The Ugandan Jobline

• To manage membership
  registration as per the RI underwriting protocols.
• To maintain the
  underwriting process lead-times. (from receipt of business to dispatch of
  cards and member documents within company set timelines)
• Handle and resolve
  internal and external customer queries, complaints and any issues related
  to membership details/status raised via telephone, written correspondence
  and walk ins. (response within 24 hours)
• Handle and resolve or
  escalate within specified timelines, issues interrupting or preventing the
  smooth flow of application and membership processing. This includes
  concession plans, system errors, defects, staff delays etc
• Custodian of all
  membership documents including:
• Proper sorting, filing
  and indexing for quick reference whether onsite or offsite.
• Safe keeping of all
  clients’ documents ensuring all the records are in order, accessible and
  constantly updated.
• Ensure soft copies are
  filed of application forms and membership photos.
• Prepare and generate
  reports related to membership processing as required and as requested by
  management.
• Suggest ways of improving
  processing timelines and improving efficiency and at the same time
  escalate challenges and possible solutions.
• Approval for individual
  Refund/credit note request for both renewal and new business.
• Obtain customer
  information and update member contact records and changes in the existing
  databases;
• Communicate and record
  any special arrangements or concessions given to the supervisors and IT
  system support team e.g. out of ordinary plans, new limits, other riders,
  loading, waivers etc
• Any other duties
  assigned.

• The applicant should
  possess a Bachelor’s degree in a business related field
• Good knowledge of Ms
  Office
• 2
  years’ experience in a service related post.
• Added advantage if
  working in insurance industry especially working with clients, brokers and
  Independent agents.

1. Click here to register your application
2.  Email your application to jobs@iaa-resolution.co.ug consisting
   of your application letter and updated CV listing three references,
   quoting the position in the email subject.

For
More Ugandan Jobs, Please Visit https://www.theugandanjobline.com   or
find us on our facebook page https://www.facebook.com/UgandanJobline