The Ugandan Jobline

• Managing the profitability and operational efficiency of
  a Branch operation by achieving and exceeding production targets on a
  regular basis.
• To manage the client and production portfolio of a Branch
  to ensure quality business with collections rates achieving or exceeding
  targets set.
• Ensuring the establishment of a ‘client service’ culture
  in the Branch.
• Ensuring that all standard operating procedures are
  adhered to in the Branch.

• Provides direction and focus on overall branch production
  and motivating the branch sales team towards achieving production targets;
• Convert monthly budget targets into sales targets per
  loan officer and communicate targets to each loan officer;
• management of the sales and marketing process through
  effective marketing of products, generation of potential clients lists and
  ensuring the closing of sales by branch staff.
• Responsible for managing the branch client database;
• Creating marketing and production plans (geographic areas
  to be focused on) in conjunction with loan officers in the branch;
• Responsible for daily production planning and review
  meetings and implementing decisions taken.

• Responsible for branch portfolio performance management
  in conjunction with loan officers (portfolio size, number of customers,
  portfolio at risk and arrears total);
• Identification of repeat clients from current clients who
  meet the repeat business criteria / through analysis of repayment trends;
• Responsible for market and portfolio segmentation;
• Responsible for portfolio allocation and new client
  referrals to new loan officers.

• Responsible to oversee the entire loan approval process
  at the branch;
• Responsible for loan verifications and ensuring the
  quality standards of verifications are adhered to;
• Responsible for quality checks on loan approvals;
• Responsible for approval audits through periodic physical
  client visitations;
• Responsible for the effective operation of relevant
  branch approval function / committee.

• Responsible for ensuring the attainment of targeted early
  collections rates;
• Monitoring collections rates and the performance of the
  collections officer at the branch;
• Overseeing the early collections process through senior
  loan officers and / or loan officers;
• Manage the branch portfolio at risk (par) to ensure it
  remains below the minimum standard, in consultation with the senior loan
  officers and / or loan officers in the branch;
• Responsible to oversee the timely handover of defaulters
  to the collections officer.

• Ensure adherence to all hr policies at the branch;
• responsible for sound working relationships among staff,
  managing potential conflict at the branch, building a high performing team
  and the retention of competent staff;
• Assist in the final selection of competent employees after
  considering psychometric evaluations;
• Responsible for training and on-job coaching of branch
  staff and ensuring availability of sufficient training material and
  training manuals in the branch;
• Ensures that loan officers have the required level of
  sales techniques, product knowledge and customer service competencies;
• Responsible for conducting induction training of new loan
  officers and other staff at the branch;
• Responsible for implementation of individual development
  plans (dip) for non-performing staff in the branch;
• Management of discipline, performance management and
  managing poor performance levels of staff at the branch;
• Management of time and attendance and leave management of
  staff at the branch.

• Responsible for development of budgets at branch level;
• Responsible for profitability of the branch through the
  effective management of the cost and production budgets and targets;
• Responsible for the branch income statement and to timely
  correct deviations and implementing cost controls.

• Ensure marketing plans / marketing materials are
  implemented and available;
• Responsible for petty cash management at the branch and
  daily reconciliation of the cash float;
• Responsible for approval of office supplies purchases;
• Management of collections cash payments received,
  management of bank deposits and reporting of payments to head office;
• Management of any other payments received;
• Distribution of petty cash funds to loan officers and
  senior loan officers for daily operational (sales and marketing activities.
• Submission of all appropriate management reports;
• Responsible for ensuring loans are correctly captured and
  data integrity is maintained in the branch;
• Responsible that the registration and disbursement process
  of loans are adhered to at the branch;
• Ensure branch asset register is updated on a regular basis
  and ensure that all branch assets are accounted for at all times.
• Ensures branch is fully operational at all times;
• Responsible for health and safety of employees and the
  branch in general;
• To perform any additional duties over and above the duties
  listed in this job profile, as and when required by management.

• Identify client needs and review existing products;
• Analyze market trends and competitor product offerings and
  making suggestions as to product improvements / new products.

• Responsible for excellent customer service delivery in the
  branch;
• Monitor customer service levels with clients and ensure
  loan officers follow through on deliveries;
• Ensure follow up on complaints and ensuring resolution and
  acting as the contact person for all unresolved client issues;
• Responsible for conducting client induction and ensuring
  all loan agreements get signed at the branch.

• Ensures compliance of company rules, business processes
  and regulatory requirements;
• Ensures compliance to the branch procedure manual.

• The applicant should possess a Bachelor’s Degree in
  a related field
• Three or more years Managerial Experience
• Previous experience in a financial institution is
  preferred
• Sound financial understanding
• Planning and organizing / Workflow management skills
• Analytical / Structured thought processes
• Problem solving
• Customer service focused
• Self starter/ Goal focused / Target driven
• Ability to work in a competitive and challenging
  environment
• High level of resilience
• Assertiveness
• Strong interpersonal skills / Ability to energize and
  motivate team
• Integrity
• Strong management capabilities
• High level of computer literacy
• Valid driver’s license

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