to construct credit applications).
  • Control
    and quality of the portfolio, using available triggers and adherence to
    Risk management guidelines and policies.
3. Staff Management 5% : Day to day coaching and development of
Assistant Relationship managers (ARMs)
Qualifications,
Skills & Experience:
·        
The
applicant should possess a University degree
  • Possess
    a detailed knowledge of the Corporate set of products as well as a broad
    understanding of products available in Barclays Africa Group.
  • For
    Complex products, will have a detailed knowledge of the requirements of
    the more sophisticated customers.
  • Introduce
    the product and co-ordinate the introduction of the relevant Group product
    specialist.
  • Comprehensive
    understanding of policies and strategies within the country as they relate
    to the demands of the customer base.
  • A
    detailed understanding of Country and CBRM guidelines and credit risk
    policies.
  • Excellent
    at internal and external senior risk assessment and management
  • Good
    Presentation skills
  • Good
    Influencing and Negotiating skills
  • Excellent
    Communication skills
  • Job
    holders will be ACIB or equivalent (optional) will have an advantage.
How
to Apply:
If you feel challenged by
any of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline:  16th
January, 2014

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