Banking Jobs – Team Leader, Card Operations at Barclays

Organisation: Barclays
Bank

Duty Station:  Kampala,
Uganda

Reports to: Card
Operations Manager

 

About Barclays
Africa: 

Barclays
Africa encompasses Barclays Global Retail Banking, Corporate Banking, and
Barclaycard operations in 10 countries organised in four geographic areas:
North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and
Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean
(Mauritius and Seychelles).

 

Barclays
Africa serves its 2.8m customers through a network of 573 branches and service
centres providing a variety of traditional financial products including retail
mortgages, current and deposit accounts, commercial lending, unsecured lending,
credit cards, treasury and investments.

 

Job Summary: The Team
leader, Card Operations will be responsible for;

  • Responsible for ensuring that all items to be
    prepared for posting are properly authorized and within sanctioned limits
  • Responsible for the integrity of the quality
    and service in the appropriate unit to ensure no lapses.
  • Be responsible for the control and monitoring
    of cost elements within the unit   
  • Establish and maintain effective working
    relationship with internal and external customers.
  • Ensure that service levels are maintained and
    adhered to.
  • Direct and motivate staff.

 

Key Duties &
Responsibilities:

1. Business
Management (70%)

  • Co-ordinate, monitor
    and oversee the activities within the Unit
  • Responsible for the
    control and monitoring of cost elements within the unit   
  • Establish and
    maintain effective working relationship with internal and external
    customers.
  • Ensure that service
    levels are maintained and adhered to.
  • Supervise work flow
    to ensure no back logs and held over work.
  • Achieve operational
    rigour excellence in all aspects of activities, processes and procedures
    undertaken.
  • Comply with
    operational risk and rigour standards in respect of protecting people,
    customers, assets and the organization.
  • Implement plans to
    rectify shortfalls in operational service
  • Achieve individual
    operational performance targets and support the achievement of team
    targets.
  • Achieve individual
    customer service targets (both internal and external) and enable the
    achievement of team targets by ensuring that team members work within
    relevant service level agreements.

2. Team Leadership
(25%)

  • Develop and agree
    individual performance objectives, standards and targets for staff under
    direct control
  • Review regularly
    performance against agreed objectives
  • Provide ongoing
    coaching and feedback
  • Identify training
    needs and recommend to the Manager training plans to satisfy those needs
  • Ensure quality
    performance management processes and practices are undertaken
  • Lead the team
    ensuring they are highly motivated and energized.
  • Embed PD and
    personal development for staff in the unit.
  • Embed World class
    customer service.

3.
Self   (5%)

  • Agree performance
    development objectives with the line manager.
  • Pursue
    self-development to increase personal effectiveness, acknowledging
    strengths and areas for development.

 

Qualifications, Skills
& Experience:

  • The
    applicant should possess good working knowledge of the Card Industry
    processes.

  • Good working
    knowledge of operational risk and rigor requirements and standards
    applicable to the relevant processes and procedures.
  • Working knowledge
    and understanding of relevant legislation e.g. Visa and MasterCard
    Regulations, Money Laundering, service standards, health and safety
    standards etc.
  • General awareness of
    Barclaycard International goals and objectives.
  • Financial accounting
    knowledge
  • Knowledge of the
    card centre operations.
  • Good Analytical
    skills
  • Excellent
    communications Skills
  • Good Interpersonal
    skills
  • Good numeracy skills
  • Quality
    consciousness
  • Good personal
    organization skills
  • Good team ethic
  • Basic problem
    solving
  • Excellent customer
    awareness
  • Keyboarding / PC
    skills

 

How to Apply:

If
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:

 

 

Barclays
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.

For
queries contact us on 0417122453 or email: barclays.uganda@barclays.com

 

Deadline:  16th December,
2013

 

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