Barclays Bank Uganda Careers – Sales Manager
Job Title: Sales
Manager -LGs – 00131707
Manager -LGs – 00131707
Organisation: Barclays Bank
Duty Station: Kampala, Uganda
Job Summary: The Sales Manager will sell Barclays Africa
Retail business products to walk-in customers to the branch, actively go out
and recruit new customers. Support Local Business Development managers during
the account opening process for new business and cross sales.
Responsibilities include:
Retail business products to walk-in customers to the branch, actively go out
and recruit new customers. Support Local Business Development managers during
the account opening process for new business and cross sales.
Responsibilities include:
Key Duties & Responsibilities:
1. New Business Development 50%
·
Increase product penetration for the
customers under management by reviewing their portfolio to determine potential
cross sells and proactively recommend new products to customers.
Increase product penetration for the
customers under management by reviewing their portfolio to determine potential
cross sells and proactively recommend new products to customers.
·
Create customer proposals based on the needs
analysis and follow through the sales process.
Create customer proposals based on the needs
analysis and follow through the sales process.
·
Refer to the relevant product area for specialist
product help or advice (e.g. Asset Finance) when uncertain about the product
delivery or application process. Respond directly to customers with the
details.
Refer to the relevant product area for specialist
product help or advice (e.g. Asset Finance) when uncertain about the product
delivery or application process. Respond directly to customers with the
details.
·
Achieve agreed sales targets for new accounts, cards,
assets and liabilities, through a proactive calling program to Business Club
customers.
Achieve agreed sales targets for new accounts, cards,
assets and liabilities, through a proactive calling program to Business Club
customers.
·
Conduct regular face-to-face customer visits and
arrange focused social events and individual entertainment.
Conduct regular face-to-face customer visits and
arrange focused social events and individual entertainment.
·
Recruit new customers into the Business Club and
manage the Business Club relationship once they become members. This includes
following up on outstanding club fees, providing input to seminars and trips
arranged for customers, and ensuring a high level of customer retention in the
club.
Recruit new customers into the Business Club and
manage the Business Club relationship once they become members. This includes
following up on outstanding club fees, providing input to seminars and trips
arranged for customers, and ensuring a high level of customer retention in the
club.
·
Interface with the Business Club Coordinator during
the event planning for monthly or bi-monthly events including providing the
invitation list, the theme for the event and identifying potential speakers.
Interface with the Business Club Coordinator during
the event planning for monthly or bi-monthly events including providing the
invitation list, the theme for the event and identifying potential speakers.
·
When customer wish to exit the Business Club,
conduct exit interviews to determine the reasons for departure and feed these
back to the Business Development Manager.
When customer wish to exit the Business Club,
conduct exit interviews to determine the reasons for departure and feed these
back to the Business Development Manager.
·
On a regular basis, interface with the Vehicle and
Asset Finance team, to ensure that product knowledge is kept up to date and
that all opportunities are followed up.
On a regular basis, interface with the Vehicle and
Asset Finance team, to ensure that product knowledge is kept up to date and
that all opportunities are followed up.
·
Update the customer database with customer
demographics.
Update the customer database with customer
demographics.
·
When interfacing with business owners, identify
potential opportunities for the owners to become Prestige or Premier Customers
and ensure that leads are passed on the Affluent Segment for follow-up. Arrange
introductions for the Premier or Prestige team where appropriate.
When interfacing with business owners, identify
potential opportunities for the owners to become Prestige or Premier Customers
and ensure that leads are passed on the Affluent Segment for follow-up. Arrange
introductions for the Premier or Prestige team where appropriate.
·
Continuously monitor utilisation of credit
facilities. Identify and resolve under-utilisation by contacting customers to
determine the reasons and escalating service issues.
Continuously monitor utilisation of credit
facilities. Identify and resolve under-utilisation by contacting customers to
determine the reasons and escalating service issues.
·
Review the local media to identify potential target
market customers.
Review the local media to identify potential target
market customers.
·
Manage own calling programmed, including
identifying names to call on in a particular month and setting up the meetings.
Obtain advice from the Business Development Manager if required.
Manage own calling programmed, including
identifying names to call on in a particular month and setting up the meetings.
Obtain advice from the Business Development Manager if required.
·
On a monthly basis, compile a report on the calling
programmed for the month and personal sales progress against the targets as
agreed. Present the report to the Business Development Manager.
On a monthly basis, compile a report on the calling
programmed for the month and personal sales progress against the targets as
agreed. Present the report to the Business Development Manager.
·
Participate in product campaigns that apply to
Small and Medium Enterprises by ensuring that the products are explained to
customers.
Participate in product campaigns that apply to
Small and Medium Enterprises by ensuring that the products are explained to
customers.
·
Conduct a detailed needs analysis for potential
customers to determine which products would suit their business requirements.
Conduct a detailed needs analysis for potential
customers to determine which products would suit their business requirements.
2. Relationship Building 20%
·
Increase product penetration for existing customer
base by reviewing their portfolio to determine potential cross sells and
proactively recommend new products to customers. Business Customer Advisors are
expected to service a portfolio of up to 1000 customers.
Increase product penetration for existing customer
base by reviewing their portfolio to determine potential cross sells and
proactively recommend new products to customers. Business Customer Advisors are
expected to service a portfolio of up to 1000 customers.
·
Update the customer database with customer
demographics.
Update the customer database with customer
demographics.
3. Compliance / KYC 20%
- Complete account opening documentation
together with customers and submit to the Branch Manager or Team Leader
for final review before submitting to operations for processing. Business
Customer Advisors are however held personally accountable for accuracy and
quality of these and supporting documents that they complete and submit. - Achieve operational rigour excellence in all
aspects of procedures and processes personally undertaken to ensure green
audit. - Follow the end to end account opening ensuring
new accounts are authorised and KYC compliant. Escalate any items that
exceed the agreed service level timelines or where there are unresolved
KYC requirements, to the Business Development Manager or Branch Manager or
Head Of SME.. - Comply with general Barclays operational risk
& rigour requirements e.g. KYC and anti-money laundering regulations. - Conduct snap checks as allocated by the
Business Development Manager. - Sign customer contracts on behalf of the bank
once the contents have been agreed by all internal parties in accordance
with current procedures. - Approve manual transactions sent by customers
to the branches prior to the payments being released.
4. Risk Interface 10%
- Initiate credit applications for new and
existing customers by completing the documentation with customers,
completing the required financial analysis and submitting applications to
Retail credit for approval. - Collect securities documentation from
customers ensuring that the securities meet Barclays standards and any
specific requirements depending on the facilities offered to the customer.
Check all such documentation before submitting to the back office.
Qualifications, Skills & Experience:
- The candidate should
possess Banking product sales experience - A first degree in
Banking or Commerce will be preferred - Minimum requirement of
A-levels or equivalent with good pass in Mathematics and English. - At least one year’s
experience in a front-line banking sales/marketing/service
environment - Knowledge of the
Bank’s products, services and policies including standard tariffs. - A good understanding
of overall Retail goals & objectives, including the branch’s
objectives growth of sales, cost control and income contribution - A thorough
understanding of the sales process - A working knowledge of
the procedure manuals - A good working
knowledge and understanding of relevant legislation e.g. KYC, Anti-Money
laundering, banking code, service standards, health & safety standards
etc - A thorough knowledge
of the bank’s internal departments, systems & procedures as well as
risk & rigour requirements - Prior experience
in dealing with local business loan applications. - An understanding of
competitor products and services in the SME segment. - Possess excellent
planning & organisation skills - Very strong
communication skills, both verbal and written - Questioning skills
- Good PC skills
- Good numeracy &
analytical skills - Networking
- Good
selling/influencing skills - Presentation skills
- Listening skills
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or
email: barclays.uganda@barclays.com
email: barclays.uganda@barclays.com
Deadline: 10th October, 2013
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