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• Work with the direct reports to achieve
  sales & service objectives through focused sales generating
  activities, providing feedback to the branch managers on their
  performance.
• Work with scheme Relationship managers to
  develop customer approaches for relationships and providing regular
  coaching and feedback to the relationship managers on their progress
  towards achieving objectives.
• Coach scheme loans Relationship Managers
  on credit process and criteria to ensure that they become experts at
  developing proposals for potential customers.
• Build and develop a high performing team
  through embedding performance development and coaching. Ensure that direct
  reports provide regular coaching and feedback to their teams in order to
  develop them.
• Discuss and finalize performance
  Development  Plans and ratings for Direct reports
• Determine and manage Training Needs
  analysis and succession plans direct reports and ensure they do the same
  for all their staff.
• May be involved in the interview process
  for Asset Finance advisors, Home loans advisors, direct sales consultants
  on request from direct reports, but the individual mangers ultimately
  select the candidate.
• Directly responsible for recruiting direct
  reports.
• Effective resource management/planning
  that reflect current and future business requirements, ensuring that the
  correct balance of numbers, skills and experience, by playing an active
  role in recruitment and exits. This includes evaluating requests from
  direct reports for additional staff, and may agree overall headcount
  requirement with then retail Director on an annual basis.
• Review patterns of staff attendance, based
  on monthly absence statistics (annual leave, sick leave, family
  responsibility leave, maternity leave, study leave etc) compiled by Branch
  managers.
• Sign off leave requests received from
  direct reports.
• Initiate discipline charges when required.
  Follow the discipline process, together with HR and an independent
  chairperson. Dismissals are signed off the first disciplinary enquiry.
  Also acts as first level escalation point for grievance cases.
• Motivate staff and ensure they are
  recognized through the Barclays Africa recognition schemes
• Create and e] empowering environment for
  direct sales and scheme loans staff, encouraging individual ownership and
  initiative, maximize sales opportunities

• Project manage implementation of new sales
  initiatives rolled out by Retail function
• Provide clear direction to direct reports
  on Direct Sales business objectives, translating and prioritizing into
  business performance measures at individual level.
• Based on analysis of customer requirements
  (a as result of formal customer research or informal customer feedback),
  request that new products within current ranges, or new product ranges
  from the current set available in Barclays Retail in-country, be added to
  the portfolio of products then segment can offer. Interact with in-country
  product teams to identify such improvements.
• Arrange implementation of new product sets
  with assistance from specialist product managers and ensure that direct
  reports are prepared for the implementation.
• Work within-country marketing to produce
  annual marketing plans to support the direct sales segment. Include
  customization and distribution of key messages as received from the
  regional office segment head.
• Occasionally contact key Direct Sales customers,
  or, on request from Direct reports, to resolve particular service issues
  or to support sales initiatives.
• Review balanced score card statistics
  compiled by direct sales manager, Home loans, asset finance and scheme
  loans Relationship managers on a monthly basis.
• Discuss progress with them and ensure that
  exceptional performance is recognized.
• Also agree action plans for those that are
  not meeting targets, and review progress towards such action plans during
  the next month.

• Provide honest, direct and constructive
  feedback to fellow team members
• Share knowledge experience and best
  practice with team members and other Retail 

• Pursue your own development to increase
  personal effectiveness and acknowledge strengths and areas of development.
• Set annual performance development
  objectives with the Branch Manager.

• The Head of Sales should possess a degree
  or relevant experience on a front-line banking sales/ marketing/ service
  environment
• At least three years experience in a
  Retail Banking management environment
• Experience in leadership of a diverse/
  large team
• Working experience in a customer
  Relationship Management –focused environment
• Project management experience 
• Commercial awareness and customer focus
• Awareness and understanding of Barclay’s
  product and services to generate leads.
• A working knowledge and understanding of
  relevant legislation eg. KYC, Anti-money laundering, banking code, service
  standards, health and safety, standards etc.
• A good understanding of the outlets
  performance objectives-growth of sales, risk, rigour, cost control and
  income contribution.
• A sound knowledge of the bank’s internal
  departments, systems & procedures.

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