The Ugandan Jobline

• Interpret
  and communicate overall Retail Strategy as well as the strategy for
  Barclays at Work and home loans segment into implementable short term
  steps.
• Responsible
  for the overall performance of scheme and home loans in country.
• Ensure
  co-ordination and execution of marketing and sales plans for home loans
  and scheme loans
• Be
  the first point of contact for customers for issues and resolutions
  relating to their commitments. 

• Responsibility
  for ensuring income for Retail products.  The income targets
  will be achieved by Developing and implementing the local product pricing
  strategy, identifying opportunities for new product developments and
  enhancements in line with the Retail Strategy. 
• Develop
  & implement customer retention strategy for Retail for consistent
  balance sheet growth. 
• In
  accordance with their income responsibility, the role holder will
  participate actively in local ALCO meetings, advising on the most
  appropriate interest rate strategy for each product, covering balance
  sheet and income impacts. Also contribute ideas for alternative product
  strategies to manage the Asset & Liability book.
• Continuously
  review customer segmentation basis and recommend suitable product activity
  to target and sustain viable segments in line with Retail Strategy.
• Provide
  required support to sales management to hit monthly sales targets by
  engaging Retail Credit & Operation teams where required.
• Monitor
  and provide feedback to centre on local competitor product activity,
  including pricing
• Develop
  & implement comprehensive Alternate Channel Strategy to provide BBU
  customers a convenient & modern way of banking.
• Work
  closely with customer services to ensure great customer experience with
  BBU products
• Ensure
  all products are aligned with local & regional
  governance  policies

• Lead
  the Retail Product Team to achieve Retail Business objectives through
  focused Product activities, providing regular feedback to the team on
  their performance.
• Build
  and develop a high performing team through embedding performance
  development and coaching.
• Discuss
  and finalize performance Development  Plans and ratings for
  Direct reports
• Determine
  and manage Training Needs analysis and succession plans direct reports and
  ensure they do the same for all their staff.
• Effective
  resource management/planning that reflect current and future business
  requirements.

• Provide
  team support where required
• Provide
  honest, direct and constructive feedback to fellow team members
• Share
  knowledge experience and best practice with team members and other Retail
  colleagues.

• Interface
  with the Risk & compliance function at the country Head Office to
  achieve the desired results.
• Initiate
  and regularly update plans for reduction of provisions/impairment. This
  role is directly accountable for the quality of the debtors’ book for
  Retail.
• Accountable
  for compliance and control for all BBU Retail products.

• The
  Head of Retails should hold a Business degree  or relevant experience
• At
  least six years experience in a Retail Banking management environment
• Experience
  in leadership of a diverse/ large team
• Good
  knowledge of product (from Pricing to process)
• Understanding
  of Retail Business overall for better planning & execution
• Understanding
  of local & associated markets for better customer offering
• A
  working knowledge and understanding of relevant legislation eg. KYC,
  Anti-money laundering, banking code, service standards, health and safety,
  standards etc.
• A
  sound knowledge of the bank’s internal departments, systems &
  procedures.

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