The Ugandan Jobline

• Ensure that strategies and measures are
  developed and put in place to improve commercial performance in the Area
  in particular reduce the level of suppressed accounts, increase annual
  revenues, maximize revenue collection and increase the customer base
• Carry out effective supervision and monitoring
  of Area commercial activities and ensuring the programs like territorial
  management are fully monitored and scheduled.
• Monitoring of big consumers arrears and ensure
  timely reconnections and disconnections for all the customers.
• Supervision and ensuring that customer
  data/demands and needs are fully captured and filed to meet the set
  standards and that the measures for customer service to customers are
  effective to ensure creation of Raving fans.
• Ensure good customer care and timely resolution
  of customer complaints.
• Updating staff on daily collection status,
  supervise weekend revenue activities
• Develop and continuously review strategies and
  develop measures for debt management and reduction of past dues
• Carry out comprehensive monthly analysis of
  commercial performance and propose effective intervention measures aimed
  at improving commercial performance of the Area
• Continuously review the commercial division’s
  procedures, processes and documentation to ensure it meets the standards
  for ISO certification
• Be involved in the development and guide
  implementation of marketing programs that enhance the NWSC image and
  ensure quarterly meetings with the relevant stakeholders and local water
  committees are held.
• Ensure timely delivery of bills, coordinate
  & monitor Government bills ensure they are timely delivered and fully
  certified and delivered to HQ by 7th of every month.
• Carry out customer care, and debt management
  training for all staff who interface with customers
• Perform other tasks as assigned. 

• The candidates should hold relevant Bachelor’s
  Degrees in Business Administration, Commerce, Economics, Law or other
  related field.
• One (1) years working experience in
  revenue collection and debt management is an added advantage.
• Excellent communications and
  coaching skills.
• Strong attention to
  detail and highly organized.
• High level of
  integrity.
• Ability to work
  for long hours with minimum supervision.
• Self-drive and
  resilience.

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