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Banking Jobs – Head of Barclays at Work
Job
Title: Head of Barclays at
Work – 00099265
Title: Head of Barclays at
Work – 00099265
Organisation: Barclays Bank
Duty
Station: Kampala,
Uganda
Station: Kampala,
Uganda
Job
Summary:
Summary:
The Head of Barclays at
work will give strategic leadership to the Business in order to achieve overall
business objectives
work will give strategic leadership to the Business in order to achieve overall
business objectives
- Develop
& execute product, segment & channel strategies for Retail
Business to remain competitive in the market & achieving income target
Month on Month. - Ensure
consistent balance sheet growth for both assets & liabilities via
placing efficient growth & retention strategies. - To
provide strategic support to Retail Director in managing overall Retail
income targets
Key
Duties & Responsibilities:
Duties & Responsibilities:
1. Business Management- 35%
With input from the Retail
Director, agree targets and take accountability for the overall achievement of
performance objectives for the Segment in terms of:
Director, agree targets and take accountability for the overall achievement of
performance objectives for the Segment in terms of:
- Employee
Satisfaction - Customer
experience - Sales
growth, income contribution & manage impairment - Costs
performance - Risk
and rigour management - Cascade
sales targets and reach agreement with individual Barclays at Work
Relationship Managers and Head of Mortgages. Also include agreement with
the Retail Banking management structure on how targets are to be cascaded
to distribution, Local Business and premier centres. - Develop,
ensure implementation and review methods of improving operational
efficiency within Retail home loans and scheme loans front office and Securities
within Service delivery.
Budget accountability:
- Accountable
for achieving annual sales targets as agreed. Such targets in include
product lines utilized and income generated. Monitoring of progress
towards achieving targets is done on a monthly basis. - Cost
centre owner for the Barclays at Work unit in-country, within overall
annual cost budget as agreed with the Retail Director. Items over budget
have to be referred to the Retail Director.
Brand,
product and business proposition:
product and business proposition:
- Provide
clear direction to Head of Mortgages and Barclays at Work Relationship
Managers business objectives. - Based
on analysis of customer requirements (as a result of formal customer
research or informal customer feedback), request that new products within
current ranges, or new product ranges from the current set available in
Barclays Retail in-country, be added to the portfolio of products the
segment can offer. Interact with the Barclays at Work team in the region,
as well as in-country product teams to identify such improvements. - Arrange
implementation of new product sets with assistance from specialist product
managers and ensure that Relationship Managers and the home loans team are
prepared for the implementation. - Work
with in-country marketing to produce annual marketing plans to support
Barclays at Work and home loans. - Occasionally
contact key B@W companies to resolve particular service issues or to
support sales initiatives.
2. Team / People Management – 30%
- Build
and motivate a high performing team committed to achieving consistently
high levels of success - Develop
and agree individual and team performance objectives and measures - Provide
regular review of individual and team performance against agreed
objectives. - Clearly
define service objectives, standards and strategies for Home loans and
scheme. - Provide
ongoing coaching and feedback. - Identify
development/training plans to satisfy those needs and meet customers’
expectations. - Manage
succession, leave and rotation programmes. - Manage
staff disciplinary issues. - Initiate
discipline charges when required. Follow the discipline process, together
with HR and an independent chairperson. Dismissals are signed off by the
functional head. - Motivate
staff and ensure they are recognized through the Barclays Africa
recognition schemes.
3. Service Management – 20%
- Be
the first point of contact/escalation/resolution of customer issues - Develop
and negotiate step improvements in the Home Loan product and scheme - Monitor
and influence achievement of agreed service standards with Service
Delivery, Credit Risk and Securities. - Monitor
systems and operational standards to ensure high quality service levels.
4. Contribution to the Team
-5 %
-5 %
- Share
knowledge experience and best practice with team members, branch managers
and the broader business. - Interact
with internal service providers to ensure a high level of customer
service.
5. Risk and Compliance-10 %
- Interface
with the Risk function at the country Head Office home loan and scheme
applications in cases where the B@W RMs and Head of mortgages are unable
to achieve their desired results. - Review
Risk Event Reports raised and provide guidance for future prevention. - Initiate
and regularly update plans for reduction of provisions/impairment. This
role is directly accountable for the quality of the debtors’ book for B@W.
Qualifications,
Skills & Experience:
Skills & Experience:
- Awareness
of Barclays Africa Retail strategy - Understanding
of the Retail and Service Delivery proposition and services - Understanding
of support systems e.g. Flexcube etc - Knowledge
of the Bank’s bookkeeping procedures and systems. - General
knowledge of services and functions of Head Office and branch network. - Detailed
understanding of the bank’s Performance Management model - Understanding
of the local competitor market - Extensive
knowledge and understanding of the Know Your Customer (KYC) guidelines and
practice - Understanding
of the home loans and scheme market and marketing strategies.
Personal
Competencies: People
management skills, Business awareness, Communication skills both
verbal and written, Negotiation and Influencing skills, Basic PC
Skills, Report writing/presentation skills, Planning and organisation
skills, Good judgment and Analytical skills, Cost and budget control, Performance
Management Skills, Decision making skills, Real Estate processes
Competencies: People
management skills, Business awareness, Communication skills both
verbal and written, Negotiation and Influencing skills, Basic PC
Skills, Report writing/presentation skills, Planning and organisation
skills, Good judgment and Analytical skills, Cost and budget control, Performance
Management Skills, Decision making skills, Real Estate processes
How
to Apply:
to Apply:
If you feel challenged by
any of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
any of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes
people on merit, and rewards outstanding performance, regardless of background
and gender.
For queries contact us on 0417122453 or
email: barclays.uganda@barclays.com
Deadline: 10th
July, 2013
July, 2013
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