Head, Client Services Job at Uganda Communications Commission (UCC)

Organization: Uganda
Communications Commission (UCC)
Duty Station: Kampala,
Uganda 
Reports to: Consumer
Affairs Officer (Advocacy)
About UCC:
The Uganda Communications
Commission (UCC) is according to its
website “the regulator of the communications industry in
Uganda”. Among the responsibilities of the UCC are licensing,
regulation, infrastructure development and attention to rural
communication service. UCC is inviting applications from suitably
qualified and dynamic candidates to fill the following position in the African
Advanced Level Telecommunications Institute (AFRALTI).  The African Advanced Level Telecommunications
Institute (AFRALTI) based in Nairobi, Kenya, is a leading Intergovernmental
Organisation and Centre of Excellence which is mandated with the provisioning
of Information and Communication Technology Training and Consultancy in
English-speaking Africa.
Job Summary:  The Head, Client Services will primarily
promote the activities of AFRALTI into client organizations with the objective
of increasing the uptake of Afralti’s products and services as a customer
champion offering a one-stop shop concept.
Key Duties and Responsibilities:
  • Promotes
    AFRALTI as an agency for sustainable development in Human Capital
    Development within Africa;
  • Steers
    Account Management as a business philosophy within AFRALTI and client
    organisations;
  • Coordinates
    the Sales function within the Account Teams.
  • Coordinates
    activities within client organisation through establishment of a contact
    strategy;
  • Develops
    templates to be used in interactions between the Institute and the market
    at large, and;
  • Project
    manages the initiatives between AFRALTI and client organisations.
  • Identifying
    market opportunities for the human capacity development;
  • Presenting
    AFRALTI as the premier provider of human capacity development solutions in
    ICT;
  • Collaborating
    with partners in solving human capacity development challenges in ICT;
    Promoting the Institute’s knowledge products to clients’ organisations;
  • Assisting
    in the establishment and maintaining of the Institute as a Centre of
    Excellence by adopting best practices in Sales and Customer Services;
  • Promoting
    the development of account management practice as a business philosophy;
  • Championing
    best in class customer satisfaction programmes, and;
  • Team
    building with colleagues, partners and clients.
Key Outputs:
  • Training
    needs within the ICT eco-system
  • Client
    Development plans
  • Customer
    Service Plans
  • Customer
    satisfaction index
  • Client
    budgets
Qualifications, Skills and Experience:
  • All
    suitable candidates must be holders of a Masters’ University degree with a
    Marketing/MIS major;
  • Selling
    qualification will be an added advantage;
  • Customer
    services practitioner for six (6) or more years in an ICT environment;
  • Proven
    and demonstrated interpersonal skills;
  • Facilitation
    and coordination skills will be appreciated, and;
  • National
    of a member state of AFRALTI.
Terms and Conditions of Service:  The position has tenure of three
(3) years renewable subject to satisfactory performance Remuneration Package: A
competitive remuneration package including a basic salary, house allowance,
education allowance, medical subsidy, commensurate with the responsibilities of
the post will be offered to the successful candidate.
How to Apply:
If you believe you possess the
relevant qualifications, experience and aptitude to fill the aforementioned
post, please submit your application letter with an updated comprehensive CV,
email and telephone contacts, one passport-size photograph, current
remuneration, three reputable referees and their contacts, two of whom must
hold or have held senior management positions. Hand delivered applications
clearly marked with position on the envelope should be sent to the address
below: The Executive Director, Uganda Communications Commission, Plot 41-42
Spring Road, Bugolobi P. O. Box 7376, Kampala, Uganda Tel: +256-41-4339000;
+256-2339000 The deadline for receiving the applications is October 18, 2013
Deadline: 18th October 2013 BY 5pm
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